DPD Local. Surely this happens a lot. Why impossible to fix?
Discussion
I sent a parcel for next day delivery before 10:30 am.
Including insurance £48.59
I use the mobile app to get notifications and track driver so I can tell recipient - it'll be with you in 20 minutes.
Delivery due 11:11 - 12:11. It's late - but fair enough
Driver drops off the map - "Sorry you are not in - left a card through your door. Pickup at Shop from 8pm"
Recipient - confirms they have been home all day. And no card in letterbox.
Livechat with DPDlocal - Delivery address confirmed and eventually they post up :
1/ an image of the house as proof their driver was there.
2/ Google maps satellite view
Photo is of a new build somewhere up to 5 miles away and I don't recognise the map view. But definately not the recipient address
I share the URL addresses of Google maps and street view of where driver is supposed to have been.
Their response: "That's not anywhere near where he went."
Now the fun bit.
Agent: Tell the recipient to collect parcel from the shop.
Me: How can they do that?
Agent: The driver put a card through the door.
Me: Not the recipient's door. They need the card to collect the parcel. I don't even know where that house is. Can you deliver to the right address?
Agent: Once the parcel is at the shop - you have to collect from the shop. The recipient must collect from the shop
Me: But that's not possible - they don't have the card. ( They are in their 80's so don't have a smartphone either for the app )
Agent: After this date - the parcel will be returned to the sender.
Me: Your driver must be in the shop most days. Surely he/she/they etc can take back to the depot - and it get delivered. DPD vans deliver to the recipients street almost every day.
Agent: I don't think that is possible.
Chatting with agents daily to see where parcel is.... no progress.
Days pass and the current situation.
The only emails from DPD - "Your case has been closed"
Contact DPD daily - "Your parcel is at the shop. Recipient must collect from the shop. Bring the card and your photo ID"
I'm consigned to the fact that the parcel is going to arrive back with me and I'm back to selecting another courier.
I'm not risking Evri.
Any recommentations? Value of parcel £500.
And finally - Am I likely to experience a 3 ring circus to get my money back?
Edit: Fixed for bad grammar.
Including insurance £48.59
I use the mobile app to get notifications and track driver so I can tell recipient - it'll be with you in 20 minutes.
Delivery due 11:11 - 12:11. It's late - but fair enough
Driver drops off the map - "Sorry you are not in - left a card through your door. Pickup at Shop from 8pm"
Recipient - confirms they have been home all day. And no card in letterbox.
Livechat with DPDlocal - Delivery address confirmed and eventually they post up :
1/ an image of the house as proof their driver was there.
2/ Google maps satellite view
Photo is of a new build somewhere up to 5 miles away and I don't recognise the map view. But definately not the recipient address
I share the URL addresses of Google maps and street view of where driver is supposed to have been.
Their response: "That's not anywhere near where he went."
Now the fun bit.
Agent: Tell the recipient to collect parcel from the shop.
Me: How can they do that?
Agent: The driver put a card through the door.
Me: Not the recipient's door. They need the card to collect the parcel. I don't even know where that house is. Can you deliver to the right address?
Agent: Once the parcel is at the shop - you have to collect from the shop. The recipient must collect from the shop
Me: But that's not possible - they don't have the card. ( They are in their 80's so don't have a smartphone either for the app )
Agent: After this date - the parcel will be returned to the sender.
Me: Your driver must be in the shop most days. Surely he/she/they etc can take back to the depot - and it get delivered. DPD vans deliver to the recipients street almost every day.
Agent: I don't think that is possible.
Chatting with agents daily to see where parcel is.... no progress.
Days pass and the current situation.
The only emails from DPD - "Your case has been closed"
Contact DPD daily - "Your parcel is at the shop. Recipient must collect from the shop. Bring the card and your photo ID"
I'm consigned to the fact that the parcel is going to arrive back with me and I'm back to selecting another courier.
I'm not risking Evri.
Any recommentations? Value of parcel £500.
And finally - Am I likely to experience a 3 ring circus to get my money back?
Edit: Fixed for bad grammar.
