Forgot to declare old accident to insurance company
Discussion
My car insurance is coming up for renewal. Was looking on compare the market and from my previous stored details I had two previous claims/accidents noted down. Looking at my current policy with my insurer I only have one accident down. The one I missed was Oct 2018 so still just within 5 years. I never made a claim someone hit me and settled privately but I imagine I probably reported it to my insurance at the time. My question is if I call to go through a renewal quote and I give them details of two claims, they will see from the current policy that I only told them one claim last time. I don't want it to affect my current insurance. Do I need to tell them about the incident as i never actually made a claim?
Would just use a different provider but it's hire and reward insurance and they were the cheapest last time
Would just use a different provider but it's hire and reward insurance and they were the cheapest last time
It's important to consider that insurance companies will use anything as an excuse to avoid paying out should the worst happen.
That said, they often talk about the "insurance database" (making it sound like some mystical all knowing being in the sky) so they should already know about the 2nd accident if you've reported it. Can you check with your documents (physical or online)?
That said, they often talk about the "insurance database" (making it sound like some mystical all knowing being in the sky) so they should already know about the 2nd accident if you've reported it. Can you check with your documents (physical or online)?
All I can add is that I scraped another car in a car park, we settled privately and I informed my insurance company by email. Their words were that they noted the incident and kept it on record in case of a claim. There was no further claim, and no renewal up-cost. That was some six years ago. I have no idea if it is on any database, and I have never declared it as a ‘claim’ in subsequent renewals with that company (NFU) or future companies.
Hoofy said:
It's important to consider that insurance companies will use anything as an excuse to avoid paying out should the worst happen.
That said, they often talk about the "insurance database" (making it sound like some mystical all knowing being in the sky) so they should already know about the 2nd accident if you've reported it. Can you check with your documents (physical or online)?
I went for an interview with a company that does software for this, it was pretty mind blowing the insights they could gather and call on, dont underestimate them as, at the end of the day its worth them investing time in money to avoid paying out on people making claims when they dont have all their insurance stuff in order.That said, they often talk about the "insurance database" (making it sound like some mystical all knowing being in the sky) so they should already know about the 2nd accident if you've reported it. Can you check with your documents (physical or online)?
That was over five years ago and it was impressive then, god know what they can do now.
I think people think they can be clever, but the insurance companies are a lot cleverer when they want to be, i.e. when you are asking for money off them.
J4CKO said:
Hoofy said:
It's important to consider that insurance companies will use anything as an excuse to avoid paying out should the worst happen.
That said, they often talk about the "insurance database" (making it sound like some mystical all knowing being in the sky) so they should already know about the 2nd accident if you've reported it. Can you check with your documents (physical or online)?
I went for an interview with a company that does software for this, it was pretty mind blowing the insights they could gather and call on, dont underestimate them as, at the end of the day its worth them investing time in money to avoid paying out on people making claims when they dont have all their insurance stuff in order.That said, they often talk about the "insurance database" (making it sound like some mystical all knowing being in the sky) so they should already know about the 2nd accident if you've reported it. Can you check with your documents (physical or online)?
That was over five years ago and it was impressive then, god know what they can do now.
I think people think they can be clever, but the insurance companies are a lot cleverer when they want to be, i.e. when you are asking for money off them.
dannyg123 said:
I don't want it to affect my current insurance.
Your current policy is potentially invalid, depending on the questions you were asked, and if you have failed to declare something you should have. I would call them now and check - last thing you need is your policy not responding if you have a claim.MrBen986 said:
dannyg123 said:
I don't want it to affect my current insurance.
Your current policy is potentially invalid, depending on the questions you were asked, and if you have failed to declare something you should have. I would call them now and check - last thing you need is your policy not responding if you have a claim.Hoofy said:
I don't disbelieve you. I just want to know why I have to enter everything when I should be able to just state my name, DOB and address. Surely, it should be able to access my history providing I can prove who I am.
Maybe conspiracy theory but I suspect it does them no harm and potentially gives them a get out if something is omitted.Of course it could be the other way, unless they are somehow unable to find the voice tapes.
Call them and get the statement of facts updated to include the missing incident for the current and renewal policy, the current one is fundamentally incorrect and invalid, the usual wayout being if there is mistakes (that are not deliberate) and they would have offered insurance with a different premium you pay the difference, basically, if they would not have covered you then that is more problematic.
