property damage - claiming directly off insurer
property damage - claiming directly off insurer
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Discussion

lard

Original Poster:

92 posts

122 months

Thursday 4th January 2024
quotequote all
So to round off the year I had a car take out my fence whilst also removing a lamp post and a speed awareness sign in the process...plod in attendance, road blocked e.t.c.

I initially asked my home insurance to deal with it (as hadn't been contacted a week later) and they insisted on a £250 contribution from me as my share of the incident cost (Aviva), pretty pissed about this I said I'd find and deal directly with the insurer and after spending £10 on AskMID discovered that the driver was insured with.... Aviva biggrin

Anyhoo - called and registered my details as a 3rd party and was told to get a quote for the fence repair.... upon asking about the £10 it cost me to track them down was told "it's not our policy to pay for this type of expense"

So here's the question... I'm pretty arsey most of the time and don't see why I should be out of pocket £10 - I've said I'll email them a receipt and they can put refusal to pay in writing to me.

When they refuse (and assuming no further issues with quote for fence), do I issue a small claims against the driver for the £10 or the insurer?

also... am I being an arse over £10?

thepritch

1,564 posts

195 months

Thursday 4th January 2024
quotequote all
Yes.


(But, I get the principle completely!)

lard

Original Poster:

92 posts

122 months

Thursday 4th January 2024
quotequote all


For context - that's not my fence, it's about 60 feet away from my property (it was a 30mph limit) - that is however the lamp post that used to be next to my fence in the background!

Edited by lard on Thursday 4th January 15:11


Edited by lard on Thursday 4th January 15:13

alscar

9,878 posts

243 months

Thursday 4th January 2024
quotequote all
Presumably Aviva’s request for £250 was simply your deductible when you were potentially claiming off your own policy.
Claiming off the guilty party’s insurer ( even if it is the same one ) makes more sense but not sure I would stress too much over £10.
It will cost you £35 to lodge the claim with the small claims court which if you don’t win you will lose that £35.
Appreciate you’ve done nothing wrong but better to lose £10 than £250 and you get a nice new fence for that.

Turkish91

1,120 posts

232 months

Thursday 4th January 2024
quotequote all
Yes you’re being an arse over £10 however I completely get your point.

Personally I think I’d just bask in the enjoyment of the fact that your tenners worth of detective work revealed the drivers insurance also being with them laugh

TwigtheWonderkid

49,088 posts

180 months

Thursday 4th January 2024
quotequote all
lard said:
and they insisted on a £250 contribution from me as my share of the incident cost (Aviva), pretty pissed about this
Basically, they insisted you keep to your part of the bargain made when you took out your policy, in so much as you agreed to pay the first £250 of any claim for property damage, probably in return for a reduction in the premium.



lard

Original Poster:

92 posts

122 months

Thursday 4th January 2024
quotequote all
annoyingly it will be a nice new bit of fence that won't match the rest of it frown

I've put the request in for the £10 - will see what they do!


lard

Original Poster:

92 posts

122 months

Thursday 4th January 2024
quotequote all
TwigtheWonderkid said:
Basically, they insisted you keep to your part of the bargain made when you took out your policy, in so much as you agreed to pay the first £250 of any claim for property damage, probably in return for a reduction in the premium.
fair point, I was mistaking it with motor insurance where excess is refunded when recovered from other party but am mixing up my insurance industries no doubt!

lard

Original Poster:

92 posts

122 months

Thursday 4th January 2024
quotequote all
Turkish91 said:
Yes you’re being an arse over £10 however I completely get your point.

Personally I think I’d just bask in the enjoyment of the fact that your tenners worth of detective work revealed the drivers insurance also being with them laugh
there was an "ah ha!" detective moment when the details came through biggrin

PistonBroker

2,719 posts

256 months

Thursday 4th January 2024
quotequote all
lard said:
fair point, I was mistaking it with motor insurance where excess is refunded when recovered from other party but am mixing up my insurance industries no doubt!
You would have got your excess back.

Your home insurer initially pays it out as if it's a normal claim - for which you must pay an excess - and then they would recover their outlay from the other insurer, along with your excess.

normalbloke

8,886 posts

249 months

Thursday 4th January 2024
quotequote all
Move.

LooneyTunes

9,400 posts

188 months

Thursday 4th January 2024
quotequote all
PistonBroker said:
lard said:
fair point, I was mistaking it with motor insurance where excess is refunded when recovered from other party but am mixing up my insurance industries no doubt!
You would have got your excess back.

Your home insurer initially pays it out as if it's a normal claim - for which you must pay an excess - and then they would recover their outlay from the other insurer, along with your excess.
I regularly have cars in my hedges and you do not want to be claiming on your own insurance for the costs as it will negatively impact your claims history with them. Well worth going direct but the insurer you’re claiming from usually doesn’t like it.

ETA: it’s surprising how many don’t tell their insurer about their accident, even if the Police attended.

119

19,979 posts

66 months

Thursday 4th January 2024
quotequote all
normalbloke said:
Move.
The fence?

Probably be a lot more than £10, to be fair.

normalbloke

8,886 posts

249 months

Thursday 4th January 2024
quotequote all
[redacted]

Wish

1,918 posts

279 months

Thursday 4th January 2024
quotequote all
It’s an expense incurred by their insured through negligence.
I bet if you send it in they will pay it.

But I’m sure that quote you get for the fence could soon sort any failure to pay the £10 plus an admin fee ;-)

TwigtheWonderkid

49,088 posts

180 months

Thursday 4th January 2024
quotequote all
PistonBroker said:
lard said:
fair point, I was mistaking it with motor insurance where excess is refunded when recovered from other party but am mixing up my insurance industries no doubt!
You would have got your excess back.

Your home insurer initially pays it out as if it's a normal claim - for which you must pay an excess - and then they would recover their outlay from the other insurer, along with your excess.
Correct, exactly like motor insurance.

MDMA .

10,682 posts

131 months

Thursday 4th January 2024
quotequote all
Get a local fencing company to inflate the price by £10 and to give it back to you on completion. That’ll teach them!

KungFuPanda

4,641 posts

200 months

Thursday 4th January 2024
quotequote all
TwigtheWonderkid said:
PistonBroker said:
lard said:
fair point, I was mistaking it with motor insurance where excess is refunded when recovered from other party but am mixing up my insurance industries no doubt!
You would have got your excess back.

Your home insurer initially pays it out as if it's a normal claim - for which you must pay an excess - and then they would recover their outlay from the other insurer, along with your excess.
Correct, exactly like motor insurance.
Surely the insurer isn’t under a duty to recover your excess alongside their outlay as it’s an uninsured loss?

TwigtheWonderkid

49,088 posts

180 months

Thursday 4th January 2024
quotequote all
KungFuPanda said:
TwigtheWonderkid said:
PistonBroker said:
lard said:
fair point, I was mistaking it with motor insurance where excess is refunded when recovered from other party but am mixing up my insurance industries no doubt!
You would have got your excess back.

Your home insurer initially pays it out as if it's a normal claim - for which you must pay an excess - and then they would recover their outlay from the other insurer, along with your excess.
Correct, exactly like motor insurance.
Surely the insurer isn’t under a duty to recover your excess alongside their outlay as it’s an uninsured loss?
They aren't obligated, but as they have to recover their outlay, they will often add your excess in as well. If not, it's a simple process to claim it back yourself.

Alex Z

2,071 posts

106 months

Thursday 4th January 2024
quotequote all
Can you get concrete posts on the new fence?