Hotel cancelled… thoughts?
Discussion
Hi folks,
Have a work do in a fortnight, we are all staying over in a major UK city. We had all booked accommodation 3 months ago.
They have now cancelled this, 2 weeks before the do, stating that the hotel has been sold. Major chain. They’ve obviously known about this for a while, as a month ago the rates increased massively, probably to discourage bookings.
All they have offered is a refund, or to be accommodated at a completely inconvenient location on a nearby motorway junction.
Luckily there are still some, fairly, reasonable alternatives, albeit more expensive.
I have no particular expectations, but what are one’s rights in such a situation?
Have a work do in a fortnight, we are all staying over in a major UK city. We had all booked accommodation 3 months ago.
They have now cancelled this, 2 weeks before the do, stating that the hotel has been sold. Major chain. They’ve obviously known about this for a while, as a month ago the rates increased massively, probably to discourage bookings.
All they have offered is a refund, or to be accommodated at a completely inconvenient location on a nearby motorway junction.
Luckily there are still some, fairly, reasonable alternatives, albeit more expensive.
I have no particular expectations, but what are one’s rights in such a situation?
This happened earlier in the year in Manchester when Oasis released their concert dates. I believe a few hotels cancelled previous reservations and then made the rooms available again for a much higher price.
Not sure if yours is the same situation- I would have assumed that any new owners would also be wanting the rooms to be rented out.
Not sure if yours is the same situation- I would have assumed that any new owners would also be wanting the rooms to be rented out.
We had the same, book a country pub to stay to go to our nephew’s wedding. They cancelled nearer the time ‘boiler being replaced’, or so they said. We believe they had a request for a block booking for the same wedding. We just found a Premier Inn nearby. A bit annoying as we could have walked from the wedding venue and had a few drinks. Nevertheless we enjoyed the wedding - well, apart from catching
CoVID!
Move on.
CoVID!
Move on.
Rufus Stone said:
That's a loss.
It’s not, is it. Get a refund, don’t go to the do, no financial loss at all. Or book somewhere else, maybe better…We have to accept that all these plans in life are subject to change, usually at an inconvenient time, and we can’t expect to be handsomely rewarded for it.
I have no real idea, but I wonder if this might fall under the same principle as the guy who posted on here after he had agreed to sell his car to someone, but then sold it to someone else? The original purchaser took him to small claims due to loss of bargain/loss of opportunity (I can't precisely remember which). The purchaser won.
Isn't it the same principle, that the OP had an agreement with the hotel and he has a right to be put back into the same position following the cancellation? May well be trumped by the hotel's T&Cs, of course.
Isn't it the same principle, that the OP had an agreement with the hotel and he has a right to be put back into the same position following the cancellation? May well be trumped by the hotel's T&Cs, of course.
carreauchompeur said:
No, it states the hotel has been sold by the parent company! No concerts on of note.
My financial loss is limited, it’s just annoying!
Assuming they are refunding your money in full you haven’t suffered any financial loss. My financial loss is limited, it’s just annoying!
Annoying yes but I would be booking an alternative asap before other guests take up any spare locally.
Unless of course the hotels booking T and C says otherwise.
Paul Lazzaro said:
I have no real idea, but I wonder if this might fall under the same principle as the guy who posted on here after he had agreed to sell his car to someone, but then sold it to someone else? The original purchaser took him to small claims due to loss of bargain/loss of opportunity (I can't precisely remember which). The purchaser won.
Isn't it the same principle, that the OP had an agreement with the hotel and he has a right to be put back into the same position following the cancellation? May well be trumped by the hotel's T&Cs, of course.
He is in the same position he was in before the booking. No hotel room and the money in his bank.Isn't it the same principle, that the OP had an agreement with the hotel and he has a right to be put back into the same position following the cancellation? May well be trumped by the hotel's T&Cs, of course.
Why are people intent on kicking the arse out of this incredibly simple situation the OP finds himself in?
did you book direct with the hotel company or through an intermediary like Booking or Expedia? Who took the money?
One of the benefits of booking through an intermediary is that they will rebook you into something or similar standard/neighborhood at their cost. If you booked direct then they'll refund you and tell you to FRO.
One of the benefits of booking through an intermediary is that they will rebook you into something or similar standard/neighborhood at their cost. If you booked direct then they'll refund you and tell you to FRO.
Had this hotel not been available in the first place, you'd still be looking at using one of the more expensive/less convenient alternatives.
A full refund = no loss to you in terms of the booking with that hotel. They're not responsible for the rates/locations of other hotels.
It's a bit like going on holiday and asking for compensation because you couldn't use the pool as the weather was too cold. Swapping the word 'couldnt' with 'didnt want to' is more accurate and is similar to your mindset.....you don't want to pay for a more expensive hotel, yet this option is available.
A full refund = no loss to you in terms of the booking with that hotel. They're not responsible for the rates/locations of other hotels.
It's a bit like going on holiday and asking for compensation because you couldn't use the pool as the weather was too cold. Swapping the word 'couldnt' with 'didnt want to' is more accurate and is similar to your mindset.....you don't want to pay for a more expensive hotel, yet this option is available.
Chucklehead said:
did you book direct with the hotel company or through an intermediary like Booking or Expedia? Who took the money?
One of the benefits of booking through an intermediary is that they will rebook you into something or similar standard/neighborhood at their cost. If you booked direct then they'll refund you and tell you to FRO.
Direct. Although a colleague booked with Hotels.com and they were rather difficult about it apparently!One of the benefits of booking through an intermediary is that they will rebook you into something or similar standard/neighborhood at their cost. If you booked direct then they'll refund you and tell you to FRO.
At least OP was offered an alternate.
Couple of years ago we had booked three nights in Norwich - large (franchised) chain.
Took a call while we were having coffee at Rugby services saying they would honour that nights booking but the other two nights were cancelled.
Got nothing despite being a platinum rewards member.
We struggled to get out of the hotel the next morning as their contractor carried old beds out and new ones in - it was being rented out for asylum seekers!
Couple of years ago we had booked three nights in Norwich - large (franchised) chain.
Took a call while we were having coffee at Rugby services saying they would honour that nights booking but the other two nights were cancelled.
Got nothing despite being a platinum rewards member.
We struggled to get out of the hotel the next morning as their contractor carried old beds out and new ones in - it was being rented out for asylum seekers!
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