Rolex AD asks for CV to get on a waitlist?
Discussion
This is insane if true, what an awful experience:
https://www.reddit.com/r/Watches/comments/ufqlrg/r...
Text:
I had this unusual experience recently and wanted to know if it was normal. For context, I have several watches from other brands (Cartier, Omega and Grand Seiko) and have never come across this.
Today I walked into a Rolex AD in my countries capital to enquire about either an OP41 or DJ36. Now I know these watches are super in-demand, so I wasn't expecting anything - but wanted to register my interest, and perhaps pick up some jewellery/watches to put myself ahead on the list.
First thing - I walked in and I was ignored by all sales assistants. Not to complain, but I'm a bearded brown guy - so I'm used to having s
tty customer experiences and don't really let it get to me anymore.
After forcing a sales assistant to speak to me - she was very dismissive and said we no longer have waitlists. I explained to her a bit about myself, how I'm willing to purchase jewellery/other watches if it helps to expedite my purchase. She seemed to soften a little - and began to give me a bit more respect. She starts picking out some jewellery and I'm basically ready to purchase a £2k+ piece - but wanted to understand 'how much' it'd help prior to purchase.
This is the bit that shocked me - she then asked me to email her my CV. I challenged her, and asked if this was normal practice. She insisted that she's fully within her rights to ask for CV's from 'certain customers'. I still don't know what she meant by that.
Of course I left without spending a dime. I have to say the entire experience has left me feeling really disrespected and upset. I wanted to enquire - is this normal practice for Rolex ADs? How should I deal with this?
https://www.reddit.com/r/Watches/comments/ufqlrg/r...
Text:
I had this unusual experience recently and wanted to know if it was normal. For context, I have several watches from other brands (Cartier, Omega and Grand Seiko) and have never come across this.
Today I walked into a Rolex AD in my countries capital to enquire about either an OP41 or DJ36. Now I know these watches are super in-demand, so I wasn't expecting anything - but wanted to register my interest, and perhaps pick up some jewellery/watches to put myself ahead on the list.
First thing - I walked in and I was ignored by all sales assistants. Not to complain, but I'm a bearded brown guy - so I'm used to having s
tty customer experiences and don't really let it get to me anymore.After forcing a sales assistant to speak to me - she was very dismissive and said we no longer have waitlists. I explained to her a bit about myself, how I'm willing to purchase jewellery/other watches if it helps to expedite my purchase. She seemed to soften a little - and began to give me a bit more respect. She starts picking out some jewellery and I'm basically ready to purchase a £2k+ piece - but wanted to understand 'how much' it'd help prior to purchase.
This is the bit that shocked me - she then asked me to email her my CV. I challenged her, and asked if this was normal practice. She insisted that she's fully within her rights to ask for CV's from 'certain customers'. I still don't know what she meant by that.
Of course I left without spending a dime. I have to say the entire experience has left me feeling really disrespected and upset. I wanted to enquire - is this normal practice for Rolex ADs? How should I deal with this?
I think this is someone having a little prod on the internet’s reaction bone.
If it were to be true, it’s just another reason to avoid giving any time or money to these AD’s and their stupid stipulations for being ‘allowed’ to buy something.
If it were to be true, it’s just another reason to avoid giving any time or money to these AD’s and their stupid stipulations for being ‘allowed’ to buy something.
Edited by Mezzanine on Tuesday 3rd May 14:02
Adrian W said:
course she did............................
Whereas I think it's an eminently credible story.Coming up against a pompous, self important, member of staff in an expensive jewellers is hardly a shock to most folks - especially if you fail to match the correct socio-economic stereotype.
Just for fun I did a little Google, and this doesn't seem an isolated incident - https://forum.tz-uk.com/showthread.php?478861-Role... - Not quite a CV is being requested, more of a watch purchase history and a justification on why you may be considered a suitable purchaser. Mad, quite mad.
abzmike said:
Just for fun I did a little Google, and this doesn't seem an isolated incident - https://forum.tz-uk.com/showthread.php?478861-Role... - Not quite a CV is being requested, more of a watch purchase history and a justification on why you may be considered a suitable purchaser. Mad, quite mad.
Mental 
I remember enquiring about a Patek a couple of years back before the true hype began, must have been 2018 or 2019.
I was told that I would be able to visit the store for an interview with the store manager, so they can assess my suitability as a candidate to be placed on their waitlist
Needless to say I politely declined, and went and bought one somewhere else.
The idea of begging someone to sell me a luxury item I've worked hard to afford doesn't sit right. To each their own though of course.
If I'm buying luxury goods, or more likely eating top nosh, then I expect the whole experience including the service to be first class and deferential.
If a brand won't do that, my business goes elsewhere, why would I pay top dollar for something without the service?
If the OP story is true, the chap could have called ahead to setup an appointment, might have stood more chance.
If a brand won't do that, my business goes elsewhere, why would I pay top dollar for something without the service?
If the OP story is true, the chap could have called ahead to setup an appointment, might have stood more chance.
Adrian W said:
course she did............................
blue_haddock said:
sounds like clickbait......
I don't see why it's not credible, how can it be clickbait when they're not asking you to click on anything?I'm white and male, so don't get the poor treatment some people get, but I see it happen all the time to others.
To be honest, I am not sure if it rings true or not, but I've heard the arrogant nonsense from AD's so wouldn't be surprised. There was an Explorer in Milan and I was told if I bought a load of ladies bracelets etc they would 'maybe consider' me for a 5K stainless steel sports watch.
It's pretty funny.
I can believe this, I have a very similar experience with Audemars Piguet on Sloane St. Basically they interview and profile you whilst considering whether to show you any watches. I did this a couple of years ago and have had one appointment since where they tried to sell be the god awful 11:59. I said I’d consider buying one if they could give me an indication when i may get a Royal Oak. That was 9 months ago, not heard a peep since.
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