Lost laundry

[SpartacusF]

My lovely local dry cleaner and laundering shop has lost a pack of my bedding. They presumably gave it in error to another customer who hasn’t noticed and brought it back. Anyway, the owner is away at the moment and I can’t negotiate its replacement. I’ve bought a replacement set in the sales and kept the receipt, the thick end of £400. What cover and liability do laundry shops have, or are they supposed to have? I don’t want to bankrupt the guy or have to go elsewhere.

[anonymous-user]

Are you able to wait for the owner to come back and chat to him about it? I'm assuming he already has a process in situ for this sort of thing.

[CopperBolt]

That's nothing, I lost a pringle sock in the wash at home and it still hasnt turned up inside a pillow case or whatever after months. Most perplexing.

[119]

Gotta ask but what bedding costs £400?

[Jaska]

SpartacusF said:

They presumably gave it in error to another customer who hasn’t noticed and brought it back.

replacement set in the sales

£400.

Not sure I'd be returning £400 bedding either.

How will the shop have evidence you didn't lose £10 bedding and replaced it with £400 bedding and turned up waving a receipt at them?

[vaud]

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[gotoPzero]

I guess your only option is wait till they re-open and go and speak to them.

I would not be asking for the full £400. Assuming your bedding wasn't brand new last week.

Maybe ask for half. Or it if was very old perhaps £100.

If they wont play ball you are looking at small claims.

[Jasandjules]

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[Zetec-S]

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[Radec]

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[snuffy]

CopperBolt said:

That's nothing, I lost a pringle sock in the wash at home and it still hasnt turned up inside a pillow case or whatever after months. Most perplexing.

The trick is to have all your socks exactly the same. Then when a second one cannot be located, you are only a pair down.

[smallpaul]

I think this belongs here https://www.pistonheads.com/gassing/topic.asp?h=0&...

[SpartacusF]

vaud said:

Quite a lot. High thread count cotton sheet for a super king bed can be £150. A really good super king duvet can be up to £500. ANd that's just John Lewis...

Spot on.

It was about a year old, so yes, some discount factor to be dialled in. I wouldn’t press for small claims, I just wondered if there is a standard reimbursement protocol or if they are obliged to have cover.

[Wacky Racer]

Where have all my odd socks gone?

[ferret50]

our washing machine appears to eat socks and chew holes in hankies.

[gotoPzero]

SpartacusF said:

vaud said:

Quite a lot. High thread count cotton sheet for a super king bed can be £150. A really good super king duvet can be up to £500. ANd that's just John Lewis...

Spot on.

It was about a year old, so yes, some discount factor to be dialled in. I wouldn’t press for small claims, I just wondered if there is a standard reimbursement protocol or if they are obliged to have cover.

Not that I know of. They just have a duty of care for your stuff. If they are not taking reasonable steps to ensure your stuff goes walkies then they are liable. However I would have thought it reasonable for them to deduct some fair use out of your old set.

I have a feeling in my waters.. you are going to end up with your old set back and a brand new set...

[vaud]

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[Byker28i]

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