UPS - lost the plot

[LotusMartin]

Anyone else fed up with the ridiculous service UPS offer these days? I’m currently waiting for a parcel from them, had delivery notifications for Wednesday, Thursday and now again Friday - with little to no tracking information - just ‘we’re delivering today between 9:45 and 12:45’ then when that doesn’t materialise a Delay flag?

Also - every time i have a UPS delivery i’m spammed with phishing emails asking me to pay ‘import duty’ - clearly a scam as it’s IPS and the email is a student address - but suspicious that i get these just after a UPS delivery notification?

The likes of DPD are putting the old-school delivery companies to shame…

[littleredrooster]

Never had a problem with the occasional UPS delivery around here. Hermes/Evri however...

I suspect it's down to the management at the local branch and the calibre of drivers they employ as to whether any particular company is good or bad (or absolutely dire).

[MattsCar]

EmailAddress said:

Upvote for DPD.

They make every other service look like an absolute stshow.

Agreed.

Plus, as a business, there is great satisfaction in replying to a customer that says "I been in all day mate, they haven't delivered, i want a refund NOW", with a picture of their door.

[wildoliver]

How DPD do it so well when FedEx, UPS, Yodel get it so wrong I don't know. In fairness Yodel are probably on a par with Hermes and RM/Parcel Force in that it seems to be disorganisation rather than the determined intention to not deliver that FedEx and UPS display.

I swear if DPD were in the middle of a warzone they would still deliver on time.

[SS2.]

We ditched UPS a while ago after a multitude of cock-ups.

Their systems are atrocious, you can never get to speak to anyone, they have no idea how to handle a shipment either to or from an address outside of the UK, and when things do go wrong, it seems to take them weeks to get it sorted.

The straw which finally broke the camel's back was when they mis-delivered a parcel to an Amazon returns hub some 5 miles from the actual delivery address and then washed their hands of it. The parcel contained ~£4k's worth of goods - Amazon wouldn't release it to us (even though they knew it was ours), UPS went dark on us and we had to wait for over a month to get the shipment back.

Our local UPS driver can't be faulted, but even he recognises they've gone downhill and that customers are switching to other couriers in their droves.

[105.4]

MattsCar said:

EmailAddress said:

Upvote for DPD.

They make every other service look like an absolute stshow.

Agreed.

Plus, as a business, there is great satisfaction in replying to a customer that says "I been in all day mate, they haven't delivered, i want a refund NOW", with a picture of their door.

Whereas the last time I used DPS to deliver me a set of P-Zeros for the XJ, they didn’t bother to ring the bell or open the gate, they just launched all four tyres over my 7ft high gates, narrowly missing one of the cars parked in the driveway.

Meanwhile our local Hermes / Evri lady, Post Office lady and FedEx guy are all excellent.

[LotusMartin]

DPD have always been great here in deepest darkest Devon. MyHerpies were also excellent until our local delivery driver quit, now they’rea but random. Yodel are laughable. They just dump parcels roughly in the right postcode and expect them to find their own way.

[Green1man]

I think with all of these the service you receive depends a great deal on your local agent/driver. And because they change regularly you get fluctuating fortunes. Having said that DPDs systems seem about the best with pretty accurate tracking info so you have a pretty good idea where your driver is and how long they will be.

A couple of years ago out Hermes driver was great and at the time they were cheapest and we had loads of deliveries with no issues. UPS we always had a nightmare with, for some reason they didn’t seem to be able to find our property and always took 3-4 days longer than promised, luckily we only had a handful of their deliveries by each one had issues.

Now our Evri driver is hopeless, packages are thrown over a gate with no card saying they have been delivered, we don’t use this gate much so these can easily be missed for a day or two.🤬

[Catastrophic Poo]

Always had good things to say about them.

Royal Mail on the other hand…

[MattsCar]

105.4 said:

Whereas the last time I used DPS to deliver me a set of P-Zeros for the XJ, they didn’t bother to ring the bell or open the gate, they just launched all four tyres over my 7ft high gates, narrowly missing one of the cars parked in the driveway.

Meanwhile our local Hermes / Evri lady, Post Office lady and FedEx guy are all excellent.

That is an isolated incident and a view on the other services on a local level, not national.

Not to sound...billy big bks...but having sent tens of thousands of parcels all across the country, with a miniscule amount of issues....I will stand by DPD over any other service. I can't remember the last time DPD have been to blame for an issue.

[Gareth79]

UPS used to be easily the very best courier, although you had to pay a little extra, Parceline were easily the cheapest but worst, then they were bought by DPD who seem to have figured it all out.

[shopper150]

Gareth79 said:

UPS used to be easily the very best courier, although you had to pay a little extra, Parceline were easily the cheapest but worst, then they were bought by DPD who seem to have figured it all out.

This exactly. Previously, UPS were THE best.
DPD have done am amazing job and are consistently good.
However, if I were sending a package outside Europe, I would probably try and use UPS as they have their own worldwide network, whereas DPD only really have Europe as far as I know.