DVLA - CIO Department letter
Discussion
Hello all, i bought a used car privately about 5 weeks ago, did the V5 online owner transfer online which was all fine, and then waited and waited for a new V5 to come through. From my experience, V5's are issued within days if done online. Purchase was all legit from the sellers name and house (name and address as per their V5, bank transfer so a paper trail etc). HPI done too prior to this and all fine, vin numbers match etc.
Anyway, about a week ago, I decided to get in touch with DVLA to find out what the delay was as the V5 issue date online on the tax checker thing still showed a very old date. The lady at DVLA said that apparently they required more info from me, and that a letter from them was due to be sent to me within a few days asking for more info. She couldn't tell me what it was or why.
Roll on a few more days, and a letter arrives from DVLA, specifically their CIO department asking for photos of the car front and back showing number plates, photo of the vin number sticker, photo of the stamped vin, and photo of the windscreen vin. All looked legit, so took all these photos and emailed them across to the CIO department with reference numbers from the letter etc (definitely a DVLA email address - cio.vehicles@dvla.gov.uk).
That was now about 4 or 5 days ago. This has got me majorly thinking, why on earth are they asking for this? I've bought and sold a few cars over the years, and never have received anything like this. According to a Google search tonight, CIO stands for criminal investigation officer. Now, what the hell is going on? I haven't received a reply yet, and now anxiously waiting.
Has anyone had any similar experience of this at all? A colleague at work mentioned something about possible cloning or similar. However I won't know until I get a reply which at this rate, could take absolutely ages.
Any thoughts/suggestions/advice on this would be much appreciated.
Anyway, about a week ago, I decided to get in touch with DVLA to find out what the delay was as the V5 issue date online on the tax checker thing still showed a very old date. The lady at DVLA said that apparently they required more info from me, and that a letter from them was due to be sent to me within a few days asking for more info. She couldn't tell me what it was or why.
Roll on a few more days, and a letter arrives from DVLA, specifically their CIO department asking for photos of the car front and back showing number plates, photo of the vin number sticker, photo of the stamped vin, and photo of the windscreen vin. All looked legit, so took all these photos and emailed them across to the CIO department with reference numbers from the letter etc (definitely a DVLA email address - cio.vehicles@dvla.gov.uk).
That was now about 4 or 5 days ago. This has got me majorly thinking, why on earth are they asking for this? I've bought and sold a few cars over the years, and never have received anything like this. According to a Google search tonight, CIO stands for criminal investigation officer. Now, what the hell is going on? I haven't received a reply yet, and now anxiously waiting.
Has anyone had any similar experience of this at all? A colleague at work mentioned something about possible cloning or similar. However I won't know until I get a reply which at this rate, could take absolutely ages.
Any thoughts/suggestions/advice on this would be much appreciated.
DVLA will have suspicion that there is another vehicle with the same details as yours. So by asking for the photo’s are trying to work out which one is the correct vehicle.
Someone has used the codes from a previous version of the V5c to create a record for another car. Yours may be the genuine one or the copy.
Someone has used the codes from a previous version of the V5c to create a record for another car. Yours may be the genuine one or the copy.
I’ve had this recently too, bought an unrecorded car from Copart without a logbook. Applied for V5 beginning of November 23 and received same letter from cio asking for all the same information and photos. It said once received the evidence, I would receive logbook within 10 weeks from receipt. It’s over 8 now from when I sent information and no sign of anything. Keep checking online when V5 was issued and it’s still showing aug 23. Grrrr. Car is parked up and completely useless
Hi. bought a kawasaki z900a4 from a large dealer in liverpool last feb.23. I signed the old style v5 they sent it off I also had a HPI cert. off them..
But no V5 as yet.
sent all info asked for (more than onces) for what ever the DVLA reasons were for. but still nothing.
its now been since 4/1/24 since i again sent them photos of the bike /vin numbers again and nothing.
But no V5 as yet.
sent all info asked for (more than onces) for what ever the DVLA reasons were for. but still nothing.
its now been since 4/1/24 since i again sent them photos of the bike /vin numbers again and nothing.
steve-ydw02 said:
Hi. bought a kawasaki z900a4 from a large dealer in liverpool last feb.23. I signed the old style v5 they sent it off I also had a HPI cert. off them..
But no V5 as yet.
sent all info asked for (more than onces) for what ever the DVLA reasons were for. but still nothing.
its now been since 4/1/24 since i again sent them photos of the bike /vin numbers again and nothing.
Check when the V5 was last issued here.But no V5 as yet.
sent all info asked for (more than onces) for what ever the DVLA reasons were for. but still nothing.
its now been since 4/1/24 since i again sent them photos of the bike /vin numbers again and nothing.
https://vehicleenquiry.service.gov.uk/?locale=en
ads_4116 said:
Hello all, i bought a used car privately about 5 weeks ago, did the V5 online owner transfer online which was all fine, and then waited and waited for a new V5 to come through. From my experience, V5's are issued within days if done online. Purchase was all legit from the sellers name and house (name and address as per their V5, bank transfer so a paper trail etc). HPI done too prior to this and all fine, vin numbers match etc.
Anyway, about a week ago, I decided to get in touch with DVLA to find out what the delay was as the V5 issue date online on the tax checker thing still showed a very old date. The lady at DVLA said that apparently they required more info from me, and that a letter from them was due to be sent to me within a few days asking for more info. She couldn't tell me what it was or why.
Roll on a few more days, and a letter arrives from DVLA, specifically their CIO department asking for photos of the car front and back showing number plates, photo of the vin number sticker, photo of the stamped vin, and photo of the windscreen vin. All looked legit, so took all these photos and emailed them across to the CIO department with reference numbers from the letter etc (definitely a DVLA email address - cio.vehicles@dvla.gov.uk).
That was now about 4 or 5 days ago. This has got me majorly thinking, why on earth are they asking for this? I've bought and sold a few cars over the years, and never have received anything like this. According to a Google search tonight, CIO stands for criminal investigation officer. Now, what the hell is going on? I haven't received a reply yet, and now anxiously waiting.
Has anyone had any similar experience of this at all? A colleague at work mentioned something about possible cloning or similar. However I won't know until I get a reply which at this rate, could take absolutely ages.
Any thoughts/suggestions/advice on this would be much appreciated.
Hi there Anyway, about a week ago, I decided to get in touch with DVLA to find out what the delay was as the V5 issue date online on the tax checker thing still showed a very old date. The lady at DVLA said that apparently they required more info from me, and that a letter from them was due to be sent to me within a few days asking for more info. She couldn't tell me what it was or why.
Roll on a few more days, and a letter arrives from DVLA, specifically their CIO department asking for photos of the car front and back showing number plates, photo of the vin number sticker, photo of the stamped vin, and photo of the windscreen vin. All looked legit, so took all these photos and emailed them across to the CIO department with reference numbers from the letter etc (definitely a DVLA email address - cio.vehicles@dvla.gov.uk).
That was now about 4 or 5 days ago. This has got me majorly thinking, why on earth are they asking for this? I've bought and sold a few cars over the years, and never have received anything like this. According to a Google search tonight, CIO stands for criminal investigation officer. Now, what the hell is going on? I haven't received a reply yet, and now anxiously waiting.
Has anyone had any similar experience of this at all? A colleague at work mentioned something about possible cloning or similar. However I won't know until I get a reply which at this rate, could take absolutely ages.
Any thoughts/suggestions/advice on this would be much appreciated.
Have you got your v5 and how long will it take to arrive please let me know if possible because I am waiting for v5 for 2 months
Gassing Station | General Gassing | Top of Page | What's New | My Stuff