Right to return - Click and collect?

[Pistonpants]

Thinking of buying the misses some jewellery for her birthday. If I order online and then collect in store do you still get the 14day right to return you get with pure online orders?

[craigjm]

It depends on when you pay for them. If you pay for them remotely and then go and collect yes it’s covered. If you pay in store after reserving online then no it’s not

[Alorotom]

Also depends if the item is customised or not

I would make sure you closely read their click and collect specific t&cs

[Pistonpants]

Not customised, not clear on their website, I guess I’ll have to ask in store.