Fit for purpose?
Discussion
My partner got me the Samsung Ring for Christmas, approx £400. Worked 2 weeks, then stopped while i was sleeping and would't charge.
Being only 2 weeks old and not doing anything physical with it, I thought well this will be covered under warranty, i mean i didn't even use it when showering or washing up.
Phone John Lewis, didn't want to know, said go to Samsung, they said they would send courier to collect it.
Took a few photos (were no scratches etc) and courier collected.
few days later, email to say not covered by warranty as it was impact shock, repair bill £454!!! so more expensive that the frikkin ring
I said not acceptable and sent pictures of the ring, and that the worst it had had was using the bannister walking up flights of stairs.
They have now sent me a pic to prove that there was damage and show a hairline crack near one of the sensors. I never saw that, and unfortunately my pictures were not that close up on this particular area to prove otherwise.
I'm 99.9% sure there was no crack, but i'm 100% sure it never got any misuse.
Has anyone else had any issues like this, or is it just another case of sucking it up?
Being only 2 weeks old and not doing anything physical with it, I thought well this will be covered under warranty, i mean i didn't even use it when showering or washing up.
Phone John Lewis, didn't want to know, said go to Samsung, they said they would send courier to collect it.
Took a few photos (were no scratches etc) and courier collected.
few days later, email to say not covered by warranty as it was impact shock, repair bill £454!!! so more expensive that the frikkin ring
I said not acceptable and sent pictures of the ring, and that the worst it had had was using the bannister walking up flights of stairs.
They have now sent me a pic to prove that there was damage and show a hairline crack near one of the sensors. I never saw that, and unfortunately my pictures were not that close up on this particular area to prove otherwise.
I'm 99.9% sure there was no crack, but i'm 100% sure it never got any misuse.
Has anyone else had any issues like this, or is it just another case of sucking it up?
Sorry to hear this OP, would add John Lewis are s
t, why anyone shops there I've no idea, your experience is the same as mine, total crap.
Look at it this way, you've nothing to loose now. I wouldn't spend anything more, however I would see what avenues are open to you next. Others will be along shortly with what you can actually try next, however, I'd be seeking some legal advice and also contacting the courier to understand their insurances.
I would start be insisting this crack wasn't there when the courier collected and you have photos, which I'd keep private at the moment. I'd explain to the courier and ask how to make a claim against them.
I'm assuming you didn't pay with a credit card, if you did, contact them and ask for advice too.
t, why anyone shops there I've no idea, your experience is the same as mine, total crap.Look at it this way, you've nothing to loose now. I wouldn't spend anything more, however I would see what avenues are open to you next. Others will be along shortly with what you can actually try next, however, I'd be seeking some legal advice and also contacting the courier to understand their insurances.
I would start be insisting this crack wasn't there when the courier collected and you have photos, which I'd keep private at the moment. I'd explain to the courier and ask how to make a claim against them.
I'm assuming you didn't pay with a credit card, if you did, contact them and ask for advice too.
Wolfer said:
Phone John Lewis, didn't want to know, said go to Samsung, they said they would send courier to collect it.
Are they still doing this? Back in 2013 we bought an espresso machine from John Lewis and when it died shortly afterwards they insisted it was nothing to do with them and I needed to talk to the manufacturer. I wrote an extremely snotty letter (you know, an actual paper thing) to their corporate customer services department pointing out their responsibilities as a retailer and they grudgingly agreed to replace the item. For a major high street retailer they're really junk. Of course, they've probably closed the customer services department by now.You'd be much better off at Currys or on-line.
I think you should have persevered with the JL route before going to Samsung.
They have no get out, the responsibility lies entirely with them. Whether the outcome would have been different is difficult to work out.
They may have replaced without quibble or simply sent it to Samsung on your behalf and you would be where you are now.
They have no get out, the responsibility lies entirely with them. Whether the outcome would have been different is difficult to work out.
They may have replaced without quibble or simply sent it to Samsung on your behalf and you would be where you are now.
Trouble is OP has already sent it by courier, Samsung have noted it's broken, therefore it's broken.
John Lewis are off the hook (sadly as they are ste)
And I'd suggest Samsung won't back down as it's broken
I think the only course of action now is against the courier company and the assumption they broke it. I'd be trying to claim something from them, as I said by reiterating OP has photos of the item not broken and see what they say, they will have insurance and even £50 is something!
John Lewis are off the hook (sadly as they are s
te)And I'd suggest Samsung won't back down as it's broken
I think the only course of action now is against the courier company and the assumption they broke it. I'd be trying to claim something from them, as I said by reiterating OP has photos of the item not broken and see what they say, they will have insurance and even £50 is something!
andburg said:
Get Samsung to send it back to you.
