Concert - Age Restriction
Discussion
Straight to the point - I booked some tickets to a concert (and I mean concert) for myself and my daughter. Went through the entire booking process and there was no mention or indication of an age restriction to the concert. Once I received the e-tickets (which, I will admit I did not really look at closely initially, just made sure I had them), I realised that there is an age restriction on the concert that my daughter does not meet.
I can prove that during the entire booking process and all promotional material for the concert, this restriction was not made clear. If you search around the website you can find it, and if you look at the venue page for the concert it is there, but none of this was available until after the tickets were released (and the only way to find out when they were was to sign up to an email). In particular for the venue, the information was not there at time of booking, the show was not listed yet.
As is the case with much of these things, tickets are limited so based on previous experience (I am looking at you, Oasis), the moment you get the notification, you jump on and book. You don't normally spend time searching around sites to see if there are random restrictions as you will likely then miss out.
While I have tried to contact both the seller (SeeTickets) and the venue (Koko), neither have yet come back to me. I would much prefer to attend, obviously, so have asked the venue how enforced this restriction is, but have made it clear to the seller this is, IMO, unfair as how was I supposed to make an informed purchasing decision without all of the necessary information?
Really, my question is this - how likely would a money claim / small claims claim go based on the above?
Helpful responses are appreciated, standard blame the poster responses are not (especially from those who choose not to read the entire post).
Thanks!
I can prove that during the entire booking process and all promotional material for the concert, this restriction was not made clear. If you search around the website you can find it, and if you look at the venue page for the concert it is there, but none of this was available until after the tickets were released (and the only way to find out when they were was to sign up to an email). In particular for the venue, the information was not there at time of booking, the show was not listed yet.
As is the case with much of these things, tickets are limited so based on previous experience (I am looking at you, Oasis), the moment you get the notification, you jump on and book. You don't normally spend time searching around sites to see if there are random restrictions as you will likely then miss out.
While I have tried to contact both the seller (SeeTickets) and the venue (Koko), neither have yet come back to me. I would much prefer to attend, obviously, so have asked the venue how enforced this restriction is, but have made it clear to the seller this is, IMO, unfair as how was I supposed to make an informed purchasing decision without all of the necessary information?
Really, my question is this - how likely would a money claim / small claims claim go based on the above?
Helpful responses are appreciated, standard blame the poster responses are not (especially from those who choose not to read the entire post).
Thanks!
Monsterlime said:
Straight to the point - I booked some tickets to a concert (and I mean concert) for myself and my daughter. Went through the entire booking process and there was no mention or indication of an age restriction to the concert. Once I received the e-tickets (which, I will admit I did not really look at closely initially, just made sure I had them), I realised that there is an age restriction on the concert that my daughter does not meet.
I can prove that during the entire booking process and all promotional material for the concert, this restriction was not made clear. If you search around the website you can find it, and if you look at the venue page for the concert it is there, but none of this was available until after the tickets were released (and the only way to find out when they were was to sign up to an email). In particular for the venue, the information was not there at time of booking, the show was not listed yet.
As is the case with much of these things, tickets are limited so based on previous experience (I am looking at you, Oasis), the moment you get the notification, you jump on and book. You don't normally spend time searching around sites to see if there are random restrictions as you will likely then miss out.
While I have tried to contact both the seller (SeeTickets) and the venue (Koko), neither have yet come back to me. I would much prefer to attend, obviously, so have asked the venue how enforced this restriction is, but have made it clear to the seller this is, IMO, unfair as how was I supposed to make an informed purchasing decision without all of the necessary information?
Really, my question is this - how likely would a money claim / small claims claim go based on the above?
Helpful responses are appreciated, standard blame the poster responses are not (especially from those who choose not to read the entire post).
Thanks!
Can the tickets be resold, either on StubHub or similar, or through the ticket website?I can prove that during the entire booking process and all promotional material for the concert, this restriction was not made clear. If you search around the website you can find it, and if you look at the venue page for the concert it is there, but none of this was available until after the tickets were released (and the only way to find out when they were was to sign up to an email). In particular for the venue, the information was not there at time of booking, the show was not listed yet.
As is the case with much of these things, tickets are limited so based on previous experience (I am looking at you, Oasis), the moment you get the notification, you jump on and book. You don't normally spend time searching around sites to see if there are random restrictions as you will likely then miss out.
