Rejecting Main Dealer Used Car
Discussion
Hello!
Purchased an Audi Q5 used from main dealer at other end of the country 3 weeks ago.
Gave a weeks notice to collect. At time of pickup was being valeted and was offered touch up paint tube to complete the prep work myself to save time! Other items included in the deal had been forgotten about until I prompted. Basically a complete mess. Embarassing.
Since then car has started to vibrate and judder under braking, very noticable at higher speeds. Audi breakdown visited vehicle - test drove, verified the issue and said car should not have been sold in this condition. I am sure the issue was there at collection, but put the vibrating down to my imagine or road surface. Car used sparingly since purchase hence not much opportunity to experience the fault since.
I am of mind to reject vehicle now on basis it COULD be a trivial fix like a warped disc but not neccessarily and am conscious my 30 days is soon up in terms of Consumer Rights Act. Dealer wants me to take it to my local for a diagnosis but that will take weeks and further the can is kicked down the road the more difficult it may become to resolve.
Any advice for me?
Purchased an Audi Q5 used from main dealer at other end of the country 3 weeks ago.
Gave a weeks notice to collect. At time of pickup was being valeted and was offered touch up paint tube to complete the prep work myself to save time! Other items included in the deal had been forgotten about until I prompted. Basically a complete mess. Embarassing.
Since then car has started to vibrate and judder under braking, very noticable at higher speeds. Audi breakdown visited vehicle - test drove, verified the issue and said car should not have been sold in this condition. I am sure the issue was there at collection, but put the vibrating down to my imagine or road surface. Car used sparingly since purchase hence not much opportunity to experience the fault since.
I am of mind to reject vehicle now on basis it COULD be a trivial fix like a warped disc but not neccessarily and am conscious my 30 days is soon up in terms of Consumer Rights Act. Dealer wants me to take it to my local for a diagnosis but that will take weeks and further the can is kicked down the road the more difficult it may become to resolve.
Any advice for me?
You could reject it, but would you be happy with it if the vibration was sorted?
I know it's annoying when faults are missed, in the heat of the moment I rejected an Audi after driving away from the dealership to find a fault, but wish I hadn't after taking weeks to find a similar spec car.
If you really dont want it then talk to Citizens advice, they'll give you the correct wording for your rejection letter.
Sounds like you already have conformation of the fault from the AA.
Once your rejection letter is in it can be pursed for as long as it takes.
If your car goes into a garage for repair on the vendors acceptance, the 30 days extends by all time that your car is at the garage for repair.
Think very carefully about rejecting it, you'll have to stop using it, and my case with BMW took 7 months.
I know it's annoying when faults are missed, in the heat of the moment I rejected an Audi after driving away from the dealership to find a fault, but wish I hadn't after taking weeks to find a similar spec car.
If you really dont want it then talk to Citizens advice, they'll give you the correct wording for your rejection letter.
Sounds like you already have conformation of the fault from the AA.
Once your rejection letter is in it can be pursed for as long as it takes.
If your car goes into a garage for repair on the vendors acceptance, the 30 days extends by all time that your car is at the garage for repair.
Think very carefully about rejecting it, you'll have to stop using it, and my case with BMW took 7 months.
Edited by Trevor555 on Friday 7th October 19:28
Yes the first date to fix at either of two dealerships close to me is 3 weeks yesterday. If I gave them a chance to fix it I will then be outside the 30 day right to reject, and into the 1 to 6 month right to reject period where it becomes increasingly troublesome to reject for a refund if the car does turn out to be a bit of a lemon.
It's under the one year warranty, main dealer approved used.
I don't really want to reject it in some respects as its my ideal spec and colour BUT the abysmal service received so far has me worried I will remember this each time I drive the car so on the basis I think my odds are quite good of jettisoning it now, that may be the best course of action.
How much of a fight will they put up trying to get me to keep it?!
It's under the one year warranty, main dealer approved used.
I don't really want to reject it in some respects as its my ideal spec and colour BUT the abysmal service received so far has me worried I will remember this each time I drive the car so on the basis I think my odds are quite good of jettisoning it now, that may be the best course of action.
How much of a fight will they put up trying to get me to keep it?!
muppet100 said:
It's under the one year warranty, main dealer approved used.
How much of a fight will they put up trying to get me to keep it?!