Edited by Bistros on Tuesday 28th January 13:37
Bistros said:
I sent a parcel for next day delivery before 10:30 am.
Including insurance £48.59
I use the mobile app to get notifications and track driver so I can tell recipient - it'll be with you in 20 minutes.
Delivery due 11:11 - 12:11. It's late - but fair enough
Driver drops off the map - "Sorry you are not in - left a card through your door. Pickup at Shop from 8pm"
Recipient - confirms they have been home all day. And no card in letterbox.
Livechat with DPDlocal - Delivery address confirmed and eventually they post up :
1/ an image of the house as proof their driver was there.
2/ Google maps satellite view
Photo is of a new build somewhere up to 5 miles away and I don't recognise the map view. But definately not the recipient address
I share the URL addresses of Google maps and street view of where driver is supposed to have been.
Their response: "That's not anywhere near where he went."
Now the fun bit.
Agent: Tell the recipient to collect parcel from the shop.
Me: How can they do that?
Agent: The driver put a card through the door.
Me: Not the recipient's door. They need the card to collect the parcel. I don't even know where that house is. Can you deliver to the right address?
Agent: Once the parcel is at the shop - you have to collect from the shop. The recipient must collect from the shop
Me: But that's not possible - they don't have the card. ( They are in their 80's so don't have a smartphone either for the app )
Agent: After this date - the parcel will be returned to the sender.
Me: Your driver must be in the shop most days. Surely he/she/they etc can take back to the depot - and it get delivered. DPD vans deliver to the recipients street almost every day.
Agent: I don't think that is possible.
Chatting with agents daily to see where parcel is.... no progress.
Days pass and the current situation.
The only emails from DPD - "Your case has been closed"
Contact DPD daily - "Your parcel is at the shop. Recipient must collect from the shop. Bring the card and your photo ID"
I'm consigned to the fact that the parcel is going to arrive back with me and I'm back to selecting another courier.
I'm not risking Evri.
Any recommentations? Value of parcel £500.
And finally - Am I likely to experience a 3 ring circus to get my money back?
Edit: Fixed for bad grammar.
Depends on size/value, but fedex are very good and cheap if booked through parcel2go.comIncluding insurance £48.59
I use the mobile app to get notifications and track driver so I can tell recipient - it'll be with you in 20 minutes.
Delivery due 11:11 - 12:11. It's late - but fair enough
Driver drops off the map - "Sorry you are not in - left a card through your door. Pickup at Shop from 8pm"
Recipient - confirms they have been home all day. And no card in letterbox.
Livechat with DPDlocal - Delivery address confirmed and eventually they post up :
1/ an image of the house as proof their driver was there.
2/ Google maps satellite view
Photo is of a new build somewhere up to 5 miles away and I don't recognise the map view. But definately not the recipient address
I share the URL addresses of Google maps and street view of where driver is supposed to have been.
Their response: "That's not anywhere near where he went."
Now the fun bit.
Agent: Tell the recipient to collect parcel from the shop.
Me: How can they do that?
Agent: The driver put a card through the door.
Me: Not the recipient's door. They need the card to collect the parcel. I don't even know where that house is. Can you deliver to the right address?
Agent: Once the parcel is at the shop - you have to collect from the shop. The recipient must collect from the shop
Me: But that's not possible - they don't have the card. ( They are in their 80's so don't have a smartphone either for the app )
Agent: After this date - the parcel will be returned to the sender.
Me: Your driver must be in the shop most days. Surely he/she/they etc can take back to the depot - and it get delivered. DPD vans deliver to the recipients street almost every day.
Agent: I don't think that is possible.
Chatting with agents daily to see where parcel is.... no progress.
Days pass and the current situation.
The only emails from DPD - "Your case has been closed"
Contact DPD daily - "Your parcel is at the shop. Recipient must collect from the shop. Bring the card and your photo ID"
I'm consigned to the fact that the parcel is going to arrive back with me and I'm back to selecting another courier.
I'm not risking Evri.
Any recommentations? Value of parcel £500.
And finally - Am I likely to experience a 3 ring circus to get my money back?
