Home insurance canceled
Discussion
Found out today that our home insurance has been cancelled due to a missed payment. This is held in joint names by my partner and I - albeit all payment and account details are covered by her alone and with a card only in her name. I wasn't aware of this until we received a letter from them dated 8th December (received this week) saying it would be cancelled on 24th December if no payment was made. Currently in dispute with them via FOS complaint to see if it can be sorted out.
The issue, I believe, is due to my partners card either being blocked at the time or that she wasn't able to update it with new payment info - she's been very ill recently so unfortunately slipped her mind and this was the only insurance apart from her car she deals with. We got no warning at the time due to the strikes delaying post.
Can this affect OTHER types of insurance such as Motor when it comes to renewal? How f
ked am I going to be at renewal for my motorcycles in six months time?
The issue, I believe, is due to my partners card either being blocked at the time or that she wasn't able to update it with new payment info - she's been very ill recently so unfortunately slipped her mind and this was the only insurance apart from her car she deals with. We got no warning at the time due to the strikes delaying post.
Can this affect OTHER types of insurance such as Motor when it comes to renewal? How f
ked am I going to be at renewal for my motorcycles in six months time?I think that you are in a strong position to complain for at least a couple of reasons.
If you are joint named then the insurer should have made a reasonable attempt to contact the insurers parties especially when they were were aware of heavy demand on postal services and industrial action. For example did they try to contact you by phone?
If there is buildings cover and a mortgage then their action could have prejudiced the mortgage agreement.
You are correct that their action could have an effect on other insurers willingness to accept you as an insured.
Make contact with the insurer and complain but you may have to accept the payment of the unexpired portion of the premium in one hit but without any penalty or admin charge.
Be prepared, and tell your insurer, that you may have no option but to go to the Insurance Ombudsnan/ FCA.
This is another reason why I hate Direct Debits on insurance, my car insurance was agreed at £120.00 a month, the first month the insurer took £12,000, I phoned to complain and the man thought that it was very funny and suggested that I saw the funny side of the computer operator error ignoring the decimal point. They then told me it would take 48-60 days to return the money because I had 'missed the cut off day'
If you are joint named then the insurer should have made a reasonable attempt to contact the insurers parties especially when they were were aware of heavy demand on postal services and industrial action. For example did they try to contact you by phone?
If there is buildings cover and a mortgage then their action could have prejudiced the mortgage agreement.
You are correct that their action could have an effect on other insurers willingness to accept you as an insured.
Make contact with the insurer and complain but you may have to accept the payment of the unexpired portion of the premium in one hit but without any penalty or admin charge.
Be prepared, and tell your insurer, that you may have no option but to go to the Insurance Ombudsnan/ FCA.
This is another reason why I hate Direct Debits on insurance, my car insurance was agreed at £120.00 a month, the first month the insurer took £12,000, I phoned to complain and the man thought that it was very funny and suggested that I saw the funny side of the computer operator error ignoring the decimal point. They then told me it would take 48-60 days to return the money because I had 'missed the cut off day'
Oliver Hardy said:
But it should not effect your insurance in the future because it was cancelled due to contract termination not insurance termination.
Fundamentally, when renewing insurance and being faced with the 'have you had a policy cancelled', you'd need to answer 'yes', either way. Gassing Station | The Lounge | Top of Page | What's New | My Stuff