A vibration from the brakes is unlikely to be covered by a used car warranty. You need to stick rigidly to the "it was there at time of purchase" scenario.How much of a fight will they put up trying to get me to keep it?!
If they tell you to go the warranty route then tell them "nothing to do with the warranty, it was there when I picked it up"
How much of a fight for rejection?
Probably not much if you get the correctly worded letter into them, but who knows?
After my letter went into Bmw they pulled down the shutters and completely blanked me on emails/letters for 7 months.
Depends on the site manager at your particular garage I suppose.
The approved used warranty will cover the disks, but not the pads
"Electrical and mechanical failure includes failure due to wear and tear for the
first 100,000 miles from first registration of the covered vehicle under the
Warranty section of this cover."
"Replacement parts and labour will be paid for with the following exceptions: - ► Brake frictional material."
My 1st thought was that that's OK, but when you factor in the cost of a set of OEM pads & disks fitted by an independent Vs the cost of pads alone at an Audi dealer, I honestly don't know.
"Electrical and mechanical failure includes failure due to wear and tear for the
first 100,000 miles from first registration of the covered vehicle under the
Warranty section of this cover."
"Replacement parts and labour will be paid for with the following exceptions: - ► Brake frictional material."
My 1st thought was that that's OK, but when you factor in the cost of a set of OEM pads & disks fitted by an independent Vs the cost of pads alone at an Audi dealer, I honestly don't know.
If it doesn't judder under hard braking then it could just be some pad material on the discs, or new pads or just the slide pins needing cleaned up. You could try doing some hard stops and see if that clears up any pad material stuck on the discs?
Worse case, sticking caliper or possibly a suspension arm/bush. Jaguar XF was notoriously bad for brake judder, most notably above 50/60mph and then braking gently.
Worse case, sticking caliper or possibly a suspension arm/bush. Jaguar XF was notoriously bad for brake judder, most notably above 50/60mph and then braking gently.
muppet100 said:
Yes the first date to fix at either of two dealerships close to me is 3 weeks yesterday. If I gave them a chance to fix it I will then be outside the 30 day right to reject, and into the 1 to 6 month right to reject period where it becomes increasingly troublesome to reject for a refund if the car does turn out to be a bit of a lemon.
OP If you flag a fault and give notice to the seller within the first 30 days the clock stops on your right to reject.Did the Audi Assist guy put anything in writing?
Muzzer79 said:
When I bought an AUC from BMW, they made it very clear that if I wasn’t happy for any reason, they would take it back and refund me, no questions,
I’d be surprised if Audi weren’t the same. Forget legal and stuff, it’s a commercial decision for them
I think thats the same for all main dealers?I’d be surprised if Audi weren’t the same. Forget legal and stuff, it’s a commercial decision for them
muppet100 said:
I've given the brakes a proper workout but still problem remains. It's particularly noticable at 50 or 60mph, decreasing fairly linearly with reducing speed.
Well, I would say that if the cause isn't readily identifiable and fixable then yes hand it back if possible. I hated the brake judder on my Jag and I never really got rid of it. Many others were spending a ridiculous amount of time and money testing, replacing discs, pads etc. The breakdown guy must have put something in writing following his visit as I got calls from rental car company half hour later. I've asked them to provide me a copy.
I would guess on balance of probability its a warped disc but overall probably not keen to take the chance it isn't something else.
I would guess on balance of probability its a warped disc but overall probably not keen to take the chance it isn't something else.
What are the timescales here?
Did you notice the vibration on the way home? Did it start a week or so into ownership? Did you advise the supplying dealer as soon as you noticed the issue, ideally followed up with an email? Yes, breakdown will have records of the call out but if you've not informed the dealership as yet... why not, more so if you're aware the clock is ticking.
Could be anything from warped disc to a binding caliper to a worn bush to pad build up on the disc face or a lose wheel...
Get the issue logged ASAP, get it properly diagnosed then take it from there.
Did you notice the vibration on the way home? Did it start a week or so into ownership? Did you advise the supplying dealer as soon as you noticed the issue, ideally followed up with an email? Yes, breakdown will have records of the call out but if you've not informed the dealership as yet... why not, more so if you're aware the clock is ticking.
Could be anything from warped disc to a binding caliper to a worn bush to pad build up on the disc face or a lose wheel...
Get the issue logged ASAP, get it properly diagnosed then take it from there.
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