Rights after buying used car

[Pcanimal]

Hi, I've bought a used car from a large dealership. Within 24hours tge aircon has failed. This is all covered by Warrenty. The diagnosis shows the condenser is broken and shows signs of leaking.
The dealer accepts responsibility and it should have been picked up in the inspection.

However they won't fit a genuine part saying they still only fit an oem condensers. I'm not happy with this.

Has anyone got any advice on this please? There is nothing written in the Warrenty about non genuine parts.

[Raccaccoonie]

if you bought it from Arnie Park then return for a full refund, just from experience I've seen.

[Heathwood]

This won’t have anything to do with the warranty I wouldn’t have thought as the dealership are accepting that it was like that prior to the sale. And isn’t OEM the same as original equipment / parts?

[Rough101]

Unless it’s still under manufacturers warranty I wouldn’t care.

I’d wager the OE one is on long back order and it’s only a condenser, basically a radiator.

[Pcanimal]

The car is 4 years old

[samoht]

Look at it this way: if they had noticed that the A/C was broken before they sold the car, they would have fitted an 'OEM' condenser, recharged the system, and sold it to you. And you would neither know nor care, you'd be happy with your car.

I don't think an 'aftermarket' condenser is that much more likely to fail than any other part of the car, and if it fails within a few months then you can still take it back to them.

Basically I don't think it's a significant issue on a used car, I'd accept the repair as proposed and not worry.


As a possible alternative option, you could ask them to give you some money back in lieu of a repair, and then you could try and find a garage which would source and fit an official manufacturer original replacement part. You might end up slightly out of pocket, but if it bothers you that much then you might be happier with that peace of mind.

[davek_964]

I'm a bit lost on why you would object to an OEM part - unless you don't actually understand what that is.

[Macron]

Do you mean they'll fit, say, Bosch, when they are the original equipment manufacturer, as opposed to one marked, say, BMW, but made by Bosch?

Got to be honest, on a 4 year old car, if it had been picked up in the inspection and changed before you'd bought it, there would be little way you'd know who had made it. If the AC works when you turn it on, and they warrant the part I'd take it myself.

[lornemalvo]

I'd ask what brand the replacement is, and would probably accept it. It's not as if the original part lasted 15 years

[J1990]

I'm assuming there's confusion here about OEM vs 'genuine'?

Others can feel free to correct me if I'm wrong but my understanding is that OEM is the same part being built and supplied by the same manufacturer, hense Original Equipment Manufacturer... 'Genuine' just means that it'll have the Toyota/Hyunda/BMW etc stamp on the piece? Still built in the same factory, by the same company, with the same spec and materials.

Materially there's no difference except that you're likely to get the part quicker...

[PistonTim]

Are you sure you understand what OEM means?

Car manufacturers dont make their own HVAC (or anything much frankly), a car is just a collection of parts made by other companies i.e. the actual OEM.

[blue_haddock]

In some cases i'd prefer an aftermarket condensor to be fitted as the OE ones are terrible.

Some nissans like the qashqai have issues with the condensors rotting out prematurely so an aftermarket one would be an upgrade and more likely to last longer.

[Rushjob]

Pcanimal said:

Hi, I've bought a used car from a large dealership. Within 24hours tge aircon has failed. This is all covered by Warrenty. The diagnosis shows the condenser is broken and shows signs of leaking.
The dealer accepts responsibility and it should have been picked up in the inspection.

However they won't fit a genuine part saying they still only fit an oem condensers. I'm not happy with this.

Has anyone got any advice on this please? There is nothing written in the Warrenty about non genuine parts.

So you're not happy that the nice dealer will repair the fault under warranty and replace the broken part by a part that is made of the same materials and to the same specifications by the manufacturer who puts a car makers " genuine parts " logo on some of the parts that come off the same production line as those horrible OEM parts.

That sound about right??

Poor dealer..... I feel sorry for them

[davek_964]

I wonder if the OP (who I suspect won't be back) - thinks the dealer is offering a condensor made by a company called OEM.........

[Rushjob]

davek_964 said:

I wonder if the OP (who I suspect won't be back) - thinks the dealer is offering a condensor made by a company called OEM.........

This.....

[ZX10R NIN]

Pcanimal said:

Hi, I've bought a used car from a large dealership. Within 24hours tge aircon has failed. This is all covered by Warrenty. The diagnosis shows the condenser is broken and shows signs of leaking.
The dealer accepts responsibility and it should have been picked up in the inspection.

However they won't fit a genuine part saying they still only fit an oem condensers. I'm not happy with this.

Has anyone got any advice on this please? There is nothing written in the Warrenty about non genuine parts.

I think you're confused about what OEM means.

[Pcanimal]

Sorry for the delay as a new member I was locked out for 24hrs.

Some interesting comments on here. I should have specified that the diagnostic team were asked to source the cheapest one.
I've spoken to them about the concerns and approach. They have now purchased a genuine part.

I've had good and very bad experiences with non genuine parts. Had I not heard the conversation I would be none the wiser. Yes it could have come with oem part and I wouldn't know.

[davek_964]

Pcanimal said:

Sorry for the delay as a new member I was locked out for 24hrs.

Some interesting comments on here. I should have specified that the diagnostic team were asked to source the cheapest one.
I've spoken to them about the concerns and approach. They have now purchased a genuine part.

I've had good and very bad experiences with non genuine parts. Had I not heard the conversation I would be none the wiser. Yes it could have come with oem part and I wouldn't know.

But an OEM part IS a genuine part. It just comes in an OEM box rather than the car manufacturer box and without the associated mark up.

[loskie]

"diagnostic team"

[smn159]

If the original only lasted 4 years I'd probably want the 'OEM' replacement offered