Hyperjar Compliance Email
Discussion
I've had the following email from 'Compliance Team' at Hyperjar:
"We are writing to you about your HyperJar account. As we operate in a regulated industry, we occasionally need to carry out random verification checks on customers’ accounts.
Your account has been flagged in our system as one to review. For us to go ahead with our checks, we are kindly asking you to submit the following:
Proof of the source of funds (such as a pay slip, a bank receipt, or statement) for the following payments:
-Payment of £15 received on 31/03/2023
-Payment of £15 received on 11/03/2023
-Payment of £15 received on 20/02/2023
The purpose of the above payments
A picture of you holding proof of ID (such as your passport or driving licence)
A clear and full picture of your identification document Please send these documents in reply to this email.
While we wait for this information, your account will be temporarily suspended, which means that you cannot transfer any money out or use your card. from Hyperjar:"
My first thought was SCAM, but I've contacted Hyperjar via the App and apparently it is legit.
Some of the requests are IMO a bit odd - why do they need a photo of me holding ID for example? The transfers in were made from my bank, so it should be easy for them to check this without me providing statements?
The 'purpose of the above payments' - why do they need to know that, its only £45 so not likely to be large scale money laundering and even if it was I can make up any reason for the payments, so what does this question actually achieve?
The fact they have immediatley suspended the account has also irked me - what if I was on holiday and needed the card!
Am I over reacting here, or does anyone else find this request a bit OTT?
"We are writing to you about your HyperJar account. As we operate in a regulated industry, we occasionally need to carry out random verification checks on customers’ accounts.
Your account has been flagged in our system as one to review. For us to go ahead with our checks, we are kindly asking you to submit the following:
Proof of the source of funds (such as a pay slip, a bank receipt, or statement) for the following payments:
-Payment of £15 received on 31/03/2023
-Payment of £15 received on 11/03/2023
-Payment of £15 received on 20/02/2023
The purpose of the above payments
A picture of you holding proof of ID (such as your passport or driving licence)
A clear and full picture of your identification document Please send these documents in reply to this email.
While we wait for this information, your account will be temporarily suspended, which means that you cannot transfer any money out or use your card. from Hyperjar:"
My first thought was SCAM, but I've contacted Hyperjar via the App and apparently it is legit.
Some of the requests are IMO a bit odd - why do they need a photo of me holding ID for example? The transfers in were made from my bank, so it should be easy for them to check this without me providing statements?
The 'purpose of the above payments' - why do they need to know that, its only £45 so not likely to be large scale money laundering and even if it was I can make up any reason for the payments, so what does this question actually achieve?
The fact they have immediatley suspended the account has also irked me - what if I was on holiday and needed the card!
Am I over reacting here, or does anyone else find this request a bit OTT?
pork911 said:
AC43 said:
river_rat said:
-Payment of £15 received on 31/03/2023
-Payment of £15 received on 11/03/2023
-Payment of £15 received on 20/02/2023
Common pattern of money laundering; lots of repeat small transactions going from A to B. -Payment of £15 received on 11/03/2023
-Payment of £15 received on 20/02/2023
The system is just detecting a pattern.
AC43 said:
pork911 said:
AC43 said:
river_rat said:
-Payment of £15 received on 31/03/2023
-Payment of £15 received on 11/03/2023
-Payment of £15 received on 20/02/2023
Common pattern of money laundering; lots of repeat small transactions going from A to B. -Payment of £15 received on 11/03/2023
-Payment of £15 received on 20/02/2023
The system is just detecting a pattern.
compliance team must be mad busy
FredAstaire said:
Should add - we signed up for hyperjar recently so we can give our kids pocket money.
During sign up we had to take photos of our id and a short video of ourselves from different angles.
You could just give your kids actual pocket money. Used to work well. Probably too simple though During sign up we had to take photos of our id and a short video of ourselves from different angles.
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