ASHP service issues
Discussion
hi -
we have been using a company to service our air source heat pump system for about 4 years - a year ago they did a service and damaged one of the LCD panels which they said they would replace, but never did. 3 months ago they came to do a service, said that they would arrange for the panel to be replaced. During the service, they caused a flood, didnt replace the panel and also bent the front panel to our unit and the whole system now sounds like niagra falls.
Even after I wrote to them telling that I was not happy - AND they admitted that they need to replace the LCD panel - they then sent us an invoice that I refused to pay and then they sent a solicitors letter saying that they were going to get CC proceedings against us for the invoice amount PLUS fees.
What should I do?
I want to also recover my costs for a proper service AND the LCD panel - how can I do this please?
we have been using a company to service our air source heat pump system for about 4 years - a year ago they did a service and damaged one of the LCD panels which they said they would replace, but never did. 3 months ago they came to do a service, said that they would arrange for the panel to be replaced. During the service, they caused a flood, didnt replace the panel and also bent the front panel to our unit and the whole system now sounds like niagra falls.
Even after I wrote to them telling that I was not happy - AND they admitted that they need to replace the LCD panel - they then sent us an invoice that I refused to pay and then they sent a solicitors letter saying that they were going to get CC proceedings against us for the invoice amount PLUS fees.
What should I do?
I want to also recover my costs for a proper service AND the LCD panel - how can I do this please?
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