Ebay Help

[wpa1975]

Looking for a little advice, sold a pair of bike tyres on ebay, £25 plus post £7.95, I do not accept returns and my listings state no returns

Sent them out all ok and heard nothing until last night when he said they were not what he really wanted and he has sent them back.

Where do I stand, he has not emailed until now and they were listed correctly, do I just post them back to him saying no returns or am I ok to refund and keep the postage costs.

Or do I report to ebay, guess no matter what I am on a hiding to nothing.

[Big Stevie]

I guess you could keep them and ignore the buyer, whilst keeping the money, after all you have met your end of the bargain. Or refuse delivery, or refund him less postage. But i'm sure if they paid via Paypal then Paypal will automatically take the money back from your account and refund them.

It could also be a scam, maybe he has returned a package filled with bubblewrap and he then raises a dispute with Paypal and gets his refund, whilst keeping the tyres?

[wpa1975]

Thank you, this is his email.

[PhilboSE]

Very little of that looks genuine. I wouldn’t be doing anything until you had them in your hands.

I suspect you’ll get nothing (or not what you sent out) returned then the buyer will lodge a return claim with eBay, provide proof of postage, eBay will refund him the money and you’ll have no product and no money and you’ll get blanked by eBay.

Sadly, these tactics are well known and very common on eBay; for private sellers it really only works on a cash on collection basis.

[Jim the Sunderer]

wpa1975 said:

Thank you, this is his email.

[wpa1975]

Is it worth reporting him to ebay at this stage

[QJumper]

In my experience the best way to handle this is to phone ebay and explain the situation.

I had a similar situation with a buyer who wanted to return an old iPad, because he thought it was too slow. A quick call to ebay and they told me it was ok tell him I wasn't going to take it back.

For the most part Ebay tend to favour the buyer. However, if you have a good record as a seller then they can be a bit more understanding. The key is to get yourself in pole position by getting your complaint in first.

[wpa1975]

Interesting that today they arrived back, however from speaking to ebay they tell me I don't really have to do anything as he did not ask or agree to return them plus they are not faulty.

So what to do next

[dundarach]

Issue refund, sit back relax in the knowledge you're not a tt and you've made someone very happy!

[Jamescrs]

The issue is that although eBay are supporting you, if he has paid with PayPal then Paypal will make a claim on his behalf and they will take the money back regardless of your policy and they have also been known to add on an admin fee which is usually £25 which eBay will in turn take from you through the managed payments system.

As a regular seller on eBay myself I would suggest, on the assumption you have received back what you sent in the same condition you refund the buyer and relist the tyres, you could try standing on and see where it all ends up but be prepared for PayPal to get involved next.

[Driver101]

dundarach said:

Issue refund, sit back relax in the knowledge you're not a tt and you've made someone very happy!

I'd agree with this. The buyer might not be the most clued up person. He's bought the wrong thing, but he's returned it without hassle.

He didn't try and scam you and I think the right thing to do would be to give a refund. It's only a small value item and trying to dodge giving him his money back would be wrong.

[Mike_k]

Wait to receive the missing item he forgot to post - its likely he only wanted the part he forgot to send back

my lad orderd a Graphics card from amazon a couple weeks ago £300 and the box turned up with a tube of clear silicone was in there Ba***ds got straight onto customer servies to tell them what has happend still waiting for the refund

[Belle427]

If all is well and the tubes are not his old ones I’d just issue the refund.

[Wacky Racer]

This has scam written all over it to me,

Your listing clearly mentioned no returns

Wait until you get everything back before deciding what to do.

[wpa1975]

Thank you all for your help / advice, if and when I get the tubes back I will refund the item value but not any of the postage costs.

He spent £9.95 to send them back, no way on this earth am I covering that

[Spare tyre]

Sometimes you just get shafted and mentally it’s easier to accept it, that said I’m like a angry jack Russel who thinks he’s seen a cat with stuff like this


Years ago I had a fella trying a similar scam, I told him my friend/ brother/ uncle whatever lived round the corner in xyz road, can they pop round and collect it.

Never heard from them again


Gumtree for me shifting my old junk from now on

[2 sMoKiN bArReLs]

Wacky Racer said:

This has scam written all over it to me,

Your listing clearly mentioned no returns

Wait until you get everything back before deciding what to do.

If it's an auction you can say no returns.

If it's buy it now your no returns clause is trumped by the law.

[CoolHands]

I would add him to my blocked users list and ignore

[2 sMoKiN bArReLs]

As said, issue the refund when the kit arrives in full (both parcels!). I'd issue the refund less the postage & see what unfolds (if the parcels arrive).

[wildoliver]

It's a scam. Let him do the job properly and start a return. Do not refund him under any circumstances unless he does.