While I have tried to contact both the seller (SeeTickets) and the venue (Koko), neither have yet come back to me. I would much prefer to attend, obviously, so have asked the venue how enforced this restriction is, but have made it clear to the seller this is, IMO, unfair as how was I supposed to make an informed purchasing decision without all of the necessary information?
Really, my question is this - how likely would a money claim / small claims claim go based on the above?
Helpful responses are appreciated, standard blame the poster responses are not (especially from those who choose not to read the entire post).
Thanks!
What compensation do you think likely to be awarded if you do take them to court?
RSTurboPaul said:
Can the tickets be resold, either on StubHub or similar, or through the ticket website?
What compensation do you think likely to be awarded if you do take them to court?
I can look to see if they can be, but (and hindsight etc) is that the tickets are now heavily discounted because they clearly haven't sold out, so I will not get anywhere near what I paid for them back plus I booked flights (live in Scotland, show is in London).What compensation do you think likely to be awarded if you do take them to court?
While I doubt I'd get it, I would want the full ticket cost and flight cost since I would never have paid either for a show my daughter cannot attend. Had that restriction been on the order page, I clearly would not have booked.
Monsterlime said:
Straight to the point - I booked some tickets to a concert (and I mean concert) for myself and my daughter. Went through the entire booking process and there was no mention or indication of an age restriction to the concert. Once I received the e-tickets (which, I will admit I did not really look at closely initially, just made sure I had them), I realised that there is an age restriction on the concert that my daughter does not meet.
I can prove that during the entire booking process and all promotional material for the concert, this restriction was not made clear. If you search around the website you can find it, and if you look at the venue page for the concert it is there, but none of this was available until after the tickets were released (and the only way to find out when they were was to sign up to an email). In particular for the venue, the information was not there at time of booking, the show was not listed yet.
As is the case with much of these things, tickets are limited so based on previous experience (I am looking at you, Oasis), the moment you get the notification, you jump on and book. You don't normally spend time searching around sites to see if there are random restrictions as you will likely then miss out.
While I have tried to contact both the seller (SeeTickets) and the venue (Koko), neither have yet come back to me. I would much prefer to attend, obviously, so have asked the venue how enforced this restriction is, but have made it clear to the seller this is, IMO, unfair as how was I supposed to make an informed purchasing decision without all of the necessary information?
Really, my question is this - how likely would a money claim / small claims claim go based on the above?
Helpful responses are appreciated, standard blame the poster responses are not (especially from those who choose not to read the entire post).
Thanks!
Just sell the tickets on Twickets and get your money back if that's what you're after. I've sold loads on there without issue (assuming it's a popular gig).I can prove that during the entire booking process and all promotional material for the concert, this restriction was not made clear. If you search around the website you can find it, and if you look at the venue page for the concert it is there, but none of this was available until after the tickets were released (and the only way to find out when they were was to sign up to an email). In particular for the venue, the information was not there at time of booking, the show was not listed yet.
As is the case with much of these things, tickets are limited so based on previous experience (I am looking at you, Oasis), the moment you get the notification, you jump on and book. You don't normally spend time searching around sites to see if there are random restrictions as you will likely then miss out.
While I have tried to contact both the seller (SeeTickets) and the venue (Koko), neither have yet come back to me. I would much prefer to attend, obviously, so have asked the venue how enforced this restriction is, but have made it clear to the seller this is, IMO, unfair as how was I supposed to make an informed purchasing decision without all of the necessary information?
Really, my question is this - how likely would a money claim / small claims claim go based on the above?
Helpful responses are appreciated, standard blame the poster responses are not (especially from those who choose not to read the entire post).
Thanks!
As for age verification - I attended an age verified concert (over 18's) and they were checking a lot of people. Is it over 14 or over 18, I'd imagine you've got a better chance of winging it at an over 14?
I think you've done the correct thing contacting the ticket seller in the first instance and hopefully they respond quickly. I think the venue will just direct you to the seller as that's who your contract is with.
I don't think you have any rights to get anything other than the cost of tickets refunded to you as normally events' terms and conditions explicitly exclude travel costs and that these expenses are incurred at buyer's risk. An exception would be if flights and hotel were booked as a package with the concert.
Doesn't stop you asking though and worse they can do is say no. I'd probably wait until they confirm they'll refund tickets before raising travel costs.
If travel was booked separately have you contacted the provider to explain situation and see if they'll do a goodwill refund?
