Dealer mis-registered used car
Discussion
My friend bought a used car from a main dealer in July 2023.
She realised a couple of days ago while renewing the insurance that she hadn't received a road tax renewal reminder. Online check shows it ran out 1st July.
She also realised that she didn't receive the new V5, just the slip when she got the car.
Without the new V5 or the reminder, she can't tax the car online.
She phoned the DVLA, and apparently the paperwork was sent to another house in her road. The owner of the house says they have received nothing.
Dealer says "not my problem, apply for a new V5".
All I can think of is that the dealer messed up when they processed the sale online, selecting the wrong address from the drop down list.
If it was me, I'd be straight down to the dealer, kicking off until they sorted it out.
She realised a couple of days ago while renewing the insurance that she hadn't received a road tax renewal reminder. Online check shows it ran out 1st July.
She also realised that she didn't receive the new V5, just the slip when she got the car.
Without the new V5 or the reminder, she can't tax the car online.
She phoned the DVLA, and apparently the paperwork was sent to another house in her road. The owner of the house says they have received nothing.
Dealer says "not my problem, apply for a new V5".
All I can think of is that the dealer messed up when they processed the sale online, selecting the wrong address from the drop down list.
If it was me, I'd be straight down to the dealer, kicking off until they sorted it out.
clockworks said:
My friend bought a used car from a main dealer in July 2023.
She realised a couple of days ago while renewing the insurance that she hadn't received a road tax renewal reminder. Online check shows it ran out 1st July.
She also realised that she didn't receive the new V5, just the slip when she got the car.
Without the new V5 or the reminder, she can't tax the car online.
She phoned the DVLA, and apparently the paperwork was sent to another house in her road. The owner of the house says they have received nothing.
Dealer says "not my problem, apply for a new V5".
All I can think of is that the dealer messed up when they processed the sale online, selecting the wrong address from the drop down list.
If it was me, I'd be straight down to the dealer, kicking off until they sorted it out.
Similar happened to me, it's only £25 to to get a replacement, less hassle get's it sorted sooner.She realised a couple of days ago while renewing the insurance that she hadn't received a road tax renewal reminder. Online check shows it ran out 1st July.
She also realised that she didn't receive the new V5, just the slip when she got the car.
Without the new V5 or the reminder, she can't tax the car online.
She phoned the DVLA, and apparently the paperwork was sent to another house in her road. The owner of the house says they have received nothing.
Dealer says "not my problem, apply for a new V5".
All I can think of is that the dealer messed up when they processed the sale online, selecting the wrong address from the drop down list.
If it was me, I'd be straight down to the dealer, kicking off until they sorted it out.
Ask the neighbour up the road first but, I would apply for a lost V5 online which will arrive at the wrong address within 2-3 days and then put the address right. The other alternative is to go down to the PO with a V62 form and see they will let you tax it at the same time but that will add another owner to the logbook.
You could kick off at the dealer but it wont get the car taxed any faster.
You could kick off at the dealer but it wont get the car taxed any faster.
123DWA said:
Ask the neighbour up the road first but, I would apply for a lost V5 online which will arrive at the wrong address within 2-3 days and then put the address right. The other alternative is to go down to the PO with a V62 form and see they will let you tax it at the same time but that will add another owner to the logbook.
You could kick off at the dealer but it wont get the car taxed any faster.
That might be a possibility, if she can find the correct neighbour to speak to.You could kick off at the dealer but it wont get the car taxed any faster.
She spoke to who she thought was the correct neighbour, but they said "that's not my address".
Bit of a weird one, rural backwater with a few houses that aren't named clearly. Even the Post Office database isn't 100% correct.
It looks like the actual house the dealer registered it to is now an empty plot - house demolished a while ago.
Jordie Barretts sock said:
Amazing.
The school holidays throw up some interesting threads.
Erm, I'm getting my state pension, my friend is 62The school holidays throw up some interesting threads.
It is the school holidays though, figured that one out because the area is overrun with emmets.
This dealer has form for being rubbish with paperwork. I traded a car in with them a couple of years ago. They "forgot" to take my px into the trade, so I didn't get the RFL refund and acknowledgement slip until I went in and complained, having been "blanked" when I tried phoning them.
clockworks said:
Jordie Barretts sock said:
Amazing.
The school holidays throw up some interesting threads.
Erm, I'm getting my state pension, my friend is 62The school holidays throw up some interesting threads.
It is the school holidays though, figured that one out because the area is overrun with emmets.
(b)This dealer has form for being rubbish with paperwork. I traded a car in with them a couple of years ago. They "forgot" to take my px into the trade, so I didn't get the RFL refund and acknowledgement slip until I went in and complained, having been "blanked" when I tried phoning them.(/b)
clockworks said:
My friend bought a used car from a main dealer in July 2023.
She realised a couple of days ago while renewing the insurance that she hadn't received a road tax renewal reminder. Online check shows it ran out 1st July.
She also realised that she didn't receive the new V5, just the slip when she got the car.
Without the new V5 or the reminder, she can't tax the car online.
She phoned the DVLA, and apparently the paperwork was sent to another house in her road. The owner of the house says they have received nothing.
Dealer says "not my problem, apply for a new V5".
All I can think of is that the dealer messed up when they processed the sale online, selecting the wrong address from the drop down list.
If it was me, I'd be straight down to the dealer, kicking off until they sorted it out.
