Poor insurance repair
Discussion
My wife's car was involved in a non fault accident a couple of months ago and we got the car back a week ago from the insurance approved repairer and they've done a really poor job.
Here's a couple of things but not the complete list
The panel gaps are all different.
Bonnet doesn't line up correctly
Damage to panels they've replaced
Car pulling hard to the left
I've contacted a Porsche approved bodyshop who have confirmed the poor workmanship and are currently creating a quote to rectify the damage but have said its going to be quite high.
The insurer have said they have to see the quote to see if they will approve it or not.
Is there anyway I can push them to accept it as I don't fancy taking the car back to their approved repairer after the crap job they've done.
Here's a couple of things but not the complete list
The panel gaps are all different.
Bonnet doesn't line up correctly
Damage to panels they've replaced
Car pulling hard to the left
I've contacted a Porsche approved bodyshop who have confirmed the poor workmanship and are currently creating a quote to rectify the damage but have said its going to be quite high.
The insurer have said they have to see the quote to see if they will approve it or not.
Is there anyway I can push them to accept it as I don't fancy taking the car back to their approved repairer after the crap job they've done.
Not very helpful to you now OP but for anyone else that might be reading I had an uncontested non-fault accident several years back in my old Cayenne, I dealt directly with the third party's insurer.
The claim handler called me the day after the collision and kicked off like it was an assumed fact that I'd be going to their repairer and running through the process to book it in, I stopped her and insisted that it went to a Porsche approved repairer on the basis that the car still had an active warranty.
The handler didn't even pause, no problem at all, IIRC she gave me a contact/reference to give to the Porsche repairer, I declined the offer of a rental car, booked the car in direct with the Porsche repairer, they confirmed the claim, had it fixed a week or two later, they did a nice job and I never even saw the invoice or spoke to anyone from the insurer again.
I've had similar experiences sorting out non fault accidents for family members over the years. It's worth not going with the flow in these situations, some companies will quite obviously try and railroad you along to make you feel like there's no other option.
The claim handler called me the day after the collision and kicked off like it was an assumed fact that I'd be going to their repairer and running through the process to book it in, I stopped her and insisted that it went to a Porsche approved repairer on the basis that the car still had an active warranty.
The handler didn't even pause, no problem at all, IIRC she gave me a contact/reference to give to the Porsche repairer, I declined the offer of a rental car, booked the car in direct with the Porsche repairer, they confirmed the claim, had it fixed a week or two later, they did a nice job and I never even saw the invoice or spoke to anyone from the insurer again.
I've had similar experiences sorting out non fault accidents for family members over the years. It's worth not going with the flow in these situations, some companies will quite obviously try and railroad you along to make you feel like there's no other option.
virdeeb said:
Is there anyway I can push them to accept it as I don't fancy taking the car back to their approved repairer after the crap job they've done.
No. Now their approved repairer has done the repair and f
ked it up, they have to be given the chance to rectify all the issues to your satisfaction. I think you would be entitled to say "they've got one chance to make things right, after which it's going into Porsche." And get their agreement for that. Thanks for the reply unfortunately it wasn't a cut and dry non fault claim as the other party decided to take his road rage to the next level and come to a complete stop on the motorway so my wife ploughed into the back of him.
Thankfully we had a dashcam that caught it all but initially as she went into the back of him it was classes as a fault claim.
It took them a month of them having the footage to decide it was actually his fault.
Thankfully we had a dashcam that caught it all but initially as she went into the back of him it was classes as a fault claim.
It took them a month of them having the footage to decide it was actually his fault.
I hasd a similar thing with an "approved repairer" .
Insurance company said that if I didn't use their repairer, the job would take longer and I wouldn't get the upgraded courtesy car that I had paid an extra premium for, in fact I would get no courtesy car so I reluctantly let them do it.
When I came to collect it they gave me the paperwork to sign before I had even seen the car. I told them I needed a good half hour checking it over as well as a test drive before I signed anything. As with the OP there were many many issues with their work which I pointed out to them.
They were trying to say "well its never going to be the same" as its been in a crash, and anyway they had no time to redo it as they were fully booked. I had to get an assessor for the insurance company in the end to visit them and eventually it was done to a better standard. ((After two more attempts !).
That body shop closed soon after.
Insurance company would not let me take it to a manufacturer bodyshop for them to put right. I had to stick with the approved repairer.
Insurance company said that if I didn't use their repairer, the job would take longer and I wouldn't get the upgraded courtesy car that I had paid an extra premium for, in fact I would get no courtesy car so I reluctantly let them do it.
