Discussion
I was hit by an RSA Motability driver 20 months ago. RSA have admitted responsibility and sent an accessor out who wrote the car off. This was November and in spite of countless emails I've heard nothing back. You can't call them as the automated message advises to email only. Motability has now been taken over by direct line for the insurance. They say I should only deal with RSA.
Does anyone on here have any contacts at RSA or advice please?
Does anyone on here have any contacts at RSA or advice please?
Hope this helps
RSA Insurance Group Chief Executive Email and Telephone
Mr Ken Norgrove Chief Executive
Email ken.norgrove@gcc.rsagroup.com
Telephone 01403 232 323
Switchboard 01403 232 323
Website https://www.rsagroup.com
Social Media T
Postal Address Floor 8, 22 Bishopsgate, London, United Kingdom, EC2N 4BQM
RSA Insurance Group Chief Executive Email and Telephone
Mr Ken Norgrove Chief Executive
Email ken.norgrove@gcc.rsagroup.com
Telephone 01403 232 323
Switchboard 01403 232 323
Website https://www.rsagroup.com
Social Media T
Postal Address Floor 8, 22 Bishopsgate, London, United Kingdom, EC2N 4BQM
Might as well flush those emails or calls down the pan. They are b
ds to deal with. https://www.trustpilot.com/review/rsagroup.com
ds to deal with. https://www.trustpilot.com/review/rsagroup.comDecky_Q said:
They admitted liability so get on to an accident management company and they'll have you in a nice hire car within hours and they'll screw RSA hard for every day they delay settling the case. I'd say you'll be paid out in a week.
The OP seems to have managed without a hire car for 20 months (perhaps he's already replaced the car?), so justifying why he needs one now might not be a simple task.Added: Or he mentioned November in the post - does he mean 2 months?
Edited by Aretnap on Saturday 4th January 20:13
That makes a big difference. 20 months is way too long. 2 months is just a bit slow. However there is no contract to adhere to between the OP and the 3rd party ins co, so maybe 2 months or 3 or 4 is perfectly normal.
It does illustrate the answer to the perennial PH ins question. In a non-fault accident, do you go through your own ins co/AMC or claim direct. The answer being it depends on how much effort you are happy to put in if the 3rd party ins co is not very cooperative (or not at all cooperative).
It does illustrate the answer to the perennial PH ins question. In a non-fault accident, do you go through your own ins co/AMC or claim direct. The answer being it depends on how much effort you are happy to put in if the 3rd party ins co is not very cooperative (or not at all cooperative).
dba7108 said:
I was hit by an RSA Motability driver 20 months ago. RSA have admitted responsibility and sent an accessor out who wrote the car off. This was November and in spite of countless emails I've heard nothing back. You can't call them as the automated message advises to email only. Motability has now been taken over by direct line for the insurance. They say I should only deal with RSA.
Does anyone on here have any contacts at RSA or advice please?
The theory behind dealing direct with the third party Insurer is that they supply a loan car and repair your car or payout quickly which keeps their costs down. However as you've experienced, you've been screwed over by RSA, and your claim is likely lost.Does anyone on here have any contacts at RSA or advice please?
If you went through your own Insurer, you could argue the cost of the vehicle with them, invoke their complaints procedure and head to the ombudsman. With the third party Insurer you have no rights to using their complaints system or the ombudsman because you are not their cusotmer. Many people forget that a lot of Insurers guarantee the repairs for the lifetime of you owning the vehicle; with the third party Insurer, how many s
ts do you think they give?Why do you think the claim is lost? Do you mean they've lost the paperwork or that something has happened that means the OP doesn't have a claim any more?
It looks to me that the OP does have a claim, but probably needs to up the ante, probably towards or in court.
ETA for anyone who remembers it might be "under consideration" or "under active consideration"!
It looks to me that the OP does have a claim, but probably needs to up the ante, probably towards or in court.
ETA for anyone who remembers it might be "under consideration" or "under active consideration"!
havoc said:
Sorry for the obvious question, but why not go to your own insurers? Y'know...the party that DOES owe you a duty of care...
I could be wrong, but your insurers owe you want you have contracted to and what the Insurance Act (and others) covers. But not sure so much about duty of care per se.BertBert said:
havoc said:
Sorry for the obvious question, but why not go to your own insurers? Y'know...the party that DOES owe you a duty of care...
I could be wrong, but your insurers owe you want you have contracted to and what the Insurance Act (and others) covers. But not sure so much about duty of care per se.You have a contract with them, you don't have a contract with 3P insurer. Your insurer has to put you back into pre-accident position, or an equivalent to. 3P insurer only has to settle their insured's liabilities, which is (a) different; and (b) open to all sorts of interpretations as to scope and timescale.
So unless OP just has 3P insurance cover (???), my underlying point is "why the **** would anyone in a serious accident or write-off situation not just go straight to their own insurer?"
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