Ferry company complaint - getting money back
Discussion
Sorry a bit of a moan
booked a ferry December 2019 payed on credit card
2020 COVID hit and the ferry was cancelled
Ferry company gave out credit
2021 - COVID still causing problems
2022 - had child
2023 when to book ferry on credit sorry that ran out last year
Should I have not been notified that the credit was going to run out - don't seem to have had any emails or letters letting me know this?
Spoke to Credit card and under a section 75 they only have some many days to get the money back
Is there anything else I can do to try get money back?
booked a ferry December 2019 payed on credit card
2020 COVID hit and the ferry was cancelled
Ferry company gave out credit
2021 - COVID still causing problems
2022 - had child
2023 when to book ferry on credit sorry that ran out last year
Should I have not been notified that the credit was going to run out - don't seem to have had any emails or letters letting me know this?
Spoke to Credit card and under a section 75 they only have some many days to get the money back
Is there anything else I can do to try get money back?
crossie said:
booked a ferry December 2019 payed on credit card
2020 COVID hit and the ferry was cancelled
Ferry company gave out credit
2021 - COVID still causing problems
2022 - had child
2023 when to book ferry on credit sorry that ran out last year
In what format were you issued credit?2020 COVID hit and the ferry was cancelled
Ferry company gave out credit
2021 - COVID still causing problems
2022 - had child
2023 when to book ferry on credit sorry that ran out last year
Was there an expiry date on the credit medium you were issued with in 2020?
Wasn't there a news story last week where a woman successfully claimed against British Airways, via the courts, due to them only offering her a credit due to her flight cancelled due to Covid rather than £, she successfully claimed and was awarded interest as well. https://www.bbc.co.uk/news/uk-england-birmingham-6...
I'd write to the ferry company threatening to make a claim under the same Law and refer them to the recent BA case
I'd write to the ferry company threatening to make a claim under the same Law and refer them to the recent BA case
66HFM said:
Wasn't there a news story last week where a woman successfully claimed against British Airways, via the courts, due to them only offering her a credit due to her flight cancelled due to Covid rather than £, she successfully claimed and was awarded interest as well. https://www.bbc.co.uk/news/uk-england-birmingham-6...
I'd write to the ferry company threatening to make a claim under the same Law and refer them to the recent BA case
Totally different circumstances. In the BA case she could not use the credit because Japan was still shut-down. The OP has not used his credit from personal choice.I'd write to the ferry company threatening to make a claim under the same Law and refer them to the recent BA case
Hello,
> Spoke to Credit card and under a section 75 they only have some many days to get the money back
This doesn't make sense. There is no time limit for a Section 75 claim.
I assume you paid with a credit card and not a debit card?
If you paid on credit card, make a Section 75 claim on the grounds that the ferry company are in breach of contract because they failed to honour their credit to you.
Make sure you say the words "breach of contract" - this is important as a Section 75 claim is only applicable in cases of a breach of contract.
Good luck!
/Al
> Spoke to Credit card and under a section 75 they only have some many days to get the money back
This doesn't make sense. There is no time limit for a Section 75 claim.
I assume you paid with a credit card and not a debit card?
If you paid on credit card, make a Section 75 claim on the grounds that the ferry company are in breach of contract because they failed to honour their credit to you.
Make sure you say the words "breach of contract" - this is important as a Section 75 claim is only applicable in cases of a breach of contract.
Good luck!
/Al
I was told from my credit card / bank that it had to be done within 180 days
but just googled it and found this:
Can a Section 75 be refused?
Some banks are rejecting section 75 claims based on the Credit Card chargeback rules which stipulate a timescale of 45 to 180 days to make a claim, when in fact there is no such time limit to make a claim under section 75. Some unscrupulous banks may try to deceive you simply because they don't want to pay out.
but just googled it and found this:
Can a Section 75 be refused?
Some banks are rejecting section 75 claims based on the Credit Card chargeback rules which stipulate a timescale of 45 to 180 days to make a claim, when in fact there is no such time limit to make a claim under section 75. Some unscrupulous banks may try to deceive you simply because they don't want to pay out.
Which company?
After a cancellation due to covid I have had a credit of over £500 running for a couple of years and an email confirming it's indefinite. The irritation is that you have to keep rebooking-cancelling-rebooking rather than them just retaining a credit balance on file. There are no charges for rebooking but it can be a ballache putting together a package that balances the credit on file. If the new booking is less than the credit then the difference is lost so I invariably end up adding to the balance by a few quid every time. I'll probably spend it this year as it's been so long since I paid that it feels like free money.
The other thing is what type of ticket did you purchase? Mine was a flexi.
After a cancellation due to covid I have had a credit of over £500 running for a couple of years and an email confirming it's indefinite. The irritation is that you have to keep rebooking-cancelling-rebooking rather than them just retaining a credit balance on file. There are no charges for rebooking but it can be a ballache putting together a package that balances the credit on file. If the new booking is less than the credit then the difference is lost so I invariably end up adding to the balance by a few quid every time. I'll probably spend it this year as it's been so long since I paid that it feels like free money.
The other thing is what type of ticket did you purchase? Mine was a flexi.
Jeremy-75qq8 said:
A credit is a credit. There is no reason other than greed for it to expire.
there is when accounting rules come into play. Lets say you're a shop who's been in existance for 100 years. every year you give out £1mm in credit for returns or whatever, 90% of which is used within the first year, 5% is used within 5 years, and 5% is never used. If the credit never expires, you'd have to be holding back £5mm to cover against the liability of the 5% unused. now most reasonable places have an expiry and an unofficial policy to unexpire on request - so the 6 year old voucher is technically worthless (and not a liability) but they keep the odd customer who finds that voucher under their pillow happy. Ferry company should be acting like that even if the voucher expired, especially as the crossing was cancelled.
Under uk law you can get money back for a cancelled ferry, if you didn't "accept" the refund then just persue that
Gassing Station | Speed, Plod & the Law | Top of Page | What's New | My Stuff