Am I being picky?
Author
Discussion

LordGrover

Original Poster:

33,912 posts

229 months

Friday 27th January 2023
quotequote all
Just taken delivery of a beautiful new watch that I've wanted for a while.

Smitten is an understatement, but on a not-so-close inspection, the bracelet/buckle is gappy...





Should I request replacement, or is this to be expected/acceptable?

Alex_225

7,017 posts

218 months

Friday 27th January 2023
quotequote all
Not necessarily picky if it's out of the ordinary for this kind of watch. Are you able to find out if others of the same design are the same? May just be inherent of that model.

Also doesn't look that bad to me but then I didn't pay for it or know how much it cost haha My quality expectations would different dependent on how much I was paying. smile

RicksAlfas

14,114 posts

261 months

Friday 27th January 2023
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I can't see what you're looking at, so I'm going to say you are being picky.
biggrin

Enjoy the watch!

thebraketester

15,138 posts

155 months

Friday 27th January 2023
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Good job you have not noticed the misaligned screw heads…..

andy tims

5,594 posts

263 months

Friday 27th January 2023
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If the clasp is nice & secure I'd not worry.

It's not like you'll be looking at the clasp very often.

gregs656

11,823 posts

198 months

Friday 27th January 2023
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I don't think you're being picky. That doesn't look right and would annoy me every time. A cursory google finds plenty examples without that big gap on the one side.

I am a big Santos fan by the way, those no tool bracelets are absolute brilliant.

EX51GE R

1,599 posts

227 months

Friday 27th January 2023
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Just put mine on, it's the same, doesn't bother me in the slightest.

thebraketester

15,138 posts

155 months

Friday 27th January 2023
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If you look online it's the same on their fancy AR visuals.

Louis Balfour

28,176 posts

239 months

Friday 27th January 2023
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LordGrover said:
Just taken delivery of a beautiful new watch that I've wanted for a while.

Smitten is an understatement, but on a not-so-close inspection, the bracelet/buckle is gappy...





Should I request replacement, or is this to be expected/acceptable?
Hi Grover

Cartier is essentially a high end jewellery house. If it is new, it should be better than that.



LordGrover

Original Poster:

33,912 posts

229 months

Monday 30th January 2023
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Popped into nearest WoS (Goldsmiths), not a Cartier specialist. They' said they'd take it in and return it for inspection/repair/replacement, but we all know that'll take weeks, maybe to-ing & fro-ing, definitely hassle.

The better part of valour is discretion; life's too short. smile
I've decided to live with it.

Absolutely love the watch... far and away the most beautiful and comfortable watch I've ever owned, or likely to own.
Almost dreading the first scratch, but I accept it'll come, and many more I'm sure.




phillpot

17,392 posts

200 months

Monday 30th January 2023
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Lets see the front of it smile

BrokenSkunk

4,905 posts

267 months

Monday 30th January 2023
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Looking at the size of that gap I think you can rule out slop due to manufacturing tolerances.
I think you can also rule out wear and tear.

From your photos it looks very much like it is designed to be like that, neither the seller, nor the manufacturer will be able to magically make the gap smaller.

I think you made a wise choice not to send it back to "see what they can do." I strongly suspect the only viable options are, live with it, or reject it.


Unless there's some kind of clever hidden micro-adjustment that can't be seen because it's clever. And hidden.

Louis Balfour

28,176 posts

239 months

Monday 30th January 2023
quotequote all
BrokenSkunk said:
Looking at the size of that gap I think you can rule out slop due to manufacturing tolerances.
I think you can also rule out wear and tear.

From your photos it looks very much like it is designed to be like that, neither the seller, nor the manufacturer will be able to magically make the gap smaller.

I think you made a wise choice not to send it back to "see what they can do." I strongly suspect the only viable options are, live with it, or reject it.


Unless there's some kind of clever hidden micro-adjustment that can't be seen because it's clever. And hidden.
If it is a new watch, I may be tempted to go to a Cartier dealer (or better still Cartier themselves on Bond Street) and compare with another watch. Again, if it is a new watch, Cartier might be able to take the situation in hand immediately.

If it were me, I would always regret not having it sorted, if indeed it is a manufacturing fault. If you are going to send it back, I'd be tempted to run it for a few months to see how the timekeeping is. Then get them to regulate it too if needed.

I have been in your position and, in the long run, have always been pleased that I got things done correctly.




gregs656

11,823 posts

198 months

Monday 30th January 2023
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I googled it the other day and they are not all the same. Some of them have a more pronounced gap than others. Various Reddit threads of people asking etc


LordGrover

Original Poster:

33,912 posts

229 months

Tuesday 31st January 2023
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phillpot said:
Lets see the front of it smile


So much better in the metal than I was expecting. Oozes style and quality.

shambolic

2,146 posts

184 months

Tuesday 31st January 2023
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Why aren’t the screws all lined up. That would mess with my OCD. I even line up screws in carpet rods and sockets.

LordGrover

Original Poster:

33,912 posts

229 months

Tuesday 31st January 2023
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Because they're tightened to a specific torque, not to please our OCD tendencies?

shambolic

2,146 posts

184 months

Tuesday 31st January 2023
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Well that’s just pants

Richard-390a0

2,976 posts

108 months

Tuesday 31st January 2023
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LordGrover said:
Oozes style and quality.
Apart from the gap between the bracelet links you've mentioned. biggrin

Just teasing as that would annoy me as well.

Louis Balfour

28,176 posts

239 months

Tuesday 31st January 2023
quotequote all
LordGrover said:


So much better in the metal than I was expecting. Oozes style and quality.
I tried one on a couple of years ago and liked it.

The larger model with date was a bit too lumpy.