Parcel Was Handed to Resident

[Glassman]

Delivery driver oddities.

Yesterday I saw the Amazon delivery guy pull up with something I'd ordered the day before. He got out, in a flash got back, in and drove off. No knock, no tap-tap; nothing. I opened the front door and he was long gone, but the parcel was there, to one side of the doorstep.

My Amazon account was updated with 'Parcel was handed to resident'. No, it wasn't.

I thought they had to evidence the delivery with an image; clearly not in this instance. In fact, I'm now wondering what would have happened if I didn't see him pull up, and the parcel stayed there all day?

The delivery guy/gal is a different beast altogether these days: they park where they want; how they want and most seem to be in a hurry to get through the day. I've seen the convoys of them driving out from their depot and it's like they're off on a time trial. I get that it's a fast moving industry but it's a bit beyond my comprehension just how much they do in a day (which is obviously influencing this behaviour).

I once had a driver lever my (old, up-and-over) garage door open to force a parcel in. On his calling card, he'd written 'next to door'. It was dark and raining. I looked at all possibilities and came to the conclusion that it wasn't there. I raised the question with Amazon and they investigated, and it was only until I went into the garage for something two days later when I found the package.

The Hermes (Evri) guys can be okay if you have a regular guy that services your area. The (Brazilian) chap we have is actually very good and will 'hide' it in a very logical and safe place.

[mick987]

I got a deliverly from hermes and text message said it was handed over to occupant, since I am the only one who lives here thought I had better try and find it half an hour later find it in the green bin.

[Geffg]

Probably due to the amount of deliveries these drivers have to do in the day. It’s great when a computer says it’s possible but doesn’t take into account waiting at doors for people to answer or traffic etc.
just like most industries it’s all performance related and kpi’s otherwise it’s a disciplinary for you. These figures make everyone cut corners and do everything as quick as possible wether right or wrong just to hit these targets. Hence in my opinion why everything is so sh#te.

[s p a c e m a n]

Heard one of our regular drivers saying to someone on the phone that he loves delivering to us because the instructions are to just throw it behind the gate, I've never had a 5 star review from a delivery driver before.

[Alex_225]

Our usual Amazon driver does this, always marked as handed to resident. Sometimes the doorbell rings, sometimes you find it on the doorstep if you happen to look at the app.

I can only assume it's a speed thing as they're expected to get round each drop at silly speeds I'm sure.

My usual Hermes/Evri chap has to take a photo now with the door open or in your hand which is helpful.

[Sheepshanks]

Glassman said:

In fact, I'm now wondering what would have happened if I didn't see him pull up, and the parcel stayed there all day?

Well, it would either stay there all day or someone would nick it.

The young couple across the road from us often have stuff outside from whenever it's delivered until they get home at around 6PM. I used to take it in and leave a note if I saw it and it was raining but they'd wait days before collecting it and they're one of those weird couples who don't answer the door (been discussed on here before and many PHers are the same).

By chance I looked in our log-store the other day and there was a parcel the postman had left, apparently days ago, but no note or anything. Most odd - he's never done that before, perhaps it was a stand-in.

[Grumps.]

Glassman said:

Delivery driver oddities.

Yesterday I saw the Amazon delivery guy pull up with something I'd ordered the day before. He got out, in a flash got back, in and drove off. No knock, no tap-tap; nothing. I opened the front door and he was long gone, but the parcel was there, to one side of the doorstep.

My Amazon account was updated with 'Parcel was handed to resident'. No, it wasn't.

I thought they had to evidence the delivery with an image; clearly not in this instance. In fact, I'm now wondering what would have happened if I didn't see him pull up, and the parcel stayed there all day?

The delivery guy/gal is a different beast altogether these days: they park where they want; how they want and most seem to be in a hurry to get through the day. I've seen the convoys of them driving out from their depot and it's like they're off on a time trial. I get that it's a fast moving industry but it's a bit beyond my comprehension just how much they do in a day (which is obviously influencing this behaviour).

I once had a driver lever my (old, up-and-over) garage door open to force a parcel in. On his calling card, he'd written 'next to door'. It was dark and raining. I looked at all possibilities and came to the conclusion that it wasn't there. I raised the question with Amazon and they investigated, and it was only until I went into the garage for something two days later when I found the package.

The Hermes (Evri) guys can be okay if you have a regular guy that services your area. The (Brazilian) chap we have is actually very good and will 'hide' it in a very logical and safe place.

So what exactly are you complaining about?

[Penny Whistle]

Grumps. said:

So what exactly are you complaining about?

Username checks out.

[davek_964]

Grumps. said:

So what exactly are you complaining about?

Probably the fact that it's very difficult to complain about missing deliveries if the driver claims 'handed to resident' when it was actually left on the doorstep.

I have the same complaint. If they leave it on the doorstep, that's what the delivery statement should say

[Grumps.]

davek_964 said:

Grumps. said:

So what exactly are you complaining about?

Probably the fact that it's very difficult to complain about missing deliveries if the driver claims 'handed to resident' when it was actually left on the doorstep.

I have the same complaint. If they leave it on the doorstep, that's what the delivery statement should say

That’s a fair comment but in all honesty, Amazon are pretty good for sorting these kinds of issues out.

[Doofus]

I got an Amazon delivery yesterday that was "posted through the letterbox". Except it wasn't, and I was home all day.

