Amazon - returns / repairs

[anonymous-user]

[redacted]

[billbring]

I've always found them pretty good, just take the item to a newsagent that facilitates their returns and hand it over, then get refunded a few days later. Pretty sure you don't even need to re-package the item now.

I have had one item go missing and I just emailed them with a receipt for its return and they refunded me without question.

[21TonyK]

I regularly return stuff, no packaging just a QR code the PO scan and hand it over. Refunded within an hour or so to my account.

Not had an issue but never tried to get anything repaired, they've always just replaced.

[Sheepshanks]

21TonyK said:

I regularly return stuff, no packaging just a QR code the PO scan and hand it over. Refunded within an hour or so to my account.

Not had an issue but never tried to get anything repaired, they've always just replaced.

Same as above - refund is done after scan. Chat has worked fine. That's if they want the item back - I forget what decides it now, but on a number of "returns" they've said just chuk the item away,

I didn't know they had a repair option.

I am a bit miffed that currently have a couple of failing Hue lamps and Amazon's process refers me to Philips and there doesn't seem to be any way around that. Philips want the bulb serial numbers and it's not trivial to get at them (the Hue app doesn't show the numbers).

[Jamescrs]

anonymous said:

[redacted]

May be value dependant and also how the refund is issued, I've returned a few things and I always have the refund credited to my Amazon account rather than original form of payment and as soon as it is dispatched they refund me.

I've had a couple of cheap items which for whatever reason I've found are not suitable and asked for a return and they just refund me without a return but that's generally sub £10 items.

[Ham_and_Jam]

OP, Are you sure this isn’t a localised issue with a pilfering courier / pick up point.

It only seems you have the issue that is repeating itself.

[zbc]

It's probably just lost within their system somewhere. They won't lose money as it will be there somewhere but fight for your refund.

[Sheepshanks]

anonymous said:

[redacted]

I take stuff to the post office (village sub PO), they scan it, and I get an email confirming I've been refunded shortly afterwards.

[snuffy]

Amazon have the best customer service I've ever cone across. No arguments about anything.

For example, the Freeview box I bought turned its toes up. Log a call and they ring you back instantly. Very next they arrived with a new one, an hour later another van arrived to take the old one away.

And on the odd occasion I've returned some, I popped along to the local supermarket, no packaging as I'd hoofed that, but that is fine. And once they logged it as received, they issued a refund, I assume it's no longer your problem as they have acknowledged receipt.

They are brilliant.

[Drumroll]

I must say whenever I have returned stuff or had a problem Amazon has been fine.

[48k]

Sheepshanks said:

That's if they want the item back - I forget what decides it now, but on a number of "returns" they've said just chuk the item away,

In the scenario where the return is requested due to damage there is some quite sophisticated profiling and analytics on the back end which decides if the return could be a fraud attempt. This then feeds in to the decision to request the item back or not.

[Wacky Racer]

My son ordered a Ring doorbell.

He genuinely didn't get round to fixing it for two years,,,,away on business, never got round to it etc.

It worked fine for two days then failed.

He explained and they said keep that one we'll sent you a replacement.

Great service






He still hasn't fitted the replacement a year later.....

[The Gauge]

I find Amazon returns & refunds to be excellent, apart from my last return via Morrisons supermarket drop box of an £8 smart plug which they claim they never received so haven't refunded me. Never mind, it's only £8 so not worth challenging. For a more expensive item I'm not sure how you'd prove a return when using a drop box?

[Geoffcapes]

Sheepshanks said:

21TonyK said:

I regularly return stuff, no packaging just a QR code the PO scan and hand it over. Refunded within an hour or so to my account.

Not had an issue but never tried to get anything repaired, they've always just replaced.

Same as above - refund is done after scan. Chat has worked fine. That's if they want the item back - I forget what decides it now, but on a number of "returns" they've said just chuk the item away,

I didn't know they had a repair option.

I am a bit miffed that currently have a couple of failing Hue lamps and Amazon's process refers me to Philips and there doesn't seem to be any way around that. Philips want the bulb serial numbers and it's not trivial to get at them (the Hue app doesn't show the numbers).

I had this with Ikea recently. I bought a bedside table for my son and it came with one of the pieces damaged (only minimally but I paid for a perfect one), so I asked for a replacement, which they did very swiftly, a whole new bedside table. When I asked when they would be picking the damaged one up, they said just chuck it.
Which I obviously didn't as the damage is on the bottom and not even noticeable. So we have two bedside table for the price of 1.
Each should have cost £60.

Not worth the effort obviously.

[Simpo Two]

I use Amazon quite often and have only had issues with two sellers, so I referred the cases to Amazon under their 'A-Z Guarantee' and they were swiftly fixed.