I don't think there is much to kick off at the dealer about....Maybe they misheard the number? Maybe your friend said the wrong house number? it was a year ago, pretty much impossible to say with certainty how it happened.She realised a couple of days ago while renewing the insurance that she hadn't received a road tax renewal reminder. Online check shows it ran out 1st July.
She also realised that she didn't receive the new V5, just the slip when she got the car.
Without the new V5 or the reminder, she can't tax the car online.
She phoned the DVLA, and apparently the paperwork was sent to another house in her road. The owner of the house says they have received nothing.
Dealer says "not my problem, apply for a new V5".
All I can think of is that the dealer messed up when they processed the sale online, selecting the wrong address from the drop down list.
If it was me, I'd be straight down to the dealer, kicking off until they sorted it out.
I've had similar but I was chasing the DVLA when I hadn't received the V5 after about 2 week (its normally quick when done online). They issued a new one FOC. I guess they're less likely to do that a year later.
HTP99 said:
clockworks said:
Jordie Barretts sock said:
Amazing.
The school holidays throw up some interesting threads.
Erm, I'm getting my state pension, my friend is 62The school holidays throw up some interesting threads.
It is the school holidays though, figured that one out because the area is overrun with emmets.
(b)This dealer has form for being rubbish with paperwork. I traded a car in with them a couple of years ago. They "forgot" to take my px into the trade, so I didn't get the RFL refund and acknowledgement slip until I went in and complained, having been "blanked" when I tried phoning them.(/b)
MustangGT said:
This. When selling the car simply log in and do it online. Receive confirmation slip within a week. The DVLA makes it very clear it is the seller's responsibility, it even says so on the V5C.
She was the buyer in this case, from a main dealer.She sold her old car privately, did the transfer online, no problem.
Is it even possible for the buyer to do the online transfer?
I do agree though that it's the buyer's responsibility to check that they get the paperwork through the post at some point, and chase it if it doesn't arrive.
I've just spoken to her again. She has got the V5 request form from the Post Office, and sent it off.
How can she tax the car though?
clockworks said:
She was the buyer in this case, from a main dealer.
She sold her old car privately, did the transfer online, no problem.
Is it even possible for the buyer to do the online transfer?
I do agree though that it's the buyer's responsibility to check that they get the paperwork through the post at some point, and chase it if it doesn't arrive.
I've just spoken to her again. She has got the V5 request form from the Post Office, and sent it off.
How can she tax the car though?
Martin will do it https://www.roadtaxmartin.com/ 100% recommend and before anyone says it's a scam it really isn't, will cost an extra £50 but will be done same dayShe sold her old car privately, did the transfer online, no problem.
Is it even possible for the buyer to do the online transfer?
I do agree though that it's the buyer's responsibility to check that they get the paperwork through the post at some point, and chase it if it doesn't arrive.
I've just spoken to her again. She has got the V5 request form from the Post Office, and sent it off.
How can she tax the car though?
twing said:
Martin will do it https://www.roadtaxmartin.com/ 100% recommend and before anyone says it's a scam it really isn't, will cost an extra £50 but will be done same day
I was going to suggest Martin in my other post but last time I mentioned him there was a pile on saying it can't be done. Which I know is hard to believe on this website.123DWA said:
I was going to suggest Martin in my other post but last time I mentioned him there was a pile on saying it can't be done. Which I know is hard to believe on this website.
I did think twice about posting but he's saved my bacon so many times thought I'd give him a shout outclockworks said:
MustangGT said:
This. When selling the car simply log in and do it online. Receive confirmation slip within a week. The DVLA makes it very clear it is the seller's responsibility, it even says so on the V5C.
She was the buyer in this case, from a main dealer.She sold her old car privately, did the transfer online, no problem.
Is it even possible for the buyer to do the online transfer?
I do agree though that it's the buyer's responsibility to check that they get the paperwork through the post at some point, and chase it if it doesn't arrive.
I've just spoken to her again. She has got the V5 request form from the Post Office, and sent it off.
How can she tax the car though?
clockworks said:
This dealer has form for being rubbish with paperwork. I traded a car in with them a couple of years ago. They "forgot" to take my px into the trade, so I didn't get the RFL refund and acknowledgement slip until I went in and complained, having been "blanked" when I tried phoning them.
MustangGT said:
clockworks said:
MustangGT said:
This. When selling the car simply log in and do it online. Receive confirmation slip within a week. The DVLA makes it very clear it is the seller's responsibility, it even says so on the V5C.
Ah, OK.I know that it's my responsibility when selling, that's why I phoned the dealer 5 weeks after the px, as I'd not received the DVLA acknowledgement slip.
They assured me that "we always do it on time, must be DVLA's fault".
Another 2 weeks, still nothing, so I went into the dealership and asked them to prove that they had done it
Salesperson got out the file, sure enough, they hadn't done it.
No apology, but she did it while I watched.
She was the buyer in this case, from a main dealer.
She sold her old car privately, did the transfer online, no problem.
Is it even possible for the buyer to do the online transfer?
I do agree though that it's the buyer's responsibility to check that they get the paperwork through the post at some point, and chase it if it doesn't arrive.
I've just spoken to her again. She has got the V5 request form from the Post Office, and sent it off.
How can she tax the car though?
clockworks said:
This dealer has form for being rubbish with paperwork. I traded a car in with them a couple of years ago. They "forgot" to take my px into the trade, so I didn't get the RFL refund and acknowledgement slip until I went in and complained, having been "blanked" when I tried phoning them.
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