Edit: Fixed for bad grammar.
Edited by Bistros on Tuesday 28th January 13:37
Parcelforce are now much better than they used to be, and good value through their own website with decent insurance
I had a similar ish dpd issue. They delivered 8 boxes (10 kilos each) to the wrong place. Took a while to sort…
Local DPD driver follows the app which shows where to go. Due to delivery FUBAR I actually followed the faff of downloading the app and doing the pin thing etc etc.
Had the guy actually show me the app after net another FUBAR. App thinks all the local villages are the same and has my pin in the next one. Refuses to actually use brain and look t the map and the address.
DPD are awful.
Evri are worse. Sent scores of parcels via Evri until too many monuments of stupid highlighted that they don’t care about customers. And s a customer? Had a box sent from China. Bespoke item to review. Makes it to the UK where it is handed to Evri. Who lose it. Raise a ticket. They can’t find it - and then I get a notification that as I “refused delivery” it was being returned to sender.
Evri are awful.
Had the guy actually show me the app after net another FUBAR. App thinks all the local villages are the same and has my pin in the next one. Refuses to actually use brain and look t the map and the address.
DPD are awful.
Evri are worse. Sent scores of parcels via Evri until too many monuments of stupid highlighted that they don’t care about customers. And s a customer? Had a box sent from China. Bespoke item to review. Makes it to the UK where it is handed to Evri. Who lose it. Raise a ticket. They can’t find it - and then I get a notification that as I “refused delivery” it was being returned to sender.
Evri are awful.
None of them give a toss
If they were liable for the full value of the parcel (ie they had to self insure) they would all be a lot more careful
As the insurance seems to cost to approx 10% of the value of the parcel that suggests they either lose 10% of parcels or are making more from the premiums than the delivery
If they were liable for the full value of the parcel (ie they had to self insure) they would all be a lot more careful
As the insurance seems to cost to approx 10% of the value of the parcel that suggests they either lose 10% of parcels or are making more from the premiums than the delivery
KTMsm said:
None of them give a toss
If they were liable for the full value of the parcel (ie they had to self insure) they would all be a lot more careful
As the insurance seems to cost to approx 10% of the value of the parcel that suggests they either lose 10% of parcels or are making more from the premiums than the delivery
They dont give a toss because they get about £2 to deliver your parcel at most. If they were liable for the full value of the parcel (ie they had to self insure) they would all be a lot more careful
As the insurance seems to cost to approx 10% of the value of the parcel that suggests they either lose 10% of parcels or are making more from the premiums than the delivery
The industry has done this to itself though, When you can send a parcel from lands end to john o'groats for £4.95
DPD are infuriating for this. In my case it was some tyres from Germany. They didn't go to a shop to be collected but back to the depot. But like the OP I needed the card dropped through the wrong door in order to reset the delivery.
It was almost impossible to find a number to call them, but eventually got through to someone with half a brain cell. Unfortunately the other half of the brain cell kept saying what's the card reference or something similar.
Fortunately managed to figure out where the pictured door was and retrieved the card from the occupier and got it sorted.
Mind you in the run up to Christmas Royal Mail delivered a Hermes scarf to the wrong address but it was relatively easy to fix as we regularly get a knock on the door from someone trying to deliver a late night curry to that address.
Royal Mail can be infuriating as if something is wrongly addressed, ie right name but wrong number and they know it's wrong, they still deliver it to the incorrect address citing it's their legal duty. Which it is to be fair.
EVRI, our courier is actually the best of the lot.
Yodel though... grrrr.
It was almost impossible to find a number to call them, but eventually got through to someone with half a brain cell. Unfortunately the other half of the brain cell kept saying what's the card reference or something similar.
Fortunately managed to figure out where the pictured door was and retrieved the card from the occupier and got it sorted.
Mind you in the run up to Christmas Royal Mail delivered a Hermes scarf to the wrong address but it was relatively easy to fix as we regularly get a knock on the door from someone trying to deliver a late night curry to that address.
Royal Mail can be infuriating as if something is wrongly addressed, ie right name but wrong number and they know it's wrong, they still deliver it to the incorrect address citing it's their legal duty. Which it is to be fair.
