cr4ppy OPC - no surprise there then....

[340ragtop]

Having read various things on OPCs I'd decided my local one was reasonable enough to entrust an inspection to.....

I want an offical warranty on my C2 2000, so it went in this morning for an inspection (compulsory relieveing of over £150 notes)...

Passed with flying colours, BUT on getting the car home they have opened the bonnet with the wondscreen wipers up and taken fairly large chunks of paint out of the bonnet edge....B45TARDS!!!

Now they are closed until Monday, but I just know for a fact they will deny it...I know for a fact it was them as I only zymoled it a couple of days ago and did all the edges with my fingers - I'd also touched up every stone chip / mark with a touch up pen - these scratches / gouges are clearly fresh...

So where do I go from here do you think - there's no way they'll accept responsibility is there??

I swear this is the very last time I use a main dealer for ANYTHING.

[turbobloke]

Sympathies. Why does it seem to be main dealer people who tend to do this kind of thing? Past experience includes boot-marks in oil in the rear of the car from what Sherlock Turbo deduced was a passenger for the test thrash, er drive, - also a nice line of overall stud scuff marks where idiot tech leant over the wing without a paint protector. There's more but it gets too depressing to list. Curiously after my used car warranties expired and I sped off to the independents, nothing similar has happened. Yet.

[MOD500]

Its a pain you have to live with if you want the pukka warranty in IMHO

I have had my share of silly blunders, and frankly shite service from the OPC north of me. BUT, I only use them for basic services to enable me to keep extending my warranty. Then take it to a very good indie for brakes, suspension, mid year oil change (due to speed days), etc...where the service and tech know how is excellent.

I think the warranty is very good; in the last 12 months I reckon I have had around £10k worth of work done FOC. This includes two new (100 cell) cats, O2 sensors, exhaust heat shields, new turbo, oil lines, spark plugs, etc, etc...add 6 trips on a flat bed, and lots of labour and you are there This may sound quite scary, and it is, though the car is now spot on, and the above can be expected in a near 10 year old car IMHO. As you can imagine, I was happy to sign the warranty extension form in June

I hope you get your problem sorted, you could ring Porsche GB to get things moving too. I did, and got a sheepish phone call from the service manager willing to sort my problems out.

Kind Regards



Martyn.

[mutt k]

Take the car back first thing on Monday. Ask to see the service manager, stay very calm and ask him what they are going to do to put things right, including a courtesy car whilst you are denied the use of yours. If he gets arsey, start mentioning Porsche GB, your membership of PCGB, even if you aren't a member and your membership of numerous internet motoring forums where poor service gets very widely discussed. At all times stay calm, civil and courteous, he won't want the grief you can cause him and I'm sure you'll get the right result.

[340ragtop]

Thanks all, will be oppoing in on Monday as suggested - the question is WHAT IS the right result?

Do I really want these numpties respraying my whole bonnet now and therefore potentially making more of a mess and screwing up my original bonnet spec sticker unerneath...?? Maybe they can just respray the top part (ie not the underside), but no doubt they'll bu99er something else in the process.

I agree the warranty looks great....

Wht is scary is that ANYONE working at at OPC would open a 911s bonnet with the windscreen wipers off the screeen - and why were they in that position anyway one has to ask!?

[phelix]

They were just making sure your wiper blades were in top nick. Ironic as they're probably not covered by the warranty. Far more important than the RMS!

[simdc]

I dont really think this is an opc problem,this type of rubbish service can happen at any garage.I had one of my previous cars serviced at a [CRYPTIC DESCRIPTION DELETED]. I found them to be the biggest bunch of w*nkers I HAVE EVER HAD THE DISPLEASURE OF MEETING. Not only did they over charge me but they also dented my bonnet they were not bothered about putting things right.So i know how you feel,my final view on this subject is which ever decent sevice centre you find to be good ,indie or opc sick with them because as i have found good garages are hard to find




simdc - The owner of this website has a no naming and shaming rule, to both protect the site from litigation and companies/businesses from potential unjustified attacks. Please respect this policy.

>> Edited by dazren on Monday 8th August 17:37

[rich 36]

Blimey, with their advertising, and supposed know-how as well.

[turbobloke]

simdc said:

I dont really think this is an opc problem, this type of rubbish service can happen at any garage.

Yes it can happen anywhere, but it's usually anywhere near a main dealer. Nothing to do with pork, but there's an ex-main dealer outfit near me for another performance / prestige brand that's moved back to operating in the independent sector and it's been interesting to watch the evolution in attitude from front of house staff as well as techies - techies evolved quite quickly to a high quality / competitive price plus customer care environment but service and other managers take more time apparently. Darwin - bless im.

