From Zen to EE BB....

[Turn7]

As good/worse/better ?

Would save us £150/year and both have unlimited data on mobiles......

Zen have been fab on the one time Ive ever had to phone them. and EE use the same infrastructure I believe ?

[Turn7]

Anyone any views on this ?

[colin79666]

You will lose your static ip address, if that’s something that matters to you.

[xeny]

Zen has a great reputation for service, EE not so much. How important is less unreliable broadband to you?

[tr7v8]

I was recommended to Zen years ago for 110% support. When I have needed them they've been been brilliant.
My mother was on EE when I needed their support they were beyond useless. I'll stay with Zen thanks.

[Buttery Ken]

Turn7 said:

As good/worse/better ?

Would save us £150/year and both have unlimited data on mobiles......

Zen have been fab on the one time Ive ever had to phone them. and EE use the same infrastructure I believe ?

I first had Zen dial-up back in 1996. I even remember the dial-up number was an 01706

I've now been on their FTTP product for over two years and had zero outage. I love the fact I can ring them and speak to someone within minutes if I need to. Given my wife and both work from home, a solid connection and good customer service is essential to us. Happy to pay £60pcm for that.

[Daz68]

Lucky to have got a locked in deal for £30.00 month forever with them as long as I keep current contract. 70MB is plenty for me and Zen customer service is awesome.

[x5tuu]

xeny said:

Zen has a great reputation for service, EE not so much. How important is less unreliable broadband to you?

Its the same line - same exchange - same equipment outside the home - why would it be less reliable?

[xeny]

x5tuu said:

Its the same line - same exchange - same equipment outside the home - why would it be less reliable?

Sorry - I should have phrased it as likely time to fix any issues, I was thinking of reliability as a metric of time unavailable.