Are Sky Tv subscriptions credit agreements??
Discussion
I’ve looked online and I can’t find a definitive answer, are sky subscriptions credit agreements? The reason I’m asking, I’m mid way through a 18 month contract with Sky, I’m relatively happy with the deal I’m on. Over the weekend I decided to give the Sky Cricket channel a try, found the offer on the sky website at £14 per month on a 31 day rolling contract. Great I thought, I’ll try it and if I don’t like it I’ll cancel, which after two days I decided to do. Couldn’t cancel online and called Sky, they now tell me that if I cancel the Cricket I’ll lose my discounts on my existing sky package, hence as cheap to keep the cricket, I had no idea that the two were linked, had I known I would never have signed up. The gave me an option to either pay more for the remaining contract or sign another 18 month contract but the discounts I currently have only apply until my current contract date, plus they’ll charge a fee to start a new contract! Both these options unacceptable to me as I thought you could add and remove rolling package at will, like other providers do, Apple I can cancel any time and then just opt back in.
Anyway, Sky are refusing to budge even when I asked to cancel the whole Sky subscription, customer service are more than useless and just say, should have read the T&C’s but acknowledged that no one does, they are just generic but seems very underhand way of getting customers to stay, there should be warning saying if you take this it will affect your current package. So is the Sky subscription a credit agreement, do I have the 14 day cooling off period?
Anyway, Sky are refusing to budge even when I asked to cancel the whole Sky subscription, customer service are more than useless and just say, should have read the T&C’s but acknowledged that no one does, they are just generic but seems very underhand way of getting customers to stay, there should be warning saying if you take this it will affect your current package. So is the Sky subscription a credit agreement, do I have the 14 day cooling off period?
Thanks for the replies, it clearly says 31 day rolling contract, others were 18 months which I avoided, I’d assumed that contract was standalone and not connected to my existing account, I’ve said I’m more than happy to pay for the cricket including the notice period but just leave my other contract alone, they refuse to put me back to my original position, I’ve been a customer for 24 years!!
I think as others have said that it’s probably not a conventional credit agreement even though you are committed to paying for the whole contract. Really unacceptable how they try to push you into another 18 months saying that’s the only way to stop the increase, however they don’t mention that you’ll be paying full rrp for the difference in time between the two contracts, I found that out myself and luckily didn’t agree, it would have cost me hundreds more for watching a couple of cricket games!
They keep saying should have read the T&C then mentioned that had I called I would have had a case of it not being explained to me but since I did it online there no disputing it, however when you try to call Sky they make it so difficult to talk to a person and constantly push you to use the website.
Ofcom don’t seem interested in billing disputes so unsure who to turn to, it’s not the money now just feel ripped off!!
I think as others have said that it’s probably not a conventional credit agreement even though you are committed to paying for the whole contract. Really unacceptable how they try to push you into another 18 months saying that’s the only way to stop the increase, however they don’t mention that you’ll be paying full rrp for the difference in time between the two contracts, I found that out myself and luckily didn’t agree, it would have cost me hundreds more for watching a couple of cricket games!
They keep saying should have read the T&C then mentioned that had I called I would have had a case of it not being explained to me but since I did it online there no disputing it, however when you try to call Sky they make it so difficult to talk to a person and constantly push you to use the website.
Ofcom don’t seem interested in billing disputes so unsure who to turn to, it’s not the money now just feel ripped off!!
PM3 said:
Does the Sky package have phone service ? It would be a credit arrangement if so surely ? I'm with virgin , and that shows on report
I did have broadband and phone with them but I moved that now just have Sky TV service which I’ll cancel as well at the earliest opportunity. I’ve cancelled sky cinema and others bits to bring the cost down, then net result for sky is that they’ve lost a longstanding customer and getting less money from me, all for trying to get me to keep the cricket channel. I had the same a few months ago. Subscribed to a sport channel via the TV which clearly said you could cancel after 31 days with no other info on the screen. I even took a photo of the screen I suspected it would be a nightmare to cancel. Was as easy as press here to confirm and that was it.
