RAC Warranty Woes

[Josho1191]

Hi All

Looking for a bit of advice. Recently purchased a 2019 Peugeot 3008 1.5 HDi from a reputable dealer in Bristol (I live in Plymouth). 2 months down the line, it has decided to develop an Adblue fault (along with stop/start not working and reverse camera intermittently not working) and a countdown has started. Its currently on 550 miles before the car will not be able to be started anymore. The car came with a 6 month RAC warranty. I've contacted the dealer in the first instance, to report the issues. They sent me a text with the details of what I have to to. This was to direct me to the RAC website and find an RAC approved repair centre to contact, to have the car booked in , faults diagnosed, quote to repair and so on. So far, several of the garages that are within a reasonable distance from me, will not touch the car due to the adblue fault, and have recommended me to book it in with the local Peugeot dealer. The only issue with this, is that the local Peugeot dealer want £162 p/hr labour, and the RAC warranty only covers up to £50 p/hr. I really don't feel like coughing up the extra to get this fault sorted. I'm not quite sure what I can do next? I've read that the Consumer Rights acts covers the car for up to 6 months, giving the dealer one opportunity to repair, or I can reject the car and get money back (not all of it as we've had it for 2 months)

I'd be interested to know if anyone has been in a similar situation to this? Do I go back to the dealer and tell them that the RAC garages around me won't look at the car, and tell them they (the dealer) have to sort it? If that's the case, will i have to drive the car back up to Bristol? Or do I have rights to get the car collected?

Any advice would be much appreciated

Thanks

[The Rotrex Kid]

Have you put adblue in it?

My advice would be to get the adblue coded out, lots of people around that can do it for sub £200 and you’ll never have to think about it again.

[Josho1191]

The Rotrex Kid said:

Have you put adblue in it?

My advice would be to get the adblue coded out, lots of people around that can do it for sub £200 and you’ll never have to think about it again.

Yes topped up about a week ago. Countdown still carrying on.

I've read into the coding out, but its against the point really. After 6 months when the warranty runs out then its a possibility, but right now its under a warranty and I'd like to exercise that ideally.

[The Rotrex Kid]

Josho1191 said:

The Rotrex Kid said:

Have you put adblue in it?

My advice would be to get the adblue coded out, lots of people around that can do it for sub £200 and you’ll never have to think about it again.

Yes topped up about a week ago. Countdown still carrying on.

I've read into the coding out, but its against the point really. After 6 months when the warranty runs out then its a possibility, but right now its under a warranty and I'd like to exercise that ideally.

Then you can either find a garage who will use the warranty @ £50 an hour or play hard ball with the dealer and see if they will stump up for the fix.

[leyorkie]

Good luck finding a dealer/ specialist for £50 an hour. Warranties on used cars are never what they seem.

[surveyor]

I'm pretty sure these are notorious for stting their adblue systems...

[skyebear]

Contact the seller explaining that while you have sought to use the warranty to remedy the issues, the coverage is not sufficient.

Be courteous and explain the various issues and would they prefer to take the vehicle in themselves or have you send it to Peugeot and they reimburse you for the difference.

[Josho1191]

skyebear said:

Contact the seller explaining that while you have sought to use the warranty to remedy the issues, the coverage is not sufficient.

Be courteous and explain the various issues and would they prefer to take the vehicle in themselves or have you send it to Peugeot and they reimburse you for the difference.

Thank you, yes I think I will try this, give them an opportunity to try and repair it. If they can't, I guess I can exercise my right to request a refund?

[Durzel]

Is there any garage that isn’t operating out of a caravan on a trading estate that will charge <£50/hour labour?

Any half decent place is going to be charging more than that, surely, and franchised/main dealers are going to be considerably more as discovered.

[stevemcs]

It will be easier to find someone to diagnose for £50 than it will to get the RAC to pay for the repairs.

Of the 2 we have seen this week, one needed the ELOYs topping up, the other reseting and going through a calibration. Others have needed a tank, a tank and an injector and ELOYS tank, one we couldn't fix.

Good luck you will need it.

[skyebear]

Josho1191 said:

skyebear said:

Contact the seller explaining that while you have sought to use the warranty to remedy the issues, the coverage is not sufficient.

Be courteous and explain the various issues and would they prefer to take the vehicle in themselves or have you send it to Peugeot and they reimburse you for the difference.

Thank you, yes I think I will try this, give them an opportunity to try and repair it. If they can't, I guess I can exercise my right to request a refund?

Some decent guidance here on your options:

https://www.which.co.uk/consumer-rights/advice/the...