I don't think you have any rights to get anything other than the cost of tickets refunded to you as normally events' terms and conditions explicitly exclude travel costs and that these expenses are incurred at buyer's risk. An exception would be if flights and hotel were booked as a package with the concert.
Doesn't stop you asking though and worse they can do is say no. I'd probably wait until they confirm they'll refund tickets before raising travel costs.
If travel was booked separately have you contacted the provider to explain situation and see if they'll do a goodwill refund?
I booked tickets for little sisters to see Airborne with my when she was about 8. At the time it was within the restrictions of the venue, but it quickly became apparent they needed a bigger venue and so it was moved to a nearby concert hall, this was a 14+ Venue.
I panicked, she'd have been devastated. I set about contacting both the hall and the original venue and finally got hold of the booking manager who said it was absolutely fine and sent me an email and his phone number in case we had problems on the door. Nobody actually batted an eyelid.
Unfortunately when we got inside we realised there was no way she'd have seen a thing as the new venue layout meant a sea of heads and nowhere to gain a view. As we were puzzling over where to go a manager grabbed us, took us up to a balcony that overhung the stage that hadn't been available to book and we got a VIP view of the show. The balcony was so low that both bands could high five her as they came on.
Don't give up just yet. Most venues want young ones there, they're the future of live music. Keep contacting them, email, telephone, if it's a small enough band try their booking agents etc. If all else fails then as above Twickets.
Good luck!
I panicked, she'd have been devastated. I set about contacting both the hall and the original venue and finally got hold of the booking manager who said it was absolutely fine and sent me an email and his phone number in case we had problems on the door. Nobody actually batted an eyelid.
Unfortunately when we got inside we realised there was no way she'd have seen a thing as the new venue layout meant a sea of heads and nowhere to gain a view. As we were puzzling over where to go a manager grabbed us, took us up to a balcony that overhung the stage that hadn't been available to book and we got a VIP view of the show. The balcony was so low that both bands could high five her as they came on.
Don't give up just yet. Most venues want young ones there, they're the future of live music. Keep contacting them, email, telephone, if it's a small enough band try their booking agents etc. If all else fails then as above Twickets.
Good luck!
The venue have confirmed the age restriction and would deny entry. However, after emailing SeeTickets (who have gotten rid of their call centre, I wonder why) have immediately without argument issued a full refund.
I would much preferred to have gone, but I'll take it. I have also realised today I am just outside the 'free' cancellation from the hotel I had booked (the 9th), but will call them and plead my case.
Flight wise, doubt I can do much but I have family down there so at the very least they can see their granddaughter for a bit!
I would much preferred to have gone, but I'll take it. I have also realised today I am just outside the 'free' cancellation from the hotel I had booked (the 9th), but will call them and plead my case.
Flight wise, doubt I can do much but I have family down there so at the very least they can see their granddaughter for a bit!
Monsterlime said:
The venue have confirmed the age restriction and would deny entry. However, after emailing SeeTickets (who have gotten rid of their call centre, I wonder why) have immediately without argument issued a full refund.
I would much preferred to have gone, but I'll take it. I have also realised today I am just outside the 'free' cancellation from the hotel I had booked (the 9th), but will call them and plead my case.
Flight wise, doubt I can do much but I have family down there so at the very least they can see their granddaughter for a bit!
Ahh thats gutting. I guess Koko are a lot stricter than other venues. Good result on the refund though. Who was it out of interest?I would much preferred to have gone, but I'll take it. I have also realised today I am just outside the 'free' cancellation from the hotel I had booked (the 9th), but will call them and plead my case.
Flight wise, doubt I can do much but I have family down there so at the very least they can see their granddaughter for a bit!
Monsterlime said:
The venue have confirmed the age restriction and would deny entry. However, after emailing SeeTickets (who have gotten rid of their call centre, I wonder why) have immediately without argument issued a full refund.
I would much preferred to have gone, but I'll take it. I have also realised today I am just outside the 'free' cancellation from the hotel I had booked (the 9th), but will call them and plead my case.
Flight wise, doubt I can do much but I have family down there so at the very least they can see their granddaughter for a bit!
I think that's a good result. You'll miss the show but you got your money back without a fight, and you can find other things to do to use the plane tickets if they don't refund you too.I would much preferred to have gone, but I'll take it. I have also realised today I am just outside the 'free' cancellation from the hotel I had booked (the 9th), but will call them and plead my case.
