LG OLED Screen issue - red vertical line
Discussion
I've had my LG OLED tv (55inch) for just over 22 months.
Was watching the tennis on friday tea time and the screen was perfectly fine.
Took the kids upstairs to get them bathed and ready for bed, came back down and the screen has developed this red vertical line about a 1/3 of the screen from the right hand edge. (Picture attached).
It appears on everything. Sky Box plugged in, Normal aerial and all the apps such as Disney+ and Amozon Prime. Its constantly there.
I've tried all the things google suggests such as Pixel refresh, reset the tv to factory settings and so forth and nothing has changed.
Contacted LG who state that they only have 12 months warranty so want an astronomical fee to even look at it and the place I bought it from who aren't interested and just keep telling me to do Pixel refresh and reset the TV.
Its the first expensive-ish TV i have ever bought (£1,600) and i expected it last longer than 22 months. To me it looks like a manufacturer defect as was fine when left the room, no one else around and when i came back into the room, the line was just there.
Any recommendations for fixing or solving, or where I go from here regarding the shop/LG would be greatly appreciated. Thanks.
Was watching the tennis on friday tea time and the screen was perfectly fine.
Took the kids upstairs to get them bathed and ready for bed, came back down and the screen has developed this red vertical line about a 1/3 of the screen from the right hand edge. (Picture attached).
It appears on everything. Sky Box plugged in, Normal aerial and all the apps such as Disney+ and Amozon Prime. Its constantly there.
I've tried all the things google suggests such as Pixel refresh, reset the tv to factory settings and so forth and nothing has changed.
Contacted LG who state that they only have 12 months warranty so want an astronomical fee to even look at it and the place I bought it from who aren't interested and just keep telling me to do Pixel refresh and reset the TV.
Its the first expensive-ish TV i have ever bought (£1,600) and i expected it last longer than 22 months. To me it looks like a manufacturer defect as was fine when left the room, no one else around and when i came back into the room, the line was just there.
Any recommendations for fixing or solving, or where I go from here regarding the shop/LG would be greatly appreciated. Thanks.
rustyuk said:
Where did you buy the TV from?
Most come with a 5 year warranty from the reseller rather than LG.
Bought from Curry's.Most come with a 5 year warranty from the reseller rather than LG.
I've been on the phone to their customer service department but its like talking to a robot. Basically saying try this or that which is everything i've already done which i explained to them. Then its £95 for an inspection fee which i'm happy to pay for them to come and pick it up as if its deemed a manufacturing fault i get that fee back.
When i asked for them to book me in for an inspection then, they couldn't transfer me due to all the system for booking in repairs/inspection being down. I feel i'm just going round in circles.
I will try again on the phone and see where i get to.
rustyuk said:
It was a bit of a faff to get mine repaired (Richer Sounds Warranty) but they fixed it in the end.
I'm sure they make it difficult on purpose! 
I'll keep on at them on the phone. Think my partner will ring on her day off tomorrow. She is more diplomatic than me as she deals with customers in her job role everyday!
Ajax Treesdown said:
rustyuk said:
It was a bit of a faff to get mine repaired (Richer Sounds Warranty) but they fixed it in the end.
I'm sure they make it difficult on purpose! I'll keep on at them on the phone. Think my partner will ring on her day off tomorrow. She is more diplomatic than me as she deals with customers in her job role everyday!
Just to bring this to a close.
Curry's couldn't have been more helpful once you got through the initial call centre into the repair section.
Arranged for the TV to be picked up last Saturday 16th July which they duly did, was stated that if it could be repaired it would be, or a voucher for the cost of the TV less fair usage would be issued. Telephoned me on Wednesday 20th July to say that the OLED screen was faulty and they had replaced the full screen with a brand new LG OLED screen and the TV would be back with me Thursday 21 July.
TV arrived back yesterday all re packaged and they even built it back up on its stand for me. Switched on and all good and back to normal.
I know sometimes places like Curry's have a bit of a reputation for making issues worse but when they do things correctly and efficiently its only fair to offer praise and i couldn't fault the process once you got past the initial call centre people. Oh and it was completely free. They waived the £95 inspection fee and applied the extended warranty to cover this repair and future repairs (hopefully none) till September 2025.
Fingers crossed it all works as normal from now on!
Curry's couldn't have been more helpful once you got through the initial call centre into the repair section.
Arranged for the TV to be picked up last Saturday 16th July which they duly did, was stated that if it could be repaired it would be, or a voucher for the cost of the TV less fair usage would be issued. Telephoned me on Wednesday 20th July to say that the OLED screen was faulty and they had replaced the full screen with a brand new LG OLED screen and the TV would be back with me Thursday 21 July.
TV arrived back yesterday all re packaged and they even built it back up on its stand for me. Switched on and all good and back to normal.
I know sometimes places like Curry's have a bit of a reputation for making issues worse but when they do things correctly and efficiently its only fair to offer praise and i couldn't fault the process once you got past the initial call centre people. Oh and it was completely free. They waived the £95 inspection fee and applied the extended warranty to cover this repair and future repairs (hopefully none) till September 2025.
Fingers crossed it all works as normal from now on!
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