When I came to collect it they gave me the paperwork to sign before I had even seen the car. I told them I needed a good half hour checking it over as well as a test drive before I signed anything. As with the OP there were many many issues with their work which I pointed out to them.
They were trying to say "well its never going to be the same" as its been in a crash, and anyway they had no time to redo it as they were fully booked. I had to get an assessor for the insurance company in the end to visit them and eventually it was done to a better standard. ((After two more attempts !).
That body shop closed soon after.
Insurance company would not let me take it to a manufacturer bodyshop for them to put right. I had to stick with the approved repairer.
Thanks for all the replies, I'll try and cover them all in this post.
The police have the footage and we're looking at it as a cash for crash scheme although we don't believe that as he cut her up at a roundabout just before the motorway. We have a crime number but everytime we chase them up the investigating officer is never in...
I highlighted some of the issues when it was dropped off but as it was fairly dark I only picked up on the rest the next morning.
The current status is that we have contacted our insurance and given them the Porsche approved garages details and they have asked for a quote.
The police have the footage and we're looking at it as a cash for crash scheme although we don't believe that as he cut her up at a roundabout just before the motorway. We have a crime number but everytime we chase them up the investigating officer is never in...
I highlighted some of the issues when it was dropped off but as it was fairly dark I only picked up on the rest the next morning.
The current status is that we have contacted our insurance and given them the Porsche approved garages details and they have asked for a quote.
TwigtheWonderkid said:
No. Now their approved repairer has done the repair and fked it up, they have to be given the chance to rectify all the issues to your satisfaction. I think you would be entitled to say "they've got one chance to make things right, after which it's going into Porsche." And get their agreement for that.
Not my experience.ked it up, they have to be given the chance to rectify all the issues to your satisfaction. I think you would be entitled to say "they've got one chance to make things right, after which it's going into Porsche." And get their agreement for that. I had a Subaru repaired by the Insurance approved repairer, when they delivered it back it had scratches down the side as though it had been driven through a hedge. Also they had run a sander around the edge of the nearside headlight.
The insurance company sent out an inspector he agreed with the damage and said they couldn't be sure who caused the scratches down the side, but the headlight was consistent with the repairs carried out, or words to that effect.
I refused to take it back to the approved repairer and it went to the Subaru main dealer for the headlight to be replaced (at £1200), I even had the owner of the repairer call me asking that I let them replace the headlight as it would be cheaper for them, I declined pointing out they had done damage in the first place. Can't remember what happened with the scratches, but they would have polished out easily.
Edited by Russ T Bolt on Saturday 25th November 11:08
I had a deliveroo type scooter attempt to remove the front bumper from my Cayman - ended up needing a new bumper, and front wheel.
It went to one of the Porsche approved repairers - when I went to collect it the front bumper was a totally different shade (it's GT Silver) - they did eventually agree to re-do and the second time was perfect - but Porsche approved doesn't mean perfect in my experience.
It went to one of the Porsche approved repairers - when I went to collect it the front bumper was a totally different shade (it's GT Silver) - they did eventually agree to re-do and the second time was perfect - but Porsche approved doesn't mean perfect in my experience.
Russ T Bolt said:
TwigtheWonderkid said:
No. Now their approved repairer has done the repair and fked it up, they have to be given the chance to rectify all the issues to your satisfaction. I think you would be entitled to say "they've got one chance to make things right, after which it's going into Porsche." And get their agreement for that.
Not my experience.ked it up, they have to be given the chance to rectify all the issues to your satisfaction. I think you would be entitled to say "they've got one chance to make things right, after which it's going into Porsche." And get their agreement for that. I had a Subaru repaired by the Insurance approved repairer, when they delivered it back it had scratches down the side as though it had been driven through a hedge. Also they had run a sander around the edge of the nearside headlight.
The insurance company sent out an inspector he agreed with the damage and said they couldn't be sure who caused the scratches down the side, but the headlight was consistent with the repairs carried out, or words to that effect.
I refused to take it back to the approved repairer and it went to the Subaru main dealer for the headlight to be replaced (at £1200), I even had the owner of the repairer call me asking that I let them replace the headlight as it would be cheaper for them, I declined pointing out they had done damage in the first place. Can't remember what happened with the scratches, but they would have polished out easily.
Edited by Russ T Bolt on Saturday 25th November 11:08
My sister had an accident in her car a few months ago, they took it away for repair. On the morning of the delivery I took one look at it and said no, we rejected it and they took it away again, they called that afternoon to say "whats up" to which we replied, panel gaps, passenger side wing not been replaced so its still dented etc etc.. and they sorted it all and delivered it a week later looking a lot better.
Just reject the initial repair.
Just reject the initial repair.
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