Dealers not accepting debit / credit cards??
Discussion
Hi,
I have a brand new car to collect from an official dealer.
Told that the PCP deposit (£7k) can only by paid via bank transfer. And a few days in advance before collecting the car (?!?!?)
NO debit cards and no (God forbid) credit card - because hey things are so progressive here!
Is this normal in this country?
Here's a quote from their comms: ".. it is the company rule and is common practice among the vast majority of car dealerships"
Just want to understand if they are playing games or are we really at the bottom of customer friendliness and backwardness here
Thanks
I have a brand new car to collect from an official dealer.
Told that the PCP deposit (£7k) can only by paid via bank transfer. And a few days in advance before collecting the car (?!?!?)
NO debit cards and no (God forbid) credit card - because hey things are so progressive here!
Is this normal in this country?
Here's a quote from their comms: ".. it is the company rule and is common practice among the vast majority of car dealerships"
Just want to understand if they are playing games or are we really at the bottom of customer friendliness and backwardness here
Thanks
J1990 said:
How hard is it to make a bank transfer if you’ve got notice?
My local BMW let me pay via card, Hyundai and JLR both wanted me to pay via transfer. Either way I’m sending them money and they’re giving me a car for it, I couldn’t care less about the method on the whole of it.
Risk.My local BMW let me pay via card, Hyundai and JLR both wanted me to pay via transfer. Either way I’m sending them money and they’re giving me a car for it, I couldn’t care less about the method on the whole of it.
I've only ever paid for a new vehicle at the time of collection & by debit card. A deposit by credit card is also a good idea, just £100 deposit protects the whole transaction.
No way I'd pay a deposit by bank transfer in advance (unless it was a tiddler)
J1990 said:
How hard is it to make a bank transfer if you’ve got notice?
My local BMW let me pay via card, Hyundai and JLR both wanted me to pay via transfer. Either way I’m sending them money and they’re giving me a car for it, I couldn’t care less about the method on the whole of it.
Because: My local BMW let me pay via card, Hyundai and JLR both wanted me to pay via transfer. Either way I’m sending them money and they’re giving me a car for it, I couldn’t care less about the method on the whole of it.
a) it's inconvenient for me as a customer - surely they should be open to accepting money in ANY possible way, not just one old fashioned way
b) it's more error prone
c) they want 2 days in advance while with debit card you can simply pay on the spot and not worry about it
backwards
A bank transfer is really easy to do on your banking app it's instant and easy so not sure it's a backwards step the app confirms the account as well so mistakes shouldn't happen. I get them not wanting to do a credit card due to the fees but a debit card should be accepted though as the fees aren't material to a low volume business like a car dealership.
Dan W. said:
very common
We do not accept credit cards at all now, we will accept personal debit cards
Ideally bank transfer and we make sure the cars are paid for at least 24 hours before collection.
If customer cant meet these then they wont be collecting the car from us.
Sorry but that's what I mean: in most countries in the world you'd be out of business soon with such an approach We do not accept credit cards at all now, we will accept personal debit cards
Ideally bank transfer and we make sure the cars are paid for at least 24 hours before collection.
If customer cant meet these then they wont be collecting the car from us.
) stewieyan said:
Dan W. said:
very common
We do not accept credit cards at all now, we will accept personal debit cards
Ideally bank transfer and we make sure the cars are paid for at least 24 hours before collection.
If customer cant meet these then they wont be collecting the car from us.
Sorry but that's what I mean: in most countries in the world you'd be out of business soon with such an approach We do not accept credit cards at all now, we will accept personal debit cards
Ideally bank transfer and we make sure the cars are paid for at least 24 hours before collection.
If customer cant meet these then they wont be collecting the car from us.
) Regarding s.75 card protection,
Paying the deposit by credit card can protect a larger transaction, such as a £15k car purchase.
But credit card s.75 protection doesn't apply at all if the car costs more than £30,000 even if the deposit paid is a lot less than that.
There's no s.75 protection on debit card transactions.
Paying the deposit by credit card can protect a larger transaction, such as a £15k car purchase.
But credit card s.75 protection doesn't apply at all if the car costs more than £30,000 even if the deposit paid is a lot less than that.
There's no s.75 protection on debit card transactions.
of my last 4 cars:
1. paid small deposit on debit card, they insisted on bank transfer for the balance which was held up by HSBC fraud squad on a Friday night who promptly went home for the weekend. Had no choice but to pay the balance (maybe £22k ish) on a credit card and they insisted that I paid the fee in addition, which was about £800. Unlawful to hoist those fees onto a consumer, but the alternative was to not have a car which wasn't really an option at the time.
2. paid the cost of change by bank transfer over two days due to size, in advance as I need to collect at w/e and nobody's accounts team is open / able to look at their internet banking at the weekend.
3. cost of change was smaller so paid on a debit card on collection day
4. paid across three credit cards on the day.
Fully understand why a merchant wouldn't want to accept a credit card, given that it is no longer lawful to pass the fees directly onto the customer (should just be built into the margin).
Can't fathom any justification at all for the poster above insisting that payments are made by bank transfer at least 24hr before collection...? Presumably not the same requirement for someone that wanted to buy something with physical cash
1. paid small deposit on debit card, they insisted on bank transfer for the balance which was held up by HSBC fraud squad on a Friday night who promptly went home for the weekend. Had no choice but to pay the balance (maybe £22k ish) on a credit card and they insisted that I paid the fee in addition, which was about £800. Unlawful to hoist those fees onto a consumer, but the alternative was to not have a car which wasn't really an option at the time.
2. paid the cost of change by bank transfer over two days due to size, in advance as I need to collect at w/e and nobody's accounts team is open / able to look at their internet banking at the weekend.
3. cost of change was smaller so paid on a debit card on collection day
4. paid across three credit cards on the day.
Fully understand why a merchant wouldn't want to accept a credit card, given that it is no longer lawful to pass the fees directly onto the customer (should just be built into the margin).
Can't fathom any justification at all for the poster above insisting that payments are made by bank transfer at least 24hr before collection...? Presumably not the same requirement for someone that wanted to buy something with physical cash
I bought a used car a couple of months ago, and the only payment the dealer would accept was bank transfer. It was a large enough amount to be beyond my daily limit so had to be done in advance.
Would have preferred debit card on the day, but not an option - was a dealer with a very positive reputation so I felt relatively safe.
Would have preferred debit card on the day, but not an option - was a dealer with a very positive reputation so I felt relatively safe.
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