Money missing after transfer
Discussion
anonymous said:
[redacted]
If it is really a direct debit, then this may help: https://www.directdebit.co.uk/direct-debit-guarant...However, the timescales you mention seem too quick for a direct debit, so I doubt it is.
You can' t take it to the ombudsman without exhausting complaints procedures. And which one are you taking to the ombudsman?
Is it really a DD? My kids' payments for school stuff on DD takes a few days to show (but counts straight away). Direct debits aren't usually operated by individuals. It could be a charge on a debit card, or set up as a faster payment or through open banking/similar. Best to be 100% sure of the method of transfer. I imagine one of the bank would step-up with a £100 goodwill gesture before it ever went too far - but it's almost impossible for transfers to actually go missing these days.
Is it really a DD? My kids' payments for school stuff on DD takes a few days to show (but counts straight away). Direct debits aren't usually operated by individuals. It could be a charge on a debit card, or set up as a faster payment or through open banking/similar. Best to be 100% sure of the method of transfer. I imagine one of the bank would step-up with a £100 goodwill gesture before it ever went too far - but it's almost impossible for transfers to actually go missing these days.
anonymous said:
[redacted]
Do you mean you simply used the details from your schedule of payees from your Barclays' account to transfer the £100 ?
As such whilst you say money is usually transferred in minutes I have found from various transfer's that it can take anywhere from that to a couple of days !
If your Barclays account balance is showing as -£100 then I think you should give at least until this pm and check with Marcus again.
You are way too early into going to the Ombudsman which as has already been said you cannot go to yet anyway.
As such whilst you say money is usually transferred in minutes I have found from various transfer's that it can take anywhere from that to a couple of days !
If your Barclays account balance is showing as -£100 then I think you should give at least until this pm and check with Marcus again.
You are way too early into going to the Ombudsman which as has already been said you cannot go to yet anyway.
Pursue the complaint.
Getting fobbed off for two hours is the issue here despite some people saying taking take it on the chin.
They'll give you something for your trouble although I guess you just want an explanation. My missus used to supervise this kind of stuff for Barclays and their complaints procedure is pretty tight, every call and complaint is recorded and dealt with properly, it may take some time but they'll get to the bottom of it.
Sadly the first line communication for Barclays (call centres) is still pretty shoddy unless you're Barclays Premier (still not great) or Barclays wealth.
Getting fobbed off for two hours is the issue here despite some people saying taking take it on the chin.
They'll give you something for your trouble although I guess you just want an explanation. My missus used to supervise this kind of stuff for Barclays and their complaints procedure is pretty tight, every call and complaint is recorded and dealt with properly, it may take some time but they'll get to the bottom of it.
Sadly the first line communication for Barclays (call centres) is still pretty shoddy unless you're Barclays Premier (still not great) or Barclays wealth.
DT1975 said:
Pursue the complaint.
Getting fobbed off for two hours is the issue here despite some people saying taking take it on the chin.
They'll give you something for your trouble although I guess you just want an explanation. My missus used to supervise this kind of stuff for Barclays and their complaints procedure is pretty tight, every call and complaint is recorded and dealt with properly, it may take some time but they'll get to the bottom of it.
Sadly the first line communication for Barclays (call centres) is still pretty shoddy unless you're Barclays Premier (still not great) or Barclays wealth.
They`ve offered to reimburse him so he isn`t out of pocket. If they hadn`t fair enough, but what is the `win` out of this situation ? Getting fobbed off for two hours is the issue here despite some people saying taking take it on the chin.
They'll give you something for your trouble although I guess you just want an explanation. My missus used to supervise this kind of stuff for Barclays and their complaints procedure is pretty tight, every call and complaint is recorded and dealt with properly, it may take some time but they'll get to the bottom of it.
Sadly the first line communication for Barclays (call centres) is still pretty shoddy unless you're Barclays Premier (still not great) or Barclays wealth.
Life is too short. Take the money and move on.
I’ve had it once before when I thought I’d lost £9.5k that I’d transferred from one account to another that was usually instant, but after a couple of days it showed up. It’s infuriating but does happen from time to time.
Regarding the £100 they have offered if you don’t escalate the complaint, I’d happily take it, you’re not out of pocket and there’s still the likelihood that the original £100 will still show up.
Regarding the £100 they have offered if you don’t escalate the complaint, I’d happily take it, you’re not out of pocket and there’s still the likelihood that the original £100 will still show up.
I’m guessing it went by FPS
https://www.wearepay.uk/what-we-do/payment-systems...
“ As a minimum, all financial institutions in the UK must abide by the Payment Services Directive (PSD) – this states that any payments made by mobile, internet or phone banking (including standing orders) must arrive by the end of the following business day at the latest.”
https://www.wearepay.uk/what-we-do/payment-systems...
“ As a minimum, all financial institutions in the UK must abide by the Payment Services Directive (PSD) – this states that any payments made by mobile, internet or phone banking (including standing orders) must arrive by the end of the following business day at the latest.”
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