The database in question that 90+% of insurers will be using is the Claims and Underwriting Exchange (CUE), this is adminstrated and run I think fundamentally by the Motor Insurance Bureau (MIB), but also covers home and many other records of incidents. It holds fundamentally records of claims and potential claims (hence where the bit about those not leading to claim comes in and is covered by CUE).
CUE can be checked at a number of stages depending on insurer:
1) For a quotation
2) At inception of the policy
3) If there is a claim
4) At any other time if the insurer considers there to be an issue
Not all insurers will be doing this, but a number will be or a selection of them.
In a number of cases insurers at some point will be checking databases and providers such as these:
Credit reference agencies (Experian, Transunion, Equifax)
Claims and Underwriting Exchange - MIB
MIATFR - MIB
NCD - MIB
Mylicence - MIB
Anti fraud databases - Hunter, Synectics Solutions being some examples (banks also use these and are definitely amongst the least well known).
Additionally depending on seniority will show a user a different level of data from all sources, a number of them will be using a single view of customer or 360 customer to see your entire record. Most being provided by IBM Infosphere or Informatica software solutions....and yes I have seen the proposed structure for every stage of one of these systems for a top 5 UK insurer (I cannot remember how far it went as I left during the project, original projected spend was £28million, it did get reduced somewhat, but that was everything). In summary, they know a s
tload.
The database in question that 90+% of insurers will be using is the Claims and Underwriting Exchange (CUE), this is adminstrated and run I think fundamentally by the Motor Insurance Bureau (MIB), but also covers home and many other records of incidents. It holds fundamentally records of claims and potential claims (hence where the bit about those not leading to claim comes in and is covered by CUE).
CUE can be checked at a number of stages depending on insurer:
1) For a quotation
2) At inception of the policy
3) If there is a claim
4) At any other time if the insurer considers there to be an issue
Not all insurers will be doing this, but a number will be or a selection of them.
In a number of cases insurers at some point will be checking databases and providers such as these:
Credit reference agencies (Experian, Transunion, Equifax)
Claims and Underwriting Exchange - MIB
MIATFR - MIB
NCD - MIB
Mylicence - MIB
Anti fraud databases - Hunter, Synectics Solutions being some examples (banks also use these and are definitely amongst the least well known).
Additionally depending on seniority will show a user a different level of data from all sources, a number of them will be using a single view of customer or 360 customer to see your entire record. Most being provided by IBM Infosphere or Informatica software solutions....and yes I have seen the proposed structure for every stage of one of these systems for a top 5 UK insurer (I cannot remember how far it went as I left during the project, original projected spend was £28million, it did get reduced somewhat, but that was everything). In summary, they know a s
tload.Edited by Ninja59 on Tuesday 22 August 14:46
Rick101 said:
Hoofy said:
I don't disbelieve you. I just want to know why I have to enter everything when I should be able to just state my name, DOB and address. Surely, it should be able to access my history providing I can prove who I am.
Maybe conspiracy theory but I suspect it does them no harm and potentially gives them a get out if something is omitted.Of course it could be the other way, unless they are somehow unable to find the voice tapes.
dannyg123 said:
My main concern is that if I call about the renewal and give them the previously undeclared accident, might they say you didn't tell us about this so your current insurance is void/cancelled?
Calling them makes no difference - if your policy is currently invalid, then it's invalid. If you have an accident tonight, you may not be insured. There is no point in having insurance that isn't valid!The insurance database is very comprehensiv, they know everything!!
Around 2/3 years ago I took out insurance on my van with a new company paid in full and got the docs via email, within a day or 2 another email stating the policy will be cancelled after 7 days and to contact them immediately, gave them a call to find out what was going on and was told i had not informed them of 3 claims 1 of which was malicious damage!
Further digging with them on the phone and all 3 were windscreen claims which they 'adjusted' the premium for, I paid the additional £6 and the policy remained in place
Around 2/3 years ago I took out insurance on my van with a new company paid in full and got the docs via email, within a day or 2 another email stating the policy will be cancelled after 7 days and to contact them immediately, gave them a call to find out what was going on and was told i had not informed them of 3 claims 1 of which was malicious damage!
Further digging with them on the phone and all 3 were windscreen claims which they 'adjusted' the premium for, I paid the additional £6 and the policy remained in place
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