Amazon's bot tells me "The delivery status has obviously been updated a bit too quickly. It will defninitely be there by Tuesday, and if it isn't, let us know."

"The delivery status has obviously been updated a bit too quickly"? fking clowns.

[Grumps.]

Doofus said:

I got an Amazon delivery yesterday that was "posted through the letterbox". Except it wasn't, and I was home all day.

Amazon's bot tells me "The delivery status has obviously been updated a bit too quickly. It will defninitely be there by Tuesday, and if it isn't, let us know."

"The delivery status has obviously been updated a bit too quickly"? fking clowns.

I think considering the huge scale of Amazon, they are probably the only one that actually get stuff delivered successfully, although the competition isn’t really that fierce.

[Doofus]

Grumps. said:

I think considering the huge scale of Amazon, they are probably the only one that actually get stuff delivered successfully, although the competition isn’t really that fierce.

To be fair, this is probably the only time in at least ten years that they've failed a delivery. I was just taken aback by the admission that delivery statuses are apparently unconnected to actual deliveries.

[Brainpox]

They get paid a pathetic price per parcel, not per hour, and will have over 100 drops every day. Some drops require ID/PIN checks which will slow them down, particularly if in a block of flats. They leave home early to get to the depot then have to head to their route, which is time and petrol with no income because no parcels are being delivered, and they probably want to see their kids before they go to bed in the evening.

It is a race to the bottom because most people pick the cheapest delivery option.

[InitialDave]

I've got no issue with the overworked delivery drivers wanting to drop and run, which is why I have an instruction to leave stuff in my porch on most deliveries, and a note on the door for the same. I almost never have someone not do it, so I'm generally happy, but I do agree with the OP that I don't want them saying they handed it to me when they didn't.

[Red9zero]

Doofus said:

I got an Amazon delivery yesterday that was "posted through the letterbox". Except it wasn't, and I was home all day.

Amazon's bot tells me "The delivery status has obviously been updated a bit too quickly. It will defninitely be there by Tuesday, and if it isn't, let us know."

"The delivery status has obviously been updated a bit too quickly"? fking clowns.

I normally get straight onto their chat when they do that. We have a long history of parcels being delivered to our neighbour instead of us, despite detailed instructions on the address and delivery instructions. She then invariably keeps them or drops them round weeks later. She won't answer the door if we go round to try and get them off her either. Five minutes on the chat and I usually get a refund.

[Doofus]

Red9zero said:

Doofus said:

I got an Amazon delivery yesterday that was "posted through the letterbox". Except it wasn't, and I was home all day.

Amazon's bot tells me "The delivery status has obviously been updated a bit too quickly. It will defninitely be there by Tuesday, and if it isn't, let us know."

"The delivery status has obviously been updated a bit too quickly"? fking clowns.

I normally get straight onto their chat when they do that. We have a long history of parcels being delivered to our neighbour instead of us, despite detailed instructions on the address and delivery instructions. She then invariably keeps them or drops them round weeks later. She won't answer the door if we go round to try and get them off her either. Five minutes on the chat and I usually get a refund.

I wemt on the chat, and it's run by AI. The only option was "fk off until Tuesday"

[Grumps.]

Doofus said:

Red9zero said:

Doofus said:

I got an Amazon delivery yesterday that was "posted through the letterbox". Except it wasn't, and I was home all day.

Amazon's bot tells me "The delivery status has obviously been updated a bit too quickly. It will defninitely be there by Tuesday, and if it isn't, let us know."

"The delivery status has obviously been updated a bit too quickly"? fking clowns.

I normally get straight onto their chat when they do that. We have a long history of parcels being delivered to our neighbour instead of us, despite detailed instructions on the address and delivery instructions. She then invariably keeps them or drops them round weeks later. She won't answer the door if we go round to try and get them off her either. Five minutes on the chat and I usually get a refund.

I wemt on the chat, and it's run by AI. The only option was "fk off until Tuesday"

If you click through you will eventually get to an advisor.

I have just done this a day or so ago and it was remarkably efficient.

[Doofus]

I'll try again tomorrow.

[105.4]

Brainpox said:

They get paid a pathetic price per parcel, not per hour, and will have over 100 drops every day. Some drops require ID/PIN checks which will slow them down, particularly if in a block of flats. They leave home early to get to the depot then have to head to their route, which is time and petrol with no income because no parcels are being delivered, and they probably want to see their kids before they go to bed in the evening.

It is a race to the bottom because most people pick the cheapest delivery option.

From someone in the industry, all of the above is 100% correct.

I’ll leave the house at 06:00, and during peak seasons, will not be back home until 22:00. And that’s 7 days a week, pretty much every week except Bank Holidays.

To answer a few of the concerns about Amazon.

They park where they like as their vans are tracked and they have to park right outside the customers house. This is why you’ll often see them drive 15 metres down the road to deliver to no:21when they have just delivered to no:17.

From what Amazon drivers have told me, they only get 1.8 seconds at each customers door. If, on average over their round, they take longer than that, it’s disciplinary time. That’s why often they don’t even knock. They simple don’t have the time to.

I don’t work for Amazon, but I do have some of their stuff on my van each day. I allow myself two minutes per drop, (including travel between drops, parking, knocking on doors etc), and I’ve got to be pushing it to do that over 250+ drops on an average day

The whole industry is a race to the bottom. Customers only want the cheapest delivery option, not the best delivery option. Even with the cheapest, there is still a cost to pay, and that cost is in a reduction in customer service.