Go back John Lewis, item is faulty within 6 months and no t they don’t want to refund or replace they need to prove that hairline crack wasn’t there and already started at the point of sale which they cant.
With the fault logged with Samsung I don’t think your cunning plan will have much traction.Go back John Lewis, item is faulty within 6 months and no t they don’t want to refund or replace they need to prove that hairline crack wasn’t there and already started at the point of sale which they cant.
Teem50 said:
Wolfer said:
Phone John Lewis, didn't want to know, said go to Samsung, they said they would send courier to collect it.
Are they still doing this? Back in 2013 we bought an espresso machine from John Lewis and when it died shortly afterwards they insisted it was nothing to do with them and I needed to talk to the manufacturer. I wrote an extremely snotty letter (you know, an actual paper thing) to their corporate customer services department pointing out their responsibilities as a retailer and they grudgingly agreed to replace the item. For a major high street retailer they're really junk. Of course, they've probably closed the customer services department by now.You'd be much better off at Currys or on-line.
Your contract is with whoever you bought it from, and you have consumer rights.
If JL bought it from Samsung then that's their B2B relationship and has nothing to do with you. You're at the mercy of Samsungs good will.
Every time I've dealt with the manufacturer rather than the retailer it's been a pain and the customer service has been crap.
Always go back to the place you bought it from.
rlg43p said:
John Lewis customer service has always been brilliant for any issues I've had. They are my first choice if I want to buy any tech item.
To suggest Currys would be better is astonishing to me.
Same here. In all our dealings with JL have been excellent.To suggest Currys would be better is astonishing to me.
On the other hand, Curry’s have been crap - to the point we don’t get anything from them now.
Teem50 said:
Wolfer said:
Phone John Lewis, didn't want to know, said go to Samsung, they said they would send courier to collect it.
Are they still doing this? Back in 2013 we bought an espresso machine from John Lewis and when it died shortly afterwards they insisted it was nothing to do with them and I needed to talk to the manufacturer. I wrote an extremely snotty letter (you know, an actual paper thing) to their corporate customer services department pointing out their responsibilities as a retailer and they grudgingly agreed to replace the item. For a major high street retailer they're really junk. Of course, they've probably closed the customer services department by now.You'd be much better off at Currys or on-line.
I too, reminded them of the Sales of Goods Act etc etc
I would say not fit for purpose. Anything marketed to be worn as a ring should be virtually unbreakable.
I’ve spent today breaking up concrete with a cold chisel and club hammer, to replace fence posts. I’ve had a 22ct gold wedding ring on my hand and a Longines Hydroconquest on my wrist and I wouldn’t have considered removing either (in fact I doubt if I will ever get the ring off again).
I’m a bit surprised that Samsung are admitting to a tiny crack without other easily visible damage - it doesn’t suggest great durability…
I’ve spent today breaking up concrete with a cold chisel and club hammer, to replace fence posts. I’ve had a 22ct gold wedding ring on my hand and a Longines Hydroconquest on my wrist and I wouldn’t have considered removing either (in fact I doubt if I will ever get the ring off again).
I’m a bit surprised that Samsung are admitting to a tiny crack without other easily visible damage - it doesn’t suggest great durability…
Thanks all,
The 3rd party company have sent it back, as Out Of Warranty.
I have now opened it, and on close inspection I can see a hair line crack!!! However, myself and my wife checked it over completely before raising the issue with Samsung as we wanted to check before sending off....and we even took pictures as we were so sure there was nothing wrong. Although our pictures don't seem to have picked up any damage. Either way we are 99.99% sure it was perfect on the outside when we sent it off!
Not sure here, even IF, and that for me is a big IF, it was damaged by me, from what? I did nothing wearing it that should have caused damage.
The 3rd party company have sent it back, as Out Of Warranty.
I have now opened it, and on close inspection I can see a hair line crack!!! However, myself and my wife checked it over completely before raising the issue with Samsung as we wanted to check before sending off....and we even took pictures as we were so sure there was nothing wrong. Although our pictures don't seem to have picked up any damage. Either way we are 99.99% sure it was perfect on the outside when we sent it off!
Not sure here, even IF, and that for me is a big IF, it was damaged by me, from what? I did nothing wearing it that should have caused damage.
OutInTheShed said:
If it was bought by credit card, contact the card company.
Yes, my wife paid for it on her credit card from John Lewis. She has asked whether it was worth speaking to them, but wasn't sure if you could? Otherwise wouldn't people abuse that?Gassing Station | Speed, Plod & the Law | Top of Page | What's New | My Stuff