Website; out of date or erroneous information

[daqinggregg]

TLDR, website info incorrect.

Not sure if this the right place to post this, mods please feel free to move.

Recently I used a well known travel site during a trip for planning a journey, this recommended a service provider. I checked their website, yes the service was offered.

Arriving at their office it turns out the service was discontinued a couple of years ago, a lot of time and money wasted, PITA.

Using the support function, I recounted my experience, nothing, emailed customer services, just a generic sorry for your inconvenience reply, still their recommendation for the route remains.

The website is always top on any route search, I’m sure for most routes the information is correct. However, if the route is a little obscure (I’ve checked this) the information is often out of date or erroneous.

What next, no sad compo face in the Daily Mail, I don’t want an apology, Amending the route information would satisfy me.

My question is; how would the website harvest the data and what checks would/should they have made. This part interests me the most.

[ecsrobin]

daqinggregg said:

TLDR, website info incorrect.

Not sure if this the right place to post this, mods please feel free to move.

Recently I used a well known travel site during a trip for planning a journey, this recommended a service provider. I checked their website, yes the service was offered.

Arriving at their office it turns out the service was discontinued a couple of years ago, a lot of time and money wasted, PITA.

Using the support function, I recounted my experience, nothing, emailed customer services, just a generic sorry for your inconvenience reply, still their recommendation for the route remains.

The website is always top on any route search, I’m sure for most routes the information is correct. However, if the route is a little obscure (I’ve checked this) the information is often out of date or erroneous.

What next, no sad compo face in the Daily Mail, I don’t want an apology, Amending the route information would satisfy me.

My question is; how would the website harvest the data and what checks would/should they have made. This part interests me the most.

What type of travel? Care to be a bit more specific?

[Baldchap]

The post is so vague to the point of unanswerable.

[daqinggregg]

Baldchap said:

The post is so vague to the point of unanswerable.

A very popular website for route planning, has out of date information and erroneous information.

At what point should I expect a human to intervene and rectify this?

Hence the question, how would the website harvest the data and what checks would/should they have made? This part interests me the most.

Travel was in Asia by train and bus.

[MrBen986]

I'm not sure that you can really expect anything - I suspect somewhere in their t&c's it will say they are not liable to you for any incorrect information, and that you should check with the end supplier.

Hopefully as you've flagged it with them, they might change the information on their website, but that's up to them.

[bigandclever]

Baldchap said:

The post is so vague to the point of unanswerable.

OP is on about Rome 2 Rio, given recent posts. Your guess is as good as mine as to why they're being cagey about it.

[SteveKTMer]

daqinggregg said:

Baldchap said:

The post is so vague to the point of unanswerable.

A very popular website for route planning, has out of date information and erroneous information.

At what point should I expect a human to intervene and rectify this?

Hence the question, how would the website harvest the data and what checks would/should they have made? This part interests me the most.

Travel was in Asia by train and bus.

Unless you bought this information and have a contract in place stating what happens when something that is booked, doesn't get delivered, you're on a hiding to nothing, The Internet is full of random websites, some very well known, spouting rubbish.

Are you not telling us what it is because it's an exotic massage or a similar personal service

[daqinggregg]

Thank you all for the informative and amusing replies.

"Your guess is as good as mine as to why they're being cagey about it".

I didn’t want to fall foul of PH’s name and shame policy.

[bigandclever]

daqinggregg said:

I didn’t want to fall foul of PH’s name and shame policy.

Fair enough.

But if you'd said it's basically a search engine/aggregator site then you'd get to 'garbage in, garbage out' responses pretty quickly. You need to moan to their source