Problem With Porsche Centre
Discussion
Chaps,
I purchased a Macan 3 weeks ago (paid in full 2 weeks ago). Just before delivery, the car went in for a MOT and apparently it flagged up the need for a software update. They tried to update it, but it failed. Porsche then advised them that there was a freeze on this update and as consequence, the car could not be delivered.
The dealer mentioned that PCGB was actively trying to get a resolution. I called PCGB yesterday and they were not aware of it, but said they would look into it and call me back – they did not…
At this point, I am loathed to have to unwind the deal and start looking for another car, so is there anything else I should be doing to expedite this? Could I reasonably request a loan car (keeping in mind the dealership is at the other end of the country)? Is anyone else aware of this problem?
Thanks in advance for your thought.
Rog
I purchased a Macan 3 weeks ago (paid in full 2 weeks ago). Just before delivery, the car went in for a MOT and apparently it flagged up the need for a software update. They tried to update it, but it failed. Porsche then advised them that there was a freeze on this update and as consequence, the car could not be delivered.
The dealer mentioned that PCGB was actively trying to get a resolution. I called PCGB yesterday and they were not aware of it, but said they would look into it and call me back – they did not…
At this point, I am loathed to have to unwind the deal and start looking for another car, so is there anything else I should be doing to expedite this? Could I reasonably request a loan car (keeping in mind the dealership is at the other end of the country)? Is anyone else aware of this problem?
Thanks in advance for your thought.
Rog
Most definitely, they should have offered you a loan car there and then if your new car, which you only collected a few weeks back is already off the road.
I once bought a new boxster which ended up having a nosey roof from new, the porsche dealership put me into a brand new porsche Panamera and on the second attempt to fix it a brand new Cayman. Not once did I have to ask for a loan car.
Is the car you bought new or used?
I once bought a new boxster which ended up having a nosey roof from new, the porsche dealership put me into a brand new porsche Panamera and on the second attempt to fix it a brand new Cayman. Not once did I have to ask for a loan car.
Is the car you bought new or used?
132 said:
Yes, the car is new to me, but 3 years old. I have not seen the car, as I bought it over the phone.
Many thanks
You only have a small window to reject the car, I would be asking for my money back if a like for like loan car isn’t offered straight away. Many thanks
Don’t delay, act quickly otherwise it will cost you and take the enjoyment out of the car.
I am not sure time is an issue here. The OPC has not delivered the car….if they’d delivered it and a few days later then I think that’s a different issue. They’ve simply failed to fulfil the contract in this case so wishing your rights to cancel with full refund. Maybe even compensation because they’ve had your money….
Sometimes there can be small delays when delivering a used car. It happened to me with my GT4...the final prep took longer than expected but as the car wasn't a daily driver, I was happy to wait a few extra days before collection. A bit of give and take can go a long way to nurturing a good customer/dealer relationship (they did a brake fluid change for me free of charge later).
However, if the Macan is your daily driver I guess this will be more of an inconvenience in your case Rog. In which case I am sure they could arrange for a decent loan car to be delivered to you to tide you over if you ask them...it just might not be a Macan.
However, if the Macan is your daily driver I guess this will be more of an inconvenience in your case Rog. In which case I am sure they could arrange for a decent loan car to be delivered to you to tide you over if you ask them...it just might not be a Macan.
rbh said:
Why would the MOT flag a software update, surely thats not an MOT item?
I agree, it makes no sense this was picked up during the MOT, but this is what I have been told: "Instrument cluster warranty campaign has failed - PCGB are aware of the issue and have put a stop on centres carrying them out" When I checked on Porsche's recall portal, nothing was outstanding. I am not suggesting they are being dishonest, it just does not make any sense to me.
Many thanks
132 said:
rbh said:
Why would the MOT flag a software update, surely thats not an MOT item?
I agree, it makes no sense this was picked up during the MOT, but this is what I have been told: "Instrument cluster warranty campaign has failed - PCGB are aware of the issue and have put a stop on centres carrying them out" When I checked on Porsche's recall portal, nothing was outstanding. I am not suggesting they are being dishonest, it just does not make any sense to me.
Many thanks
Just ask for your money back, the thought of handing money back to a customer will be so traumatic all the issues will magically disappear.
Anyway why would a MOT reveal the need for a software update, sounds like bulls
tting going on somewhere.
Reading some of the comments it sounds like the OPC broke it applying the update and now it wouldn't pass an MOT so Porsche said don't break any more as we don't know why it broke it!
Anyway why would a MOT reveal the need for a software update, sounds like bulls

