My agreed part exchange car refused because of new recall
Discussion
Hello people,
I’m looking for your opinions and advice on a situation that I’ve just found myself in today regarding a part exchange deal I have with a well known online car seller, which may now not be happening due to a recent manufacturer recall of my agreed px vehicle.
Earlier this week around the 25th Sept (2022) I went back to the online car sales company where I purchased my current car in order to purchase something different. As previously, I wanted to use my current car in part exchange. As I say, the car I intend to use in px was purchased from the same company just 12 months ago and is still in excellent condition.
After entering my current car details into their online px calculator, I was offered a very reasonable px price. This was valid for 7 days.
After whittling down a list of several possible car options, I settled on a 2018 R56 Mini JCW with 23k miles on the clock.
Over the past few days I’ve returned the car to the original factory condition it was in when I purchased it last year I.e. by refitting the original grills, removing boot spoiler and refitting the 6.5” display. The online dealer always prefers stock cars and will remove any ‘minor’ mods before reselling.
I’ve now pre-arranged a change to my car insurance and taxed the new car for pick-up and exchange on Monday 3rd October. Everything going as planned, or so I thought.
Then today, Friday 31st September, three days before the agreed exchange, I get a phone call from the online car dealer informing that my current car now has an outstanding manufacturers recall on it and they can no longer accept the car in px until I’ve had the recall work carried out by my local main BMW dealership! What?
Needless to say, I was not impressed and the caller made no allowance for the short notice.
The letter notifying me of the recall was only delivered to my home address this week, literally a couple of days ago and relates to BMW announcing that certain starter motors, as used on my 3 series 330e, ‘may’ now be susceptible to sticking, possibly leading to cable overheating and an electrical fire!
So my question is, can the online car company legally now refuse to take my car as a px vehicle because of this recent recall or are they simply placing the hassle of arranging this free main dealer task onto me, rather than sorting it themselves later? Obviously, all cars that they may already have in stock will also require this recall work taken care of.
They have quoted their T’s & C’s to me, but no where in the Part Exchanging T’s & C’s does it mention vehicle rejection as a result of outstanding recalls, simply that they will perform an HPI check.
At present I’m a bit cheesed off, as everything seemed to be going to plan and I was looking forward to picking up the JCW next Monday.
I have visited my local BMW main dealer to ask if they can help me out with the recall work and to be honest they have asked me to leave the the car with them at 7:30am on Monday and they will try their best to get the car squeezed in and get the recall work sorted. So thumbs up to BMW for being helpful and trying their best to keep my hand over date.
As for the online car sales company, I’m no longer as impressed with their performance as I was this time last year. Time will only tell. The person who called me from the online seller still has not returned my call notifying her my main dealer will try to get the recall completed.
Tel JCW.
I’m looking for your opinions and advice on a situation that I’ve just found myself in today regarding a part exchange deal I have with a well known online car seller, which may now not be happening due to a recent manufacturer recall of my agreed px vehicle.
Earlier this week around the 25th Sept (2022) I went back to the online car sales company where I purchased my current car in order to purchase something different. As previously, I wanted to use my current car in part exchange. As I say, the car I intend to use in px was purchased from the same company just 12 months ago and is still in excellent condition.
After entering my current car details into their online px calculator, I was offered a very reasonable px price. This was valid for 7 days.
After whittling down a list of several possible car options, I settled on a 2018 R56 Mini JCW with 23k miles on the clock.
Over the past few days I’ve returned the car to the original factory condition it was in when I purchased it last year I.e. by refitting the original grills, removing boot spoiler and refitting the 6.5” display. The online dealer always prefers stock cars and will remove any ‘minor’ mods before reselling.
I’ve now pre-arranged a change to my car insurance and taxed the new car for pick-up and exchange on Monday 3rd October. Everything going as planned, or so I thought.
Then today, Friday 31st September, three days before the agreed exchange, I get a phone call from the online car dealer informing that my current car now has an outstanding manufacturers recall on it and they can no longer accept the car in px until I’ve had the recall work carried out by my local main BMW dealership! What?