Regarding collection of the car or you dropping it off I'd ask the seller which they prefer. Assuming it's safe to drive and you've made them aware of the issues and warnings, I don't think it's unreasonable for them to ask you to drive it to them. That additional mileage shouldn't count towards any depreciation calculation so make a note of it.

[Gulf7]

Given the symptoms, my money is on a duff battery. Worth changing in the first instance?

[Chamon_Lee]

Josho1191 said:

The Rotrex Kid said:

Have you put adblue in it?

My advice would be to get the adblue coded out, lots of people around that can do it for sub £200 and you’ll never have to think about it again.

Yes topped up about a week ago. Countdown still carrying on.

I've read into the coding out, but its against the point really. After 6 months when the warranty runs out then its a possibility, but right now its under a warranty and I'd like to exercise that ideally.

Common problem on these - Ad blu tank contains a pump - it will be faulty and the whole tank needs to be changed at around 2k.
usually with that there is also an injector that becomes faulty thats around 500 quid all in to change too.

Welcome to the world of "climate change"

[Hugo Stiglitz v2]

Gulf7 said:

Given the symptoms, my money is on a duff battery. Worth changing in the first instance?

It's not, it's a huge issue with the 308/engine. It also comes back again eventually after a repair.

[Riley Blue]

I can't comment about the AdBlue problem but could the stop/start issue be due to an insufficiently charged battery? Some cars do this when lots of short journeys are made but it will operate again after a long trip.

[papa3]

Wow, some cracking and informed answers in here, what's going on?

leyorkie said:

Good luck finding a dealer/ specialist for £50 an hour. Warranties on used cars are never what they seem.

stevemcs said:

It will be easier to find someone to diagnose for £50 than it will to get the RAC to pay for the repairs.

Of the 2 we have seen this week, one needed the ELOYs topping up, the other reseting and going through a calibration. Others have needed a tank, a tank and an injector and ELOYS tank, one we couldn't fix.

Good luck you will need it.

It's been a long time since we charged £50 for anything. We are cheap (franchised) locally at £100/hr with many of the big shops now touching £180/hr.

There are good used car warranties out there, but they cost significantly more than the ste ones. RAC warranty isn't RAC and hasn't been for years, it's just a branding exercise. They are actually incredibly good as a provider and have a highly automated and efficient claims process. The issue is that dealers don't adequately explain the limitations of the cover. A 6 month RAC warranty likely cost about £100 at a basic level. Our 12 month used car warranty costs £300 AND is based on a claimed fund (i.e. the more we claim the more it costs) which incentivises good prep.

surveyor said:

I'm pretty sure these are notorious for stting their adblue systems...

Just google "Peugeot fault" and it's on page 1. Include "Ad blue" and Google will return pages of owner woes.

Josho1191 said:

skyebear said:

Contact the seller explaining that while you have sought to use the warranty to remedy the issues, the coverage is not sufficient.

Be courteous and explain the various issues and would they prefer to take the vehicle in themselves or have you send it to Peugeot and they reimburse you for the difference.

Thank you, yes I think I will try this, give them an opportunity to try and repair it. If they can't, I guess I can exercise my right to request a refund?

This exactly. Under 6 months from purchase the fault is deemed to be present at the time of sale unless the seller can prove otherwise. They could argue (depending on the mileage covered) that you had 2 months use without the fault, thus it was not present at the time of sale. If they are a decent dealer they will be well aware of the known issues. The Which guidance posted is the best out there.

[RazerSauber]

This should be taken back to the seller under the CRA. Warranty is one thing but they have to repair it for you. If you bought it from a main dealer, might be better contacting their complaints team. You certainly shouldn't be left hundreds of pounds out of pocket when it's 2 months down the line. £50/hr is also a joke. I can't think of many garages, even fewer reputable ones, that would operate on that. £60/hr+VAT is the most common I find.

[twing]

Does the warranty document you signed show the labour rate? It's a Peugeot, the only way you won't have Ad-Blue problems is to map it out.

ETA - Were you offered the higher labour rate?

Edited by twing on Friday 8th November 11:52

[charltjr]

Chamon_Lee said:

Common problem on these - Ad blu tank contains a pump - it will be faulty and the whole tank needs to be changed at around 2k.
usually with that there is also an injector that becomes faulty thats around 500 quid all in to change too.

Welcome to the world of "climate change"

AdBlue is nothing to do with climate change, it's for reducing NoX emissions which are harmful to human health.

[blue_haddock]

surveyor said:

I'm pretty sure these are notorious for stting their adblue systems...

Thats exactly what i was about to put, the system on these is terrible and even dealers struggle to resolve the issues.

Personally i would speak to RAC warranties and ask them to source a dealer who is willing to take the job on and work for their labour rate.

Make it their problem not yours.