How long should a dealer be "fixing" my car?
Discussion
Hi all
Wifey has a 2018 Hyndai Ioniq Hybrid, with 40k ish miles on the clock. Early June, the car threw a wobbler and went into restricted performance mode and had a "STOP: Hybrid system fault" message.
The car was recovered to the dealer with 8 days warranty remaining, thankfully. so fa, they changed the air con compressor and suggested that the Hybrid fault was only thrown becuase when the compressor failed, it "spiked the voltage". This failed.
Next up it was the air Con control module. Again failed. Then then replaced the Body Control Module which hasn't worked. Each time they keep losing time whilst they constantly seek "expensive parts approval" from Hyundai.
Last week they have now told us that they test drove the car after the BCM was changed and have decided it now needs a Electric Traction Motor. They are saying this part is on back order and won't be available until the end of August!!
So that'll be at least 3 months in a temporary car (yes she's sticking mileage on someone else's not her own in fairness) with no guarantee this is even the actual issue. I went there the other day to get some paperwork out of the car and it's abandoned at the back of the car park under a tree next to the scrap metal bin. Which pains me as i like to keep the paintwork in good order!
How far does/ can this go before we can do something else? Once i get it back, it's now out of warranty, with all sorts of parts taken off, tested/ refitted.
Where would you go next? A complaint to Hyundai UK? Keep chipping at the dealer? They've sweet FA to say now the next part is on back order....
Wifey has a 2018 Hyndai Ioniq Hybrid, with 40k ish miles on the clock. Early June, the car threw a wobbler and went into restricted performance mode and had a "STOP: Hybrid system fault" message.
The car was recovered to the dealer with 8 days warranty remaining, thankfully. so fa, they changed the air con compressor and suggested that the Hybrid fault was only thrown becuase when the compressor failed, it "spiked the voltage". This failed.
Next up it was the air Con control module. Again failed. Then then replaced the Body Control Module which hasn't worked. Each time they keep losing time whilst they constantly seek "expensive parts approval" from Hyundai.
Last week they have now told us that they test drove the car after the BCM was changed and have decided it now needs a Electric Traction Motor. They are saying this part is on back order and won't be available until the end of August!!
So that'll be at least 3 months in a temporary car (yes she's sticking mileage on someone else's not her own in fairness) with no guarantee this is even the actual issue. I went there the other day to get some paperwork out of the car and it's abandoned at the back of the car park under a tree next to the scrap metal bin. Which pains me as i like to keep the paintwork in good order!
How far does/ can this go before we can do something else? Once i get it back, it's now out of warranty, with all sorts of parts taken off, tested/ refitted.
Where would you go next? A complaint to Hyundai UK? Keep chipping at the dealer? They've sweet FA to say now the next part is on back order....
samoht said:
So you're getting a whole load of expensive components replaced for free on a five year old car, and getting to drive their car around in the meantime?
Personally I wouldn't be complaining, let them replace as many parts as they like
This. Personally I wouldn't be complaining, let them replace as many parts as they like
Lots of parts are hard to come by these days with lead times for parts quite high so make the most of the loan car and just ensure they give it a good clean before returning the car.
take a look through the techncal service bulletins here
Hyundai Ioniq Hybrid TSBs
and open recalls here
SAFETY RECALLS AND SERVICE CAMPAIGNS
A friend had his Audi in for repair for months and it took 5 minutes for me to find the issue and then understand why Audi did not want to fix it because the repair was a nightmare.
Hyundai Ioniq Hybrid TSBs
and open recalls here
SAFETY RECALLS AND SERVICE CAMPAIGNS
A friend had his Audi in for repair for months and it took 5 minutes for me to find the issue and then understand why Audi did not want to fix it because the repair was a nightmare.
Debaser said:
ingenieur said:
I imagine there would be at least a 12 month warranty on the repairs they carry out?
Very unlikely.It does seem to suggest it is up to the garage as to what sort of warranty they offer and also mentions something about statutory rights.
I take from what you're saying you think the customer would be 'on their own' as soon as their car leaves the dealership... I've not done the research but at this stage I'd be willing to bet that's not the case.
ingenieur said:
Debaser said:
ingenieur said:
I imagine there would be at least a 12 month warranty on the repairs they carry out?