Needless to say, I was not impressed and the caller made no allowance for the short notice.
The letter notifying me of the recall was only delivered to my home address this week, literally a couple of days ago and relates to BMW announcing that certain starter motors, as used on my 3 series 330e, ‘may’ now be susceptible to sticking, possibly leading to cable overheating and an electrical fire!
So my question is, can the online car company legally now refuse to take my car as a px vehicle because of this recent recall or are they simply placing the hassle of arranging this free main dealer task onto me, rather than sorting it themselves later? Obviously, all cars that they may already have in stock will also require this recall work taken care of.
They have quoted their T’s & C’s to me, but no where in the Part Exchanging T’s & C’s does it mention vehicle rejection as a result of outstanding recalls, simply that they will perform an HPI check.
At present I’m a bit cheesed off, as everything seemed to be going to plan and I was looking forward to picking up the JCW next Monday.
I have visited my local BMW main dealer to ask if they can help me out with the recall work and to be honest they have asked me to leave the the car with them at 7:30am on Monday and they will try their best to get the car squeezed in and get the recall work sorted. So thumbs up to BMW for being helpful and trying their best to keep my hand over date.
As for the online car sales company, I’m no longer as impressed with their performance as I was this time last year. Time will only tell. The person who called me from the online seller still has not returned my call notifying her my main dealer will try to get the recall completed.
Tel JCW.
Tel JCW said:
Hello people,
I’m looking for your opinions and advice on a situation that I’ve just found myself in today regarding a part exchange deal I have with a well known online car seller, which may now not be happening due to a recent manufacturer recall of my agreed px vehicle.
Earlier this week around the 25th Sept (2022) I went back to the online car sales company where I purchased my current car in order to purchase something different. As previously, I wanted to use my current car in part exchange. As I say, the car I intend to use in px was purchased from the same company just 12 months ago and is still in excellent condition.
After entering my current car details into their online px calculator, I was offered a very reasonable px price. This was valid for 7 days.
After whittling down a list of several possible car options, I settled on a 2018 R56 Mini JCW with 23k miles on the clock.
Over the past few days I’ve returned the car to the original factory condition it was in when I purchased it last year I.e. by refitting the original grills, removing boot spoiler and refitting the 6.5” display. The online dealer always prefers stock cars and will remove any ‘minor’ mods before reselling.
I’ve now pre-arranged a change to my car insurance and taxed the new car for pick-up and exchange on Monday 3rd October. Everything going as planned, or so I thought.
Then today, Friday 31st September, three days before the agreed exchange, I get a phone call from the online car dealer informing that my current car now has an outstanding manufacturers recall on it and they can no longer accept the car in px until I’ve had the recall work carried out by my local main BMW dealership! What?
Needless to say, I was not impressed and the caller made no allowance for the short notice.
The letter notifying me of the recall was only delivered to my home address this week, literally a couple of days ago and relates to BMW announcing that certain starter motors, as used on my 3 series 330e, ‘may’ now be susceptible to sticking, possibly leading to cable overheating and an electrical fire!
So my question is, can the online car company legally now refuse to take my car as a px vehicle because of this recent recall or are they simply placing the hassle of arranging this free main dealer task onto me, rather than sorting it themselves later? Obviously, all cars that they may already have in stock will also require this recall work taken care of.
They have quoted their T’s & C’s to me, but no where in the Part Exchanging T’s & C’s does it mention vehicle rejection as a result of outstanding recalls, simply that they will perform an HPI check.
At present I’m a bit cheesed off, as everything seemed to be going to plan and I was looking forward to picking up the JCW next Monday.
I have visited my local BMW main dealer to ask if they can help me out with the recall work and to be honest they have asked me to leave the the car with them at 7:30am on Monday and they will try their best to get the car squeezed in and get the recall work sorted. So thumbs up to BMW for being helpful and trying their best to keep my hand over date.
