Want to return a car - where do I stand?
Discussion
djneils98 said:
Bill said:
A rocker cover leak isn't unusual. If you like the car otherwise then I'd just get it fixed.
True but it does make me wonder why it was missed in the PDI and what else might have been missed. The car has a few other minor issues which weren't disclosed and although fixable are just a bit of a pain.
The expectations will vary for a 12 month old low mileage premium car vs a 15 year old Vectra that’s done 150k miles.
If you bought it completely remotely then you have 14 days to return it under the distance selling regulations, you need to put that in writing, stop using the car etc
The sticky bit is the delivery/return. If you organised the collection and paid cash for it, that’s on you. If the dealer organised it but you paid for it, it’s a bit more complicated.
Technically it’s their responsibility to get it back, but actually doing that is another obstacle and if you get them to agree to take it back and refund you, you could send it back on your dime and suck it up.
Personally I would say that I would be expecting a 15 year old Jaguar to have some issues that requiring a bit of spending money in the short term, the faults with it wouldn’t make me want to return it but everyone’s standards are different, it’s just down to you to weigh up the hassle/win ratio for getting your money back.
The sticky bit is the delivery/return. If you organised the collection and paid cash for it, that’s on you. If the dealer organised it but you paid for it, it’s a bit more complicated.
Technically it’s their responsibility to get it back, but actually doing that is another obstacle and if you get them to agree to take it back and refund you, you could send it back on your dime and suck it up.
Personally I would say that I would be expecting a 15 year old Jaguar to have some issues that requiring a bit of spending money in the short term, the faults with it wouldn’t make me want to return it but everyone’s standards are different, it’s just down to you to weigh up the hassle/win ratio for getting your money back.
Oil leak is a reason to reject. If they kept their mouth shut and didn't say everything worked, the non-working heated seat isn't, except that they said it did so it is.
Just state clearly you'd like to reject the car, stop using it, and make it available for collection. They have to collect it, and have to refund you everything including the original delivery cost (if this is included with the purchase cost and on the same invoice - if its on a separate invoice and paid separately, I think they can get away with it).
Because you bought it remotely, you have additional rights over and above the usual (which covers this anyway).
Just state clearly you'd like to reject the car, stop using it, and make it available for collection. They have to collect it, and have to refund you everything including the original delivery cost (if this is included with the purchase cost and on the same invoice - if its on a separate invoice and paid separately, I think they can get away with it).
Because you bought it remotely, you have additional rights over and above the usual (which covers this anyway).
Edited by paul_c123 on Thursday 16th January 21:06
djneils98 said:
The dealer organised the delivery and I paid for it.
My understanding is that it’s the buyer who is responsible for the cost of returning something under distance selling but the seller should refund the delivery cost.
If anyone knows definitively that would be very helpful.
There's 2 variations of returning an item 1) "Just don't like it" (aka the "cooling off period" - buyer bears return delivery cost 2) "faulty" - seller bears return delivery cost. DON'T get these two confused. They are covered by separate legislation. The first is for 14 days after you have received delivery; the latter is the 30 days short term right to reject (and is nothing to do with it being a distance sale, but they are covered in it too).My understanding is that it’s the buyer who is responsible for the cost of returning something under distance selling but the seller should refund the delivery cost.
If anyone knows definitively that would be very helpful.
Since this is a "faulty" thing, you don't need to worry about the 14 day cooling off period, distance selling regulations, or return delivery cost.
paul_c123 said:
Since this is a "faulty" thing, you don't need to worry about the 14 day cooling off period, distance selling regulations, or return delivery cost.
Obviously this depends on how much reliance you put on the dealer being willing to adhere to the consumer rights of the buyer, there are still a few who will say ‘get lost’ and be willing to take the risk that people won’t take it to court….reggie747 said:
Name the dealer so we can avoid them like the plague !!!
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The Rotrex Kid said:
Obviously this depends on how much reliance you put on the dealer being willing to adhere to the consumer rights of the buyer, there are still a few who will say ‘get lost’ and be willing to take the risk that people won’t take it to court….
All I can do is illustrate what the law says. But you're right, it needs the dealer to also understand and co-operate, and effectively not expose themselves to future legal action. But in my experience, most car dealers would try it on to a greater or lesser extent.Alex Z said:
How old a vehicle is it, and what sort of price was it?
The expectations will vary for a 12 month old low mileage premium car vs a 15 year old Vectra that’s done 150k miles.
All irrelevant under the 2015 Sale of Good Act. Under this you have 30 days to return a car that is faulty for a full refund The expectations will vary for a 12 month old low mileage premium car vs a 15 year old Vectra that’s done 150k miles.
The Rotrex Kid said:
paul_c123 said:
Since this is a "faulty" thing, you don't need to worry about the 14 day cooling off period, distance selling regulations, or return delivery cost.
Obviously this depends on how much reliance you put on the dealer being willing to adhere to the consumer rights of the buyer, there are still a few who will say ‘get lost’ and be willing to take the risk that people won’t take it to court….djneils98 said:
Just to say I am really after advice on legality of returning it more than I am about the car and whether people would get it fixed/keep it.
I live in Inverness, in December I saw a 2018 reg Citroen C4 Spacetourer (white one,still for sale) for sale at a small back street garage in Newcastle. I took the train down and bought it. On the drive home the engine management light came on, I took it immediately to my local garage and they diagnosed a faulty Adblue pump. The next day I emailed them quoting the 2015 sale of goods act, informing them I would be returning it the following Saturday for a full refund. I drove it down and left it with them. They transferred it online Infront of me back in to their stock. I had to wait seven days for a refund but they did refund me. It's back on sale with no mention of it's faults. I gave them no option to fix it, I didn't have to.Uglychild said:
Alex Z said:
How old a vehicle is it, and what sort of price was it?
The expectations will vary for a 12 month old low mileage premium car vs a 15 year old Vectra that’s done 150k miles.
All irrelevant under the 2015 Sale of Good Act. Under this you have 30 days to return a car that is faulty for a full refund The expectations will vary for a 12 month old low mileage premium car vs a 15 year old Vectra that’s done 150k miles.
Uglychild said:
............... 2018 reg Citroen C4 Spacetourer ................ the engine management light came on,................ local garage ..... diagnosed a faulty Adblue pump. ............ It's back on sale with no mention of it's faults...........
Its quite possible the dealership fixed it then put it back on for sale. It could have been as simple as reseating a loose connector, for example. Gassing Station | Speed, Plod & the Law | Top of Page | What's New | My Stuff