Flight wise, doubt I can do much but I have family down there so at the very least they can see their granddaughter for a bit!
SistersofPercy said:
Ahh thats gutting. I guess Koko are a lot stricter than other venues. Good result on the refund though. Who was it out of interest?
Yeah, although it was over email so ultimately they may just have been sticking to script. But the worst thing to do would be to go and be turned away.Show is this - https://sailormoonsuperliveuk.com/ They list it as a musical, but its just the music from the show from what I understand, which my daughter is really into.
The hotel have waived the cancellation fee as well, so that won't cost anything now.
Have decided to go down, maybe go to the Natural History museum as the munchkin likes dinosaurs and then a trip to Hamley's, as she has never been so I think that will be a fun experience for her.
Monsterlime said:
Have decided to go down, maybe go to the Natural History museum as the munchkin likes dinosaurs and then a trip to Hamley's, as she has never been so I think that will be a fun experience for her.
Use the money from the hotel / concert refund and get a membership to the Natural History museum - you get to skip the queue and go into the quiet cafe 
Monsterlime said:
Yeah, although it was over email so ultimately they may just have been sticking to script. But the worst thing to do would be to go and be turned away.
Show is this - https://sailormoonsuperliveuk.com/ They list it as a musical, but its just the music from the show from what I understand, which my daughter is really into.
The hotel have waived the cancellation fee as well, so that won't cost anything now.
Have decided to go down, maybe go to the Natural History museum as the munchkin likes dinosaurs and then a trip to Hamley's, as she has never been so I think that will be a fun experience for her.
If she's a Sailor Moon fan Forbidden Planet has a megastore on Shaftsbury Avenue where she'll find everything she ever wanted relating to it. There's also an Anime and Manga Store in Camden from memory that might be of interest.Show is this - https://sailormoonsuperliveuk.com/ They list it as a musical, but its just the music from the show from what I understand, which my daughter is really into.
The hotel have waived the cancellation fee as well, so that won't cost anything now.
Have decided to go down, maybe go to the Natural History museum as the munchkin likes dinosaurs and then a trip to Hamley's, as she has never been so I think that will be a fun experience for her.
Cant go wrong with dinosaurs though! The downside of getting old is nobody asks you what your favourite dinosaur is anymore
Yellow Lizud said:
I get asked it all the time - people seem to think I knew them all personally!
Sporky said:
Well Branwell you are a fine specimen of a sauropod! I've always loved a stegosaurus, it stems from creating them in infants school with plastic bread clips spines SistersofPercy said:
If she's a Sailor Moon fan Forbidden Planet has a megastore on Shaftsbury Avenue where she'll find everything she ever wanted relating to it. There's also an Anime and Manga Store in Camden from memory that might be of interest.
Cant go wrong with dinosaurs though! The downside of getting old is nobody asks you what your favourite dinosaur is anymore
Thanks Cant go wrong with dinosaurs though! The downside of getting old is nobody asks you what your favourite dinosaur is anymore
She already has a load of Banpresto Q Posket Sailor Moon figures. I'm a bit of an anime fan myself, so know where to go for the stuff. I used to work in London as well, and that Forbidden Planet is good but damn is it expensive.There is a Forbidden Planet in Glasgow as well, although it isn't as good as the one on Shaftsbury Ave.
Monsterlime said:
Thanks She already has a load of Banpresto Q Posket Sailor Moon figures. I'm a bit of an anime fan myself, so know where to go for the stuff. I used to work in London as well, and that Forbidden Planet is good but damn is it expensive.
There is a Forbidden Planet in Glasgow as well, although it isn't as good as the one on Shaftsbury Ave.
There is one near me too, seems to mostly stock lounge fly, which is a rather dangerous thing for me She already has a load of Banpresto Q Posket Sailor Moon figures. I'm a bit of an anime fan myself, so know where to go for the stuff. I used to work in London as well, and that Forbidden Planet is good but damn is it expensive.There is a Forbidden Planet in Glasgow as well, although it isn't as good as the one on Shaftsbury Ave.
Ours does have the QPoskets as well as I've had a couple of the Disney ones from there. There used to be a shop in London years ago that sold Pullip and Blythe dolls and did a lot of anime but I cant for the life of me remember what it was called. I had a few dolls from them at the time. Probably doesn't exist anymore.As an aside though, seems really short sighted of them though not to allow under 14s at a Sailor Moon event.
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