Panasonic AC Experts?

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thecrow

Original Poster:

289 posts

192 months

Thursday 22nd February
quotequote all
Hi all, hoping someone can help, or point me in the direction of an expert (Herts/Essex border).

We have a number of Panasonic AC units in the house. We have four wall mounted individual split units, and a ducted unit (CS-Z60UD3EAW) on a multi split with another wall unit.

In the comfort cloud app, for all the wall mounted units it displays inside and outside temperature. The ducted unit only shows outside temperature.

The wall mounted units seem to work fine on auto, or on hot or cool to maintain a target temperature. The ducted unit basically cant be trusted. If I set it to cool in the summer for example, it cools fine in the day, then overnight the room gets warmer. We set it to auto (with the idea it would heat/cool as needed to maintain a target temperature of 20C) and came in later in the evening to find it belching out hot air and the room at more like 25C.

My gut says if the app isnt showing an internal temperature, is the unit not receiving one and falling back to the external temperature (which would explain the behaviour). However the installer doesn't really want to help, so I'm wondering what I can do (either testing myself, or finding someone who will dig into it).

Sorry for the long post, hopefully someone out there can help!

biggiles

1,729 posts

226 months

Thursday 22nd February
quotequote all
We have some mini-splits (not Panasonic).

I suspect if you fixed the ducted unit not having a temperature, that would solve the problem. You say it's connected to another unit - perhaps it's taking the temperature from that one?

thecrow

Original Poster:

289 posts

192 months

Thursday 22nd February
quotequote all
biggiles said:
We have some mini-splits (not Panasonic).

I suspect if you fixed the ducted unit not having a temperature, that would solve the problem. You say it's connected to another unit - perhaps it's taking the temperature from that one?
Thanks, I dont think the other unit is providing the temperature as my understanding is they're entirely separate from an electrical perspective, just that as they share a condenser they cant operate conflicting modes (and the ducted unit would 'win' as its usually the only one on).

There are no faults stored in the controller and I've read what I can in terms of the manuals, but it gets too technical for me. Hence wondering if anyone knows more (I'm wondering if there's a jumper setting in the controller that might be wrong or something).