EVRI, our courier is actually the best of the lot.
Yodel though... grrrr.
FiF said:
DPD are infuriating for this. In my case it was some tyres from Germany. They didn't go to a shop to be collected but back to the depot. But like the OP I needed the card dropped through the wrong door in order to reset the delivery.
It was almost impossible to find a number to call them, but eventually got through to someone with half a brain cell. Unfortunately the other half of the brain cell kept saying what's the card reference or something similar.
Fortunately managed to figure out where the pictured door was and retrieved the card from the occupier and got it sorted.
Mind you in the run up to Christmas Royal Mail delivered a Hermes scarf to the wrong address but it was relatively easy to fix as we regularly get a knock on the door from someone trying to deliver a late night curry to that address.
Royal Mail can be infuriating as if something is wrongly addressed, ie right name but wrong number and they know it's wrong, they still deliver it to the incorrect address citing it's their legal duty. Which it is to be fair.
EVRI, our courier is actually the best of the lot.
Yodel though... grrrr.
Basically all couriers are useless. They don't help matters by having (on the whole) gone to the gig economy and from there straight to the lowest bidder. There are only a few couriers out there still using their own staff. It was almost impossible to find a number to call them, but eventually got through to someone with half a brain cell. Unfortunately the other half of the brain cell kept saying what's the card reference or something similar.
Fortunately managed to figure out where the pictured door was and retrieved the card from the occupier and got it sorted.
Mind you in the run up to Christmas Royal Mail delivered a Hermes scarf to the wrong address but it was relatively easy to fix as we regularly get a knock on the door from someone trying to deliver a late night curry to that address.
Royal Mail can be infuriating as if something is wrongly addressed, ie right name but wrong number and they know it's wrong, they still deliver it to the incorrect address citing it's their legal duty. Which it is to be fair.
EVRI, our courier is actually the best of the lot.
Yodel though... grrrr.
Our EVRI guy is fantastic, his wife is always on the village FB page and sorts any issues out promptly, the guy is a star - but at xmas they mess with his route and give half away to gig workers!
Now for story time.
Many many moons ago (looking at pics, nearly 25 years ago, christ!) I was building my first colo server. Back then it was cheaper to build your own chassis and motherboard - similar to building a PC.
I ordered a 2U case off a online supplier, and it was shipped out using APC I think it was. This was a large box, 1000mm deep, 700mm wide, 300mm tall just for reference.
The first delivery attempts failed and it got returned to the supplier as "nobody at address". This was (rightfully) bulls
t - it was going to my work, on a trading estate, and we were open from 7am-6pm and all the couriers knew how to find us - apart from APC it seems.So the supplier shipped it again, sadly using the same courier. This time I watched the tracking like a hawk as they kept failing to deliver it. Finally the status changed to it being returned again, and I decided enough was enough and shot down there. I got lucky and their truck was pulled into the warehouse and being loaded, and there was no way it was getting out with my parcel as I parked right in front of it.
They were... unhappy that I was going to disrupt their evening but claimed they couldn't find my parcel. So I wound up having to go through their warehouse with them, looking for this big box, which I eventually found leant against the wall, and claimed it.
What a shower of sh*te they were!
elise2000 said:
Depends on size/value, but fedex are very good and cheap if booked through parcel2go.com
FedEx wrecked an eBay item I sent recently. Parcel2Go didn’t want to know because I hadn’t purchased their additional insurance. FedEx were initially pretty responsive and helpful, but in the end wouldn’t sort the issue because Parcel2Go are the account holder not me and because I didn’t have any photos of the item showing how I’d wrapped it internally! Seems a load of photos sent by the recipient showing the packaging and damage were insufficient. They did, however, send the driver round to the recipient’s house because the depot were apparently told it was a failure to deliver complaint rather than a damaged item. Ended up writing it off as it was a low value item and life’s too short. I’d hoped for at least the postage cost back.TLDR - FedEx customer service are helpful but ineffective unless you’re an account holder and photograph every item internally before dispatch.
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