I'd like to pay this mechanic, and wondering whats normal
Discussion
Hi,
Had some work done on my Honda Jazz as water was getting into the boot. Took it to a local garage with goog google reviews.
The work was done, they said they patched up all the usual spots water gets in. Later, water was still getting in, so I took it back, and thats where I am today.
I wanted a heads up on whats expected/ the norm so that later if they bill me I can pay happily.
The first bill was £112.00 for ~1.5 hours labour, so am I mad to expect the second work to be done for free (lol), a discount perhaps. I'd just like to hear others' views as I'm completely happy to pay if is standard.
My only point is, if I had done a similar repair job, I would have tested to see if my repair had worked before getting the customer back. I completely realise they worked for the 1.5 hours so should be paid.
Kind regards for any advice, i will follow just dont know...
Had some work done on my Honda Jazz as water was getting into the boot. Took it to a local garage with goog google reviews.
The work was done, they said they patched up all the usual spots water gets in. Later, water was still getting in, so I took it back, and thats where I am today.
I wanted a heads up on whats expected/ the norm so that later if they bill me I can pay happily.
The first bill was £112.00 for ~1.5 hours labour, so am I mad to expect the second work to be done for free (lol), a discount perhaps. I'd just like to hear others' views as I'm completely happy to pay if is standard.
My only point is, if I had done a similar repair job, I would have tested to see if my repair had worked before getting the customer back. I completely realise they worked for the 1.5 hours so should be paid.
Kind regards for any advice, i will follow just dont know...
There's no hard and fast rules I don't think. If the chap said after "fixing" it the first time "I 100% guarantee you have no leaks" then I think you'd have an argument for not paying any more and him sorting it.
However, leaks like that can be a royal pain to trace and cure so it might just need more time and if he hasn't given you a guarantee he's already fixed it then paying some more (obviously not a blank cheque) until it's fixed doesn't seem unreasonable.
However, leaks like that can be a royal pain to trace and cure so it might just need more time and if he hasn't given you a guarantee he's already fixed it then paying some more (obviously not a blank cheque) until it's fixed doesn't seem unreasonable.
Benmac said:
There's no hard and fast rules I don't think. If the chap said after "fixing" it the first time "I 100% guarantee you have no leaks" then I think you'd have an argument for not paying any more and him sorting it.
However, leaks like that can be a royal pain to trace and cure so it might just need more time and if he hasn't given you a guarantee he's already fixed it then paying some more (obviously not a blank cheque) until it's fixed doesn't seem unreasonable.
In these instances a quick google search usually brings some good results, particularly pointing out if there's a common issue with a known fix. How about this?However, leaks like that can be a royal pain to trace and cure so it might just need more time and if he hasn't given you a guarantee he's already fixed it then paying some more (obviously not a blank cheque) until it's fixed doesn't seem unreasonable.
https://www.youtube.com/watch?v=lcF6UJ5TfQM
I think if they've charged you 1 1/2 hours labour for doing "the usual areas where water gets in" that's fair enough.
If further investigation is required that will (quite reasonably) need to be paid for at the hourly rate - unless, of course, their work was so poor that "the usual areas" were not properly sealed.
If you'd been called back and they had told you "we spent 1 1/2 hrs sealing all the usual areas and then spent another two hours looking to see if there was anywhere else water could possibly get in, so you owe us 3 1/2 hours labour" you'd probably ask why they didn't stop after the "usual" places were sealed.
If further investigation is required that will (quite reasonably) need to be paid for at the hourly rate - unless, of course, their work was so poor that "the usual areas" were not properly sealed.
If you'd been called back and they had told you "we spent 1 1/2 hrs sealing all the usual areas and then spent another two hours looking to see if there was anywhere else water could possibly get in, so you owe us 3 1/2 hours labour" you'd probably ask why they didn't stop after the "usual" places were sealed.
Water leaks can be one of the most difficult things to find.
In cases like this - I have had an experience in the past with one of my older cars where I had a better result taking it to the dealership, in a nutshell;
- Went to an independent garage twice, issue reappeared each time, labour was cheaper but they had it longer.
- Took it to the dealership that were familiar with the issue, labour rates were more, the issue was fixed first time.
In cases like this - I have had an experience in the past with one of my older cars where I had a better result taking it to the dealership, in a nutshell;
- Went to an independent garage twice, issue reappeared each time, labour was cheaper but they had it longer.
- Took it to the dealership that were familiar with the issue, labour rates were more, the issue was fixed first time.
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