[simdc]

I dont doubt what your saying but the service i got from them was shocking.Just look how over priced their cars are,they are such a rip off.They claim to be passionate about porsche but i found the SO CALLED MANAGER and the owner of that company more interested in hitting you hard in the pocket than passionate.I have had better service from my local fiat dealer.I know that there good indies out there but again i stress its finding a good one that cares. Redline racing in Teeside i have found to be really on the money.I still think its down to a bit off luck finding one.

>> Edited by simdc on Monday 8th August 07:50

>> Edited by simdc on Monday 8th August 07:51

>> Edited by simdc on Monday 8th August 15:53

[rich 36]

In a thread discussing OPC.
A particular National-Grand-Prix-Circuit-based businesss, appears to be staffed by school leavers in the service department,
and the management insist that their rather brash forms of transport, are parked in the nearby supermarket car-park, to lessen any alarm caused to clients.
Plus they are such a snobby bunch of knobs when you walk in, I hate the place.

[MOD500]

Wow, I take mine to Malton, and have found them to be first class.

[mr zymol]

well hello simdc. i would be interested to know who you are as no one has pointed any dents in bonnets to me. as i am sure the readers on here are aware we have a very high reputation and this sort of incident would be dealt with ammicably. your very strong words for the staff of the garage are noted and i am sure your future business with other dealers will be pleaseureable on there behalf.

[hobo]

MOD500 said:

in the last 12 months I reckon I have had around £10k worth of work done FOC. This includes two new (100 cell) cats, O2 sensors, exhaust heat shields, new turbo, oil lines, spark plugs, etc, etc...add 6 trips on a flat bed, and lots of labour and you are there

Ah, you see, thats the whole thing thats putting me off Porsche ownership.

Until they get reliability sorted I think I'll stick with the TVR.

[MOD500]

As I said, these are things you could expect in a 10 year old car.

[simdc]

Yes it was pointed out to you personaly.You werent ammicable at the time infact i found you to be very arrogant.You were not interested then and im not going to waste my time going into it now.I think its up to the people on this form to make up their own minds up based on their own experiences.The opinion i expressed is my own which im intitled to have and if you dont like it then UNLUCKY. And for the record i never named your garage,you chose to do that yourself.PS i am glad my words are noted and if it was up to me they would be a lot stronger believe me

>> Edited by simdc on Monday 8th August 14:33

>> Edited by simdc on Monday 8th August 14:34

[superlightr]

simdc - from the outside I would give Mr zymol (another) chance. Sounds like he is concerned and wishes to make right a problem.

Often bosses have 101 different things on mind and i know that I myself can come over as short/uninterested at times, when all that is needed is time for reflection. I often ask for complaints in writing to give me that brething space to reflect and get the right answer.



>> Edited by superlightr on Monday 8th August 14:43

>> Edited by superlightr on Monday 8th August 14:43

[rubystone]

superlightr said:

simdc - from the outside I would give Mr zymol (another) chance. Sounds like he is concerned and wishes to make right a problem.

I didn't read it like that - but let's see - Glynn, are you willing to discuss this with simdc and come to an amicable conclusion or are you really telling him to eff off?.....I'd presume the former as your reputation does indeed come before you and you are indeed well regarded in the Porsche community - certainly from the Porsche Club Great Britain perspective at any rate.

[simdc]

Personally they had plenty of chances and they were not interested back then in 2001 and im not interested now the management seems to be the same.I am willing to accept that my comments should not have included all the rest of the staff there so for that i apologise{and i have changed it for you,something you couldnt do for me Mr manager}As for your own view im affraid i dont accept that arguement as a good enough excuse.Some of these dealers slag of the opc network as overpriced but in my experience ive found alot of the indies charge more for their cars.labour rates may be cheaper but when i vist my opc for work they price the job and if it isnt carried out to the right standard i have the official porsche network to back me up and if i doesnt get sorted out, at that point i can take my claim further.I must stress to you that in no way do i rubbish all independents

>> Edited by simdc on Monday 8th August 15:12

>> Edited by simdc on Monday 8th August 15:57

[rubystone]

....4 years is a long time....and possibly a bit unfair from you to pass comment on that basis IMHO....I could name a few independents who 10 years ago I wouldn't touch with a bargepole but who now have good reputations (there are still a few I wouldn't touch mind!).