has anybody shared this frustration on unavailable parts

[mtuttey]

Hi all!

As is the way at the moment, some parts seem impossible to get hold of.

In my specific case, I am waiting on Jaguar Land Rover via Sturgess in Leicester for a shut off valve to be replaced under warranty on my Range Rover Sport (which is now out of warranty as an indication of the time it's taking to get hold of). The warrant claim was early Feb this year.

The frustration arises as I was wanting to sell it at the end of the warranty but I'm now stuck with a semi value-less car (ever depreciating given the incoming new RRS) with seemingly no light at the end of the tunnel. I've made a couple of suggestions to the dealer that a) they buy the car off me and wait for the part themselves or b) they guarantee a value (a valuation given to me by them last month) and buy the car when the part arrives. Both options they've rejected outright so it just seems I'm stuck.

Does any body have any similar situations or indeed any advice as a consumer?

Many thanks,

Matthew

[Krikkit]

Have you offered to try and source the part for them and they reimburse you? Might have better luck in other channels finding the part.

[paintman]

See if they'll give you the part number.

If it's a dealer only part & not available elsewhere you might struggle plus they may refuse to fit parts supplied by customers.

Usual reasons for the latter are that the part you get may not be the right one & if the new part has issues then they would need to wait for you to sort that out with whoever you got the part from. They may then want to start charging you storage.

[Volare]

I can offer no help but I understand the frustration, its being felt across every industry.

I work in maintenance engineering and we frequently go through spares, lead times can be insane, the longest lead time I've seen for something so far is 113 weeks.

[The Big G]

I’ve also had issues with Land Rover recently. It’s for a earlier l322. We had an ac leak which we struggled to find. Ended up being a pipe leaking behind the engine which is only on the 5.0 supercharged with four zone ac. Part out of stock with no idea when new would be manufactured. My car in pieces. Not wanting to pay to put it back together again without the issue being fixed and the whole thing would have to be redone when the part was found. Thankfully found someone to repair the pipe quickly and all fixed. No help from JLR. Lots seem to be struggling with parts at the moment.

[wpa1975]

Speak to customer services directly @ Land Rover, tell them your car is off the road, see if them can take the part from the production line or source quicker.

[alscar]

Assuming the car is undriveable then at the very least I'd be asking the dealer to supply you with at least an alternative car until the part arrives and let them argue the toss with JLR about who pays etc.

[Smint]

Happening just the same with trucks, downtime running into £thousands per vehicle for weeks and months on end due to parts supply issues, new trucks being delivered not fully functional as originally specified but lacking some parts or systems, hopefully to be fitted at some date in the future.

The more electronic faff built into vehicles the worse this gets, makes you yearn for previous generations of simpler vehicles of all types where a decent mechanic in almost any workshop could do a work around to keep things running.

[mtuttey]

Thanks for the replies everyone.

They have given me the part number and I believe I've sourced one in the states (although it doesn't show any stock status so may well be out of stock), but haven't broached the subject of sourcing my own as yet. It is extremely frustrating as I see a few of you having similar issues. I do understand that the market is difficult for these spare parts, but would have liked a bit more customer service from them given it was my intention to place an order for a new one with them (it isn't now, obviously).

The problem does cause it to go into 'reduced performance' mode fairly regularly, so perhaps that could be considered undriveable - I'm going to follow that piece of advice (thanks), and request a suitable vehicle to use in the interim...perhaps that might make them act a bit more swiftly.

Much appreciated

Matt

[ARHarh]

get a used one from a breakers, there must be a few being broken.

[valiant]

Can’t see a main dealer wanting to fit second hand parts especially as it’s a warranty claim.

[Canon_Fodder]

OP they should extend your warranty for a year

[itcaptainslow]

Krikkit said:

Have you offered to try and source the part for them and they reimburse you? Might have better luck in other channels finding the part.

From an ex main dealership service manager point of view...

The dealership/LR warranty admin will be very unlikely to permit a third party sourced part-the dealership will only be paid the warranty rate by the manufacturer (usually cost + a handling fee, e.g. 10%), and they will need to submit one invoice to the warranty department showing a breakdown of the parts and labour elements of the claim.

I can absolutely guarantee they will not fit a second-hand part, either.

Best thing to do OP is to get onto LR's customer services department-if you make enough noise to them sometimes they can expedite the delivery of the part to the dealership. Also ask the dealership to open a case with the customer services department for you.

[Jader1973]

Tell them they have failed to provide the part in a reasonable timeframe, that you regard it as a major failure due to it being undriveable, and that you want them to buy the car back as a result.

Accept nothing but a full refund of the original purchase price or a brand new replacement of identical spec.