Very unlikely.It does seem to suggest it is up to the garage as to what sort of warranty they offer and also mentions something about statutory rights.
I take from what you're saying you think the customer would be 'on their own' as soon as their car leaves the dealership... I've not done the research but at this stage I'd be willing to bet that's not the case.
Sheepshanks said:
ingenieur said:
Debaser said:
ingenieur said:
I imagine there would be at least a 12 month warranty on the repairs they carry out?
Very unlikely.It does seem to suggest it is up to the garage as to what sort of warranty they offer and also mentions something about statutory rights.
I take from what you're saying you think the customer would be 'on their own' as soon as their car leaves the dealership... I've not done the research but at this stage I'd be willing to bet that's not the case.
paradigital said:
My 440i was with BMW for 11 months.
If the parts are hard to get, what else can you do other than wait?
Be interested to know more about that. I'm after a 440i (F32) and I was under the impression that they're pretty reliable.If the parts are hard to get, what else can you do other than wait?
Edited by MitchT on Tuesday 18th July 08:45
ingenieur said:
Debaser said:
ingenieur said:
I imagine there would be at least a 12 month warranty on the repairs they carry out?
Very unlikely.My X3 was with the dealers for about 6 months last year. Awaiting parts ....
I opened a case early on with BMW customer services - as Parts ETA was a constant moving target. Given Covid/Ukraine (where apparently all wiring looms/parts are made ....;) My local dealers had at least another 6-8 cars in a similar position waiting on parts - so multiply that across the dealers in the UK - no official cars available from BMW, so ended up with a rental from Enterprise (Volvo XC40 (hateful thing that kept trying to kill me))
Get car back eventually, and get a call from customer services - "free service for your inconvenience ?"...... Told them in as polite a manner as I could ..... that I'd been paying for 6 months for a car I couldn't use. Gets escalated up - ended up with them paying for the next 6 months and a free service.
Similar position with Warranty expiring while car sat in the dealers yard - got a years extension on warranty (longer on parts replaced) and all my connected services that I'd paid or (being BMW you pay for CarPlay for example) all extended/added with no end date.
So maybe start the process now with the Car Brand customer service - dealers are likely beholden to them as well (especially if only parts can be sourced direct from manufacturer)
This way you've started the dialogue early, and hopefully get a better outcome.
I opened a case early on with BMW customer services - as Parts ETA was a constant moving target. Given Covid/Ukraine (where apparently all wiring looms/parts are made ....;) My local dealers had at least another 6-8 cars in a similar position waiting on parts - so multiply that across the dealers in the UK - no official cars available from BMW, so ended up with a rental from Enterprise (Volvo XC40 (hateful thing that kept trying to kill me))
Get car back eventually, and get a call from customer services - "free service for your inconvenience ?"...... Told them in as polite a manner as I could ..... that I'd been paying for 6 months for a car I couldn't use. Gets escalated up - ended up with them paying for the next 6 months and a free service.
Similar position with Warranty expiring while car sat in the dealers yard - got a years extension on warranty (longer on parts replaced) and all my connected services that I'd paid or (being BMW you pay for CarPlay for example) all extended/added with no end date.
So maybe start the process now with the Car Brand customer service - dealers are likely beholden to them as well (especially if only parts can be sourced direct from manufacturer)
This way you've started the dialogue early, and hopefully get a better outcome.
eltax91 said:
Sheepshanks said:
Doesn’t apply if parts are free - you only get the remainder of the existing warranty, which the OP says has run out.
Correct. The warranty ran out in June 20th. The car went in on June 12thBut best of all would be to read the comment above of what happens in reality where there is some give and take and the dealer does look after the customer.
Edited by ingenieur on Tuesday 18th July 11:25
MitchT said:
Be interested to know more about that. I'm after a 440i (F32) and I was under the impression that they're pretty reliable.
I wouldn’t worry, it wasn’t a mechanical problem, it was an electrical one. The headunit was dead after a bad flash (that BMW themselves were doing I should add). Chip shortage plus the tail end of the pandemic equalled a massive wait for parts with an open-ended delivery date.Edited by MitchT on Tuesday 18th July 08:45
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