ebay, seller must offer insurance for parcel or only tracked
Discussion
Hi all,
Just putting a few things for sale on ebay and wondering if it is the duty of the seller to provide insurance for the item parcel or only to send via tracked and signed for.
I spoke with eBay concierge, they said to send with a tracked service and that is all that is required as a seller. They if the parcel gets lost or damaged in transit then it is the buyers responsibility and I am not required to compensate the buyer as long as I can prove that I have sent the item with the tracked service.
The item is new sealed £600 perfume, which is 80£ with a specialist courier whom cover for perfumes instead of 10£ for royal mail special delivery (which does not provide cover for perfumes)
Just putting a few things for sale on ebay and wondering if it is the duty of the seller to provide insurance for the item parcel or only to send via tracked and signed for.
I spoke with eBay concierge, they said to send with a tracked service and that is all that is required as a seller. They if the parcel gets lost or damaged in transit then it is the buyers responsibility and I am not required to compensate the buyer as long as I can prove that I have sent the item with the tracked service.
The item is new sealed £600 perfume, which is 80£ with a specialist courier whom cover for perfumes instead of 10£ for royal mail special delivery (which does not provide cover for perfumes)
kazino said:
I spoke with eBay concierge, they said to send with a tracked service and that is all that is required as a seller. They if the parcel gets lost or damaged in transit then it is the buyers responsibility...
Isn't it the courier's responsibility? If the worst happens you might need to open a claim with the courier.Whatever the official advice get it in writing because verbal won't count.
You have to be able to prove delivery - else eBay will side with the buyer.
I had it very recently - sold an item (bike parts - about £270) posted it royal mail tracked……they’ve gone missing somewhere and are lost in the system.
Buyer opened a case - I can’t prove it was delivered (because it wasn’t) - so ebay refunds and claims the money back from me.
I’m now in the process of claiming my money back through royal mail insurance.
I had it very recently - sold an item (bike parts - about £270) posted it royal mail tracked……they’ve gone missing somewhere and are lost in the system.
Buyer opened a case - I can’t prove it was delivered (because it wasn’t) - so ebay refunds and claims the money back from me.
I’m now in the process of claiming my money back through royal mail insurance.
If you're selling £600 worth of perfume on eBay, BE CAREFUL!
I'd want that insured, hand delivered, photographed, wax sealed, finger printed, signed in blood, buried in peat, lost, found and finally recycled as fire lighters before I posted that!
That has Mr Scammer McScam of 49 Scam Street, Scammington written all over it!
Specialist courier, you pay for, otherwise don't even bother!
Please do report back and tell us however!
I'd want that insured, hand delivered, photographed, wax sealed, finger printed, signed in blood, buried in peat, lost, found and finally recycled as fire lighters before I posted that!
That has Mr Scammer McScam of 49 Scam Street, Scammington written all over it!
Specialist courier, you pay for, otherwise don't even bother!
Please do report back and tell us however!
I just bought some tennis balls for the dogs off ebay, item did not arrive in time after a few days I sent a query through the relevant form. Immediately got a refund saying the buyer had sent it second class, not tracked. I don't think the seller actually posted it, might be a new scam hoping I would forget.
JapanRed said:
I won’t sell anything else on eBay. Loads of fraudulent buyers out there who claim they’ve not received items when I’ve had proof of delivery and signatures etc. eBay always sides with the buyer.
Load of rubbish, if you have tracking, you win and ebay close the case.Won every time a scammer has tried the INR when tracking shows delivered
pigface1000 said:
JapanRed said:
I won’t sell anything else on eBay. Loads of fraudulent buyers out there who claim they’ve not received items when I’ve had proof of delivery and signatures etc. eBay always sides with the buyer.
Load of rubbish, if you have tracking, you win and ebay close the case.Won every time a scammer has tried the INR when tracking shows delivered
What platform would be a better alternative please. it did go well but got a bunch of other expensive perfumes and tons of other bits.
DSLiverpool said:
I definitely wouldn’t do this, it’ll be reported as fake and eBay will refund them - I hope it went well but eBay isn’t the site for this.
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