As for the online car sales company, I’m no longer as impressed with their performance as I was this time last year. Time will only tell. The person who called me from the online seller still has not returned my call notifying her my main dealer will try to get the recall completed.
Tel JCW.
Dunno, life and stuff happens. Doesn't look like they are under an obligation to you to go through with the deal if life and stuff happens. Besides, you get it sorted, they crack on with the deal, no? I’m looking for your opinions and advice on a situation that I’ve just found myself in today regarding a part exchange deal I have with a well known online car seller, which may now not be happening due to a recent manufacturer recall of my agreed px vehicle.
Earlier this week around the 25th Sept (2022) I went back to the online car sales company where I purchased my current car in order to purchase something different. As previously, I wanted to use my current car in part exchange. As I say, the car I intend to use in px was purchased from the same company just 12 months ago and is still in excellent condition.
After entering my current car details into their online px calculator, I was offered a very reasonable px price. This was valid for 7 days.
After whittling down a list of several possible car options, I settled on a 2018 R56 Mini JCW with 23k miles on the clock.
Over the past few days I’ve returned the car to the original factory condition it was in when I purchased it last year I.e. by refitting the original grills, removing boot spoiler and refitting the 6.5” display. The online dealer always prefers stock cars and will remove any ‘minor’ mods before reselling.
I’ve now pre-arranged a change to my car insurance and taxed the new car for pick-up and exchange on Monday 3rd October. Everything going as planned, or so I thought.
Then today, Friday 31st September, three days before the agreed exchange, I get a phone call from the online car dealer informing that my current car now has an outstanding manufacturers recall on it and they can no longer accept the car in px until I’ve had the recall work carried out by my local main BMW dealership! What?
Needless to say, I was not impressed and the caller made no allowance for the short notice.
The letter notifying me of the recall was only delivered to my home address this week, literally a couple of days ago and relates to BMW announcing that certain starter motors, as used on my 3 series 330e, ‘may’ now be susceptible to sticking, possibly leading to cable overheating and an electrical fire!
So my question is, can the online car company legally now refuse to take my car as a px vehicle because of this recent recall or are they simply placing the hassle of arranging this free main dealer task onto me, rather than sorting it themselves later? Obviously, all cars that they may already have in stock will also require this recall work taken care of.
They have quoted their T’s & C’s to me, but no where in the Part Exchanging T’s & C’s does it mention vehicle rejection as a result of outstanding recalls, simply that they will perform an HPI check.
At present I’m a bit cheesed off, as everything seemed to be going to plan and I was looking forward to picking up the JCW next Monday.
I have visited my local BMW main dealer to ask if they can help me out with the recall work and to be honest they have asked me to leave the the car with them at 7:30am on Monday and they will try their best to get the car squeezed in and get the recall work sorted. So thumbs up to BMW for being helpful and trying their best to keep my hand over date.
As for the online car sales company, I’m no longer as impressed with their performance as I was this time last year. Time will only tell. The person who called me from the online seller still has not returned my call notifying her my main dealer will try to get the recall completed.
Tel JCW.
Now I’ve had a couple of days to think it over, I agree with the comments that nobody would purchase a car with an outstanding recall. This was a first for me and to receive the recall notice just days before the handover was a bit of a pain.
I called into my local BMW main dealer on Friday to explain my situation and to be honest the staff were really helpful. If I drop my car off at 7:30 tomorrow morning (Monday) the workshop will try their best to get the recall work sorted on the day.
So thumbs up to BMW.
The recall relates to the starter motor, which is constantly in use in on the hybrid (start/stop does not have an ‘off’ switch).
I called into my local BMW main dealer on Friday to explain my situation and to be honest the staff were really helpful. If I drop my car off at 7:30 tomorrow morning (Monday) the workshop will try their best to get the recall work sorted on the day.
So thumbs up to BMW.
The recall relates to the starter motor, which is constantly in use in on the hybrid (start/stop does not have an ‘off’ switch).
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