I went to cancel a few weeks later (after the sport I wanted to see had ended) and they said my existing discounts on movies and basic package would end so would be more expensive. Like you say, the packages were somehow linked, not that the info on the screen said this.
I spent hours on the online chat arguing this and eventually they cancelled the sports and i got the package returned to its previous cost but on a new 18 month contract.
Very shifty practice and they're a pain in the ass to deal with but if you have the time and determination you can sort things out. Not sure if it made any difference that I'm a platinum VIP member being with them for 10 years.
I went to cancel a few weeks later (after the sport I wanted to see had ended) and they said my existing discounts on movies and basic package would end so would be more expensive. Like you say, the packages were somehow linked, not that the info on the screen said this.
I spent hours on the online chat arguing this and eventually they cancelled the sports and i got the package returned to its previous cost but on a new 18 month contract.
Very shifty practice and they're a pain in the ass to deal with but if you have the time and determination you can sort things out. Not sure if it made any difference that I'm a platinum VIP member being with them for 10 years.
xx99xx said:
I had the same a few months ago. Subscribed to a sport channel via the TV which clearly said you could cancel after 31 days with no other info on the screen. I even took a photo of the screen I suspected it would be a nightmare to cancel. Was as easy as press here to confirm and that was it.
I went to cancel a few weeks later (after the sport I wanted to see had ended) and they said my existing discounts on movies and basic package would end so would be more expensive. Like you say, the packages were somehow linked, not that the info on the screen said this.
I spent hours on the online chat arguing this and eventually they cancelled the sports and i got the package returned to its previous cost but on a new 18 month contract.
Very shifty practice and they're a pain in the ass to deal with but if you have the time and determination you can sort things out. Not sure if it made any difference that I'm a platinum VIP member being with them for 10 years.
Yes, I think it must be quite common, I’ve been with sky 24 years! They’ve already tried to give me a new 18 months contract (at a £10 charge), but be careful, the discounts you have now are tied to the current contract, when that expires you’ll lose those discounts but still be left with a contract for the remaining period ie Sky win either way!I went to cancel a few weeks later (after the sport I wanted to see had ended) and they said my existing discounts on movies and basic package would end so would be more expensive. Like you say, the packages were somehow linked, not that the info on the screen said this.
I spent hours on the online chat arguing this and eventually they cancelled the sports and i got the package returned to its previous cost but on a new 18 month contract.
Very shifty practice and they're a pain in the ass to deal with but if you have the time and determination you can sort things out. Not sure if it made any difference that I'm a platinum VIP member being with them for 10 years.
Casa1862 said:
Yes, I think it must be quite common, I’ve been with sky 24 years! They’ve already tried to give me a new 18 months contract (at a £10 charge), but be careful, the discounts you have now are tied to the current contract, when that expires you’ll lose those discounts but still be left with a contract for the remaining period ie Sky win either way!
I got the admin fee waived. And I believe my discounts run for my new 18 month contract. I took screenshots of everything! E.g.....
If a company behaves in such a shifty and underhand way, I bin them off, usually forever.
I appreciate it's TV and sport especially but your life will still continue without it. You will always find something else to occupy your time and may even regret wasting so much time watching TV.
You don't have to be as extreme as me. You can always go back after a year or so as a new customer and get lower rates.
Loyalty rarely pays these days.
I appreciate it's TV and sport especially but your life will still continue without it. You will always find something else to occupy your time and may even regret wasting so much time watching TV.
You don't have to be as extreme as me. You can always go back after a year or so as a new customer and get lower rates.
Loyalty rarely pays these days.
b
hstewie said:
hstewie said: Best thing I've done recently is cancel Sky.
At the risk of sounding utterly pathetic I spent a long time thinking I would struggle without it but tbh it's been a total non-issue.
