Internet issue, fault with iPhone or 02?

[usn90]

So I’ve recently purchased an iPhone 13 pro max, sim is 02.

The issue I am having is, whilst not using WIFI I am constantly losing internet connection, if I’m browsing safari and enter a new webpage/ tap a link the page goes blank saying I have lost connection, if I refresh I regain connection.

It’s not just safari it’s any app using data, it happens up and down the country so it’s not a area specific issue.

I’ve been onto O2 who say they see nothing wrong with my service.


How do I go about Troubleshooting this to determine if it’s the phone or the sim, my first thought was to try the sim in my partners phone howvers hers is locked to Vodafone whilst my phone is locked to 02

[Jenny Tailor]

I get the "Your connection has been restored" message also.

Try this

Settings
Cellular
Cellular Data - Roaming on

Data Roaming On
Voice & Data. - Try. 5G on. then 5G Auto. then try 4G

Any difference in each of the setups?


Edit - I'm also using NORDVPN

Edited by Jenny Tailor on Saturday 30th April 08:23

[Oakey]

This is definitely O2, I've been having the same issue with my Pixel 6 on a daily basis for weeks now