Associated costs of returning "installed" hardware

[anonymous-user]

[redacted]

[Oceanrower]

As someone who does this for a living (and who purchases from Screwfix on an almost daily basis) I was going to respond with helpful tips that would have sorted out your predicament very quickly but…


after the till monkey comment you can sod off!

[Metric Max]

I have this problem with a tap that is shaped like this;

https://www.diy.com/departments/franke-montreux-st...

Although that is not my actual tap, but that is the basic shape.
When a tap is turned off there is water in the upward part of the faucet and I believe that at the top of the bend there is the meniscus effect which causes dripping to occur.
No doubt someone with a more scientific brain will be along shortly.
If I turn the tap off from a good flow suddenly to off I get no dripping, I think the water at the bend has been forced out

[Austin_Metro]

anonymous said:

[redacted]

Get the plumber to remove the old tap and install the new one in one visit. The majority of the charge is for turning up - I’ve just saved you 200gbp.

As for Screwfix, you’ll need to check the terms of the contract with them. I would anticipate that their terms exclude the costs of refitting even if a productive is defective.

[Pica-Pica]

Oceanrower said:

As someone who does this for a living (and who purchases from Screwfix on an almost daily basis) I was going to respond with helpful tips that would have sorted out your predicament very quickly but…


after the till monkey comment you can sod off!

I agree. I have had nothing but excellent service from Screwfix and their staff.

[OutInTheShed]

It must be a terrible thing to cope with, having a few cc of water drip out of your fashion-victim taps.

The OP should sue for stress and the expense of counselling.

[sugerbear]

1. thestruggleisreal

[Dog Star]

Oceanrower said:

after the till monkey comment you can sod off!

Amen!

That’s up there with “get a little man in” - a lot of my mates are in the building trade and the above term will get you very short shrift.

[119]

I guess this thread is going to go the way the OP wasn’t expecting.



As for the till monkey comment, this coming from someone who can’t use a fking spanner.

[Riley Blue]

Perhaps it's my age (74) but I've always regarded fitting a tap as a D-I-Y job akin to wiring a plug. There are videos showing how to fit Grohe taps and how to deal with leaks, probably a half-hour job max.

[CorradoTDI]

anonymous said:

[redacted]

You tried turning the stop cock / service valves down a bit? many older house don't have a pressure regulator installed.

Speak to Grohe too - they will probably send someone out to look at the kitchen tap.

[nikaiyo2]

You could have got a plumber to supply and fit taps for you, then they are responsible for the costs of rectification.

If you supply materials, the cost to re-fit is on you. Not the installer, not the manufacturer, not the retailer. This is why supply and fit is usually vastly more costly than supply only.

[Sheepshanks]

anonymous said:

[redacted]

It's £400.

[Oceanrower]

Sheepshanks said:

anonymous said:

[redacted]

It's £400.

It’s 20 minutes work with a spanner. If that.

[98elise]

anonymous said:

[redacted]

I can understand your frustration but unless you paid for supply and intall then it's two separate things. Screwfix are never going to be liable for your installation costs. They have only supplied the parts so that's all they are liable for.

[98elise]

CorradoTDI said:

anonymous said:

[redacted]

You tried turning the stop cock / service valves down a bit? many older house don't have a pressure regulator installed.

Speak to Grohe too - they will probably send someone out to look at the kitchen tap.

That will alter flow, not pressure.

[Sheepshanks]

anonymous said:

[redacted]

You could install small air lines to blow the tears away.

[Biker 1]

fk me, how hard can it be to install a couple of taps?? Pretty much all standard fittings, they come with installation instructions & the correct fibre washers etc. Even a Chinese adjustable spanner would be sufficient!
Grohe are reasonable quality & anyway will probably have standard fit ceramic cartridges.
PH of all places - I thought pretty much all members were at least half competent with spannering.....

[KungFuPanda]

I highly doubt you’ll get any contribution towards labour. It’s just like car parts. If they fail, you don’t get any money towards the garage labour fees for refitting.

[Llandudno]

Imagine not being able to install taps and adjust the pressure, but calling retail staff till monkeys.
I hope somebody makes money from you.