Reading some of the comments it sounds like the OPC broke it applying the update and now it wouldn't pass an MOT so Porsche said don't break any more as we don't know why it broke it!
Edited by FMOB on Sunday 4th June 18:04
FMOB said:
Just ask for your money back, the thought of handing money back to a customer will be so traumatic all the issues will magically disappear.
Anyway why would a MOT reveal the need for a software update, sounds like bulls
tting going on somewhere.
Reading some of the comments it sounds like the OPC broke it applying the update and now it wouldn't pass an MOT so Porsche said don't break any more as we don't know why it broke it!
I did just that on Friday. They immediately said they would do away with waiting for a software update and would replace the entire cluster...Anyway why would a MOT reveal the need for a software update, sounds like bulls

Reading some of the comments it sounds like the OPC broke it applying the update and now it wouldn't pass an MOT so Porsche said don't break any more as we don't know why it broke it!
Edited by FMOB on Sunday 4th June 18:04
132 said:
FMOB said:
Just ask for your money back, the thought of handing money back to a customer will be so traumatic all the issues will magically disappear.
Anyway why would a MOT reveal the need for a software update, sounds like bulls
tting going on somewhere.
Reading some of the comments it sounds like the OPC broke it applying the update and now it wouldn't pass an MOT so Porsche said don't break any more as we don't know why it broke it!
I did just that on Friday. They immediately said they would do away with waiting for a software update and would replace the entire cluster...Anyway why would a MOT reveal the need for a software update, sounds like bulls

Reading some of the comments it sounds like the OPC broke it applying the update and now it wouldn't pass an MOT so Porsche said don't break any more as we don't know why it broke it!
Edited by FMOB on Sunday 4th June 18:04
GT4RS said:
132 said:
FMOB said:
Just ask for your money back, the thought of handing money back to a customer will be so traumatic all the issues will magically disappear.
Anyway why would a MOT reveal the need for a software update, sounds like bulls
tting going on somewhere.
Reading some of the comments it sounds like the OPC broke it applying the update and now it wouldn't pass an MOT so Porsche said don't break any more as we don't know why it broke it!
I did just that on Friday. They immediately said they would do away with waiting for a software update and would replace the entire cluster...Anyway why would a MOT reveal the need for a software update, sounds like bulls

Reading some of the comments it sounds like the OPC broke it applying the update and now it wouldn't pass an MOT so Porsche said don't break any more as we don't know why it broke it!
Edited by FMOB on Sunday 4th June 18:04
Cheaper to let the customer wait until you pulled their chain, shows how little they think treating a customer fairly matters.
132 said:
FMOB said:
Just ask for your money back, the thought of handing money back to a customer will be so traumatic all the issues will magically disappear.
Anyway why would a MOT reveal the need for a software update, sounds like bulls
tting going on somewhere.
Reading some of the comments it sounds like the OPC broke it applying the update and now it wouldn't pass an MOT so Porsche said don't break any more as we don't know why it broke it!
I did just that on Friday. They immediately said they would do away with waiting for a software update and would replace the entire cluster...Anyway why would a MOT reveal the need for a software update, sounds like bulls

Reading some of the comments it sounds like the OPC broke it applying the update and now it wouldn't pass an MOT so Porsche said don't break any more as we don't know why it broke it!
Edited by FMOB on Sunday 4th June 18:04
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