Purchased damaged van from dealer
Discussion
Long story short…
Bought a 2018 Transit MSRT from a company that sounds like
I bought the van at the end of April.
Start of May it went to get a full digital wrap for the business.
The wrap company found the side skirt to have been poorly attached to the van.
The front bumper has had severe trauma which has been repaired poorly and the front splitter is screwed on using odd screws. The bumper is barely holding together.
The offside rear panel has had damage and is mainly filler.
I HPI checked the van etc and all clear but I’m not a mechanic and had a good look round before taking it.
I’ve raised it with the dealer and they said their ‘checks’ and 100 point inspection never showed up any issues so they wouldn’t entertain a refund or repair as the vehicle is fit for purpose.
Where do I stand with this? Can the van be returned? Is it reasonable to expect them to put the bumper right?
(The bumper needs replaced ideally and side skirts removed and refitted.)
Bought a 2018 Transit MSRT from a company that sounds like
I bought the van at the end of April.
Start of May it went to get a full digital wrap for the business.
The wrap company found the side skirt to have been poorly attached to the van.
The front bumper has had severe trauma which has been repaired poorly and the front splitter is screwed on using odd screws. The bumper is barely holding together.
The offside rear panel has had damage and is mainly filler.
I HPI checked the van etc and all clear but I’m not a mechanic and had a good look round before taking it.
I’ve raised it with the dealer and they said their ‘checks’ and 100 point inspection never showed up any issues so they wouldn’t entertain a refund or repair as the vehicle is fit for purpose.
Where do I stand with this? Can the van be returned? Is it reasonable to expect them to put the bumper right?
(The bumper needs replaced ideally and side skirts removed and refitted.)
Mod edit. Please do not use ‘Sounds like’ to try and bypass Name and Shame.
I think that as it's a business-to-business transaction you aren't covered by the Consumer Rights Act 2015 but by the Sale Of Goods Act with less rights.
This might be worth a read: https://www.ouryclark.com/resource-library/quick-g...
As ever, I stand to be corrected!
This might be worth a read: https://www.ouryclark.com/resource-library/quick-g...
As ever, I stand to be corrected!
Edited by paintman on Monday 16th May 18:01
SydneyBridge said:
Should it have been noticed on the 100 point inspection?
Assuming the garage bothers to do all 100 points of the inspection which I highly doubt, small dealers will including taking the motor home on trade plates to check it drives properly.The car supermarkets and large dealers I doubt they have the time and resources under current trading conditions to do to 100 point checks on every motor.
I'd have thought their 100 point check would mostly be for the mechanicals of the vehicle and to ensure that it is roadworthy.
Previous bodywork repairs - good or bad, the onus is on the buyer to spot any issues and ensure that what they they are happy with the condition of what they are purchasing.
Previous bodywork repairs - good or bad, the onus is on the buyer to spot any issues and ensure that what they they are happy with the condition of what they are purchasing.
Matt_E_Mulsion said:
I'd have thought their 100 point check would mostly be for the mechanicals of the vehicle and to ensure that it is roadworthy.
Previous bodywork repairs - good or bad, the onus is on the buyer to spot any issues and ensure that what they they are happy with the condition of what they are purchasing.
This.Previous bodywork repairs - good or bad, the onus is on the buyer to spot any issues and ensure that what they they are happy with the condition of what they are purchasing.
As some may of you or may not know, I owned a bodyshop as an investment for a number of years before selling it, and it solely served main dealers. Tarting up cars for forecourts.
We repaired all kinds of damage on vehicles. Even brand new cars would get occasionally bumped/crashed by the Valeters or mechanics, and my shop would pull the panels straight, add filler, paint, and it would be handed over to the new owner who would be none the wiser.
Anything ‘approved used’ will possibly have had a bit of paint or repair. Bonnets, mostly to get rid of stonechips. Bumpers due to scuffs and scrapes, doors/sides due to random scratches etc. Sometimes the trade-ins would have significant panel damage requiring pulling or a new door/wing etc.
Anyone who thinks that a main dealer, or any kind of dealer from any well known brand, wouldn’t sell something that was damaged and repaired is naive. Also, repaired accident damage doesn’t necessarily mean the vehicle isn’t fit for purpose.
As has been pointed out, HPI will only show insurance write-off not everyday damage or crash repair.
My advice: Take it back to the dealer, say you have discovered the poor repairs, and ask them to sort it. They may or may not be willing to help, but it’s worth asking.
Edited by anonymous-user on Wednesday 18th May 11:25
It’s a second hand van, they get knocked and repaired. How good is that repair, well good enough to make you think it was not damaged! Could it be better, sounds like it, but mainly fixtures and fittings?
I’d ask garage to see if they can get it checked over at a bodyshop and improve that fixture side of things, tell them the skirt is not secured and it needs to be. A bodyshop will likely be able to fit better fixings or larger washers and the like to make it safe.
As for the mostly filler, I mean a large panel with a small indented scrape will need a skim of filler to make good, it may cover an area three or 4 times the dent size. So long as the finish is good, and paint good, it’s not really an issue on what is after all, a second hand van. Also, is it not going to be covered by a wrap?
I’d ask garage to see if they can get it checked over at a bodyshop and improve that fixture side of things, tell them the skirt is not secured and it needs to be. A bodyshop will likely be able to fit better fixings or larger washers and the like to make it safe.
As for the mostly filler, I mean a large panel with a small indented scrape will need a skim of filler to make good, it may cover an area three or 4 times the dent size. So long as the finish is good, and paint good, it’s not really an issue on what is after all, a second hand van. Also, is it not going to be covered by a wrap?
poo at Paul's said:
It’s a second hand van, they get knocked and repaired. How good is that repair, well good enough to make you think it was not damaged! Could it be better, sounds like it, but mainly fixtures and fittings?
I’d ask garage to see if they can get it checked over at a bodyshop and improve that fixture side of things, tell them the skirt is not secured and it needs to be. A bodyshop will likely be able to fit better fixings or larger washers and the like to make it safe.
As for the mostly filler, I mean a large panel with a small indented scrape will need a skim of filler to make good, it may cover an area three or 4 times the dent size. So long as the finish is good, and paint good, it’s not really an issue on what is after all, a second hand van. Also, is it not going to be covered by a wrap?
Used to do a fair bit of work for a small van dealer.I’d ask garage to see if they can get it checked over at a bodyshop and improve that fixture side of things, tell them the skirt is not secured and it needs to be. A bodyshop will likely be able to fit better fixings or larger washers and the like to make it safe.
As for the mostly filler, I mean a large panel with a small indented scrape will need a skim of filler to make good, it may cover an area three or 4 times the dent size. So long as the finish is good, and paint good, it’s not really an issue on what is after all, a second hand van. Also, is it not going to be covered by a wrap?
Not unusual to find all sorts of horrors after they'd removed a wrap/vinyl sign from vans they'd bought from auction/taken as p/ex.
JoPo1 said:
The wrap company found the side skirt to have been poorly attached to the van.
The front bumper has had severe trauma which has been repaired poorly and the front splitter is screwed on using odd screws. The bumper is barely holding together.
The offside rear panel has had damage and is mainly filler.
Mod edit. Please do not use ‘Sounds like’ to try and bypass Name and Shame.
The filler etc is annoying, however many commercial vehicles do get damaged. We try our best to only buy vehicles with No/Low Prep, don't mind a bit of PDR, or a panel to be painted, don't like involving filler, the vans flex too much for it.
See if you can get a decent bodyshop to repair the quarter properly, and refit the skirts for you, shouldn't be too much. But I would ask the garage if they would like to contribute towards it, don't ask, don't get.
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