It's not pathetic at all. It's like any other addiction / habit.At the risk of sounding utterly pathetic I spent a long time thinking I would struggle without it but tbh it's been a total non-issue.
I used to waste my life watching the soaps. I can't remember the particular straw that broke my back but one day I came home from work and just didn't put the TV on at all. I have rarely watched it since that day and I don't get invested in ongoing serials. That stems from a five-parter starring (I think) Noel Clark as some kind of stalker or voyeur and they didn't show the last part because of the hoo-haa that surrounded him at the time. Anything like that, I record them all and then start watching them. If they stop showing episodes before then end, then all recordings are deleted without watching any.
I'm similar in my view of Sky.
I like their product and I like their services. I don't like the underhand way they do contracts and the yearly/18 month dance and jump through hoops at contact end to find a deal that doesn't feel like I'm being overcharged whilst other customers are getting better value. Sky make it far more complex than it should be in the hope that lazy customers will remain on a poor deal or they can squeeze an extra few pounds from those customers who didn't fully absorb this contract's small print. It's just telly and the terms and conditions, contracts and effort involved for the consumer should reflect that and not take up a disproportionate amount of time to get a deal where I don't feel like I'm having my pants pulled down compared to someone else who called on a different day.
The main thing I want from a service provider is for them to provide the service easily and with an expected amount of effort from me that's proportionate to the service being offered.
I like their product and I like their services. I don't like the underhand way they do contracts and the yearly/18 month dance and jump through hoops at contact end to find a deal that doesn't feel like I'm being overcharged whilst other customers are getting better value. Sky make it far more complex than it should be in the hope that lazy customers will remain on a poor deal or they can squeeze an extra few pounds from those customers who didn't fully absorb this contract's small print. It's just telly and the terms and conditions, contracts and effort involved for the consumer should reflect that and not take up a disproportionate amount of time to get a deal where I don't feel like I'm having my pants pulled down compared to someone else who called on a different day.
The main thing I want from a service provider is for them to provide the service easily and with an expected amount of effort from me that's proportionate to the service being offered.
sebdangerfield said:
I'm similar in my view of Sky.
I like their product and I like their services. I don't like the underhand way they do contracts and the yearly/18 month dance and jump through hoops at contact end to find a deal that doesn't feel like I'm being overcharged whilst other customers are getting better value. Sky make it far more complex than it should be in the hope that lazy customers will remain on a poor deal or they can squeeze an extra few pounds from those customers who didn't fully absorb this contract's small print. It's just telly and the terms and conditions, contracts and effort involved for the consumer should reflect that and not take up a disproportionate amount of time to get a deal where I don't feel like I'm having my pants pulled down compared to someone else who called on a different day.
The main thing I want from a service provider is for them to provide the service easily and with an expected amount of effort from me that's proportionate to the service being offered.
i couldn't agree more with this, yes, "amount of effort from me that's proportionate to the service being offered" I kept tell them them I wanted to watch a bit of Cricket, i wasn't buying a house!!I like their product and I like their services. I don't like the underhand way they do contracts and the yearly/18 month dance and jump through hoops at contact end to find a deal that doesn't feel like I'm being overcharged whilst other customers are getting better value. Sky make it far more complex than it should be in the hope that lazy customers will remain on a poor deal or they can squeeze an extra few pounds from those customers who didn't fully absorb this contract's small print. It's just telly and the terms and conditions, contracts and effort involved for the consumer should reflect that and not take up a disproportionate amount of time to get a deal where I don't feel like I'm having my pants pulled down compared to someone else who called on a different day.
The main thing I want from a service provider is for them to provide the service easily and with an expected amount of effort from me that's proportionate to the service being offered.
Anyway, I finally manged to get hold of someone in Sky who at least understood my issue, it's looks like I'm now in the same position I was before, thanks for everyone's help.
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