E Bay Issue

[tony wright]

Wondering if anyone can give some advice on an issue I have with above?

I purchased an electrical item (£80) over 90 days ago through E bay that the seller has kindly agreed to refund on return. Item has been returned, but as it’s over 90 days seller can’t make a refund to my PayPal as E bay won’t allow it. So he asked for my PayPal details to make the refund, but E bay keep deleting my replies as it contains contact details, i.e. my email address. Is there any way for me to contact seller and sort it out? Obviously I don’t have his email details neither and it seems like all messages are being monitored now as I’ve had a reply telling me if I keep trying to message with contact details my account will be suspended.

[WelshRich]

A bit old school but if you have the address you returned the item to, you could write a letter…

[tony wright]

Definitely old school:big laugh: but would certainly work, thanks.

[QJumper]

You said it wont let you send your email address, I presume you've tried your phone number?

Alternatives are:

a) Phone ebay and explain the situation. I've found them helpful in the past.

b) Contact Paypal and explain the situation and see if they can action the refund.

[Griffith4ever]

Their checking algorithm is good but I've always got through with masking email addresses with being descriptive.

They watch out for @ "dot" Etc so you have to keep trying. There are no limits on attempts to send blocked messages....

[e600]

Sell him something for buy it now £80 on e bay, paid via PayPal?

[robbyd]

once you've paid for something, eBay will let you exchange phone numbers etc through the messaging system...

[Daytonagrey]

e600 said:

Sell him something for buy it now £80 on e bay, paid via PayPal?

I thought eBay had removed PayPal as a payment method. I've not sold anything for a long time on there but recently put a few bits on. The only payment methods I could use were card / bank account.

[TheDrownedApe]

This doesn't sound right. If you paid via PayPal then the seller will have your details on their PayPal account. They can just find your £80 payment and then refund it. The only small issue is the fees; as one of you will be missing out on a % of the purchase price.

No need to involve ebay at all

[megaphone]

Even if you pay for an item using PayPal, the payments now go through the Ebay payment system, they take the money and pay out the seller, been like this for a year or so now.

OP as above, are you messaging via the Ebay messaging service? Are you using the item number, or contacting via the 'contact seller' on the item you purchased? You should be able to exchange a phone number or email.

[Jamescrs]

TheDrownedApe said:

This doesn't sound right. If you paid via PayPal then the seller will have your details on their PayPal account. They can just find your £80 payment and then refund it. The only small issue is the fees; as one of you will be missing out on a % of the purchase price.

No need to involve ebay at all

Thats not the case because ebay do managed payments for sellers,

Even if a buyer pays with PayPal now that money goes via eBay payment system not directly to the seller and then ebay release the funds the following day as a payment to the seller, the transaction shows on the sellers bank account as a payment from ebay.

EBay brought it in some time ago in attempt to cut PayPal out of the loop.

[TheDrownedApe]

megaphone said:

Even if you pay for an item using PayPal, the payments now go through the Ebay payment system, they take the money and pay out the seller, been like this for a year or so now.

OP as above, are you messaging via the Ebay messaging service? Are you using the item number, or contacting via the 'contact seller' on the item you purchased? You should be able to exchange a phone number or email.

Oops why didn't i notice that, sold lots recently too. thanks for steering me back

[megaphone]

TheDrownedApe said:

megaphone said:

Even if you pay for an item using PayPal, the payments now go through the Ebay payment system, they take the money and pay out the seller, been like this for a year or so now.

OP as above, are you messaging via the Ebay messaging service? Are you using the item number, or contacting via the 'contact seller' on the item you purchased? You should be able to exchange a phone number or email.

Oops why didn't i notice that, sold lots recently too. thanks for steering me back

As a seller I don't like it, I liked having all my Ebay money in a PayPal account, rather than my bank account.

[tony wright]

megaphone said:

Even if you pay for an item using PayPal, the payments now go through the Ebay payment system, they take the money and pay out the seller, been like this for a year or so now.

OP as above, are you messaging via the Ebay messaging service? Are you using the item number, or contacting via the 'contact seller' on the item you purchased? You should be able to exchange a phone number or email.

I’ve tried both EBay message and contact seller, same result. I’ve also tried sending my mobile number, same result, deleted within seconds. I’ve been successful with my message telling him I’ll send a letter so I’ll leave it at that, thanks for all the help.

[megaphone]

tony wright said:

megaphone said:

Even if you pay for an item using PayPal, the payments now go through the Ebay payment system, they take the money and pay out the seller, been like this for a year or so now.

OP as above, are you messaging via the Ebay messaging service? Are you using the item number, or contacting via the 'contact seller' on the item you purchased? You should be able to exchange a phone number or email.

I’ve tried both EBay message and contact seller, same result. I’ve also tried sending my mobile number, same result, deleted within seconds. I’ve been successful with my message telling him I’ll send a letter so I’ll leave it at that, thanks for all the help.

You need to ensure you are contacting the seller about the exact item, make sure you have opened my ebay>purchase history> order details>contact seller.

[scorcher]

Send a photo of your details, use spaces on your email address and avoid @ and dot etc or send your phone number using alternative spellings for the numbers
Won
Too
Free
For
Etc

[Jakg]

If you want to get around the filter, just send it as a picture (i.e. a screenshot of text).

[Yellow Lizud]

scorcher said:

Send a photo of your details, use spaces on your email address and avoid @ and dot etc or send your phone number using alternative spellings for the numbers
Won
Too
Free
For
Etc

This is probably the best way, I have done it like this successfully before.

Another way is for the seller to do a private listing just for you for, say, .99p. When you buy it you will then be a fully paid up customer with all the relevant contact details.

[tony wright]

Fantastic little puzzle Letter went off today with all the details and seller is aware it’s on its way, so all sorted now. Thanks again everyone.

[elanfan]

Did utry a t find a person search to get his landline no?