JLR Goodwill Replacement for Snapped Timing Chain
Discussion
Do any fellow PH’ers have experience with Jaguar Land Rover (JLR) replacing a snapped timing chain or providing a refurbished/new engine on a 100% goodwill basis for the (atrocious) 2.0L diesel Ingenium engines built before 2019?
Our 2016 Land Rover Discovery Sport suffered a timing chain failure in December. The car was returned to the main dealer that originally sold it to us, on the understanding that they would submit a goodwill claim to JLR for a resolution. However, after weeks of back and forth, they have now refused to contribute anything towards fixing the issue.
The car has a full main dealer service history, was registered in 2016, and has around 90K miles on the clock.
We believe we have a strong case under consumer rights law against the dealer, so we’ve engaged solicitors. A Letter Before Action (LBA) was sent to them just over a week ago.
Has anyone had success in getting JLR to cover this issue, either directly or via a goodwill claim through a dealer? Any advice or experiences would be greatly appreciated.
Our 2016 Land Rover Discovery Sport suffered a timing chain failure in December. The car was returned to the main dealer that originally sold it to us, on the understanding that they would submit a goodwill claim to JLR for a resolution. However, after weeks of back and forth, they have now refused to contribute anything towards fixing the issue.
The car has a full main dealer service history, was registered in 2016, and has around 90K miles on the clock.
We believe we have a strong case under consumer rights law against the dealer, so we’ve engaged solicitors. A Letter Before Action (LBA) was sent to them just over a week ago.
Has anyone had success in getting JLR to cover this issue, either directly or via a goodwill claim through a dealer? Any advice or experiences would be greatly appreciated.
Are you the first owner? That’s usually a requirement for any goodwill from a manufacturer.
Sadly, unless it’s a recent purchase, any protection under the Consumer Rights Act 2015 has long gone and as annoying as it is, I doubt you’ll get far trying for goodwill on a nine year old car, despite it being a known issue.
I wish you the best of luck though, genuinely.
Sadly, unless it’s a recent purchase, any protection under the Consumer Rights Act 2015 has long gone and as annoying as it is, I doubt you’ll get far trying for goodwill on a nine year old car, despite it being a known issue.
I wish you the best of luck though, genuinely.
My working experience with another (premium and generally very good customer service) brand would suggest generally 9 years old + 90,000 miles = very little chance. (especially 100% contribution, that's just dreaming).
If you are the original owner, and have had the car regularly serviced by JLR dealers, and have just recently serviced it and it's suddenly let go, then with a suitably worded letter escalation to JLR you might get a bit of goodwill, but that might be 30-50%.
Only exception would be is if there's an outstanding recall, campaign or bulletin that suggested they should check it at service and replace if out of tolerance and if they haven't do done it, and therefore are essentially in breach of a published campaign. But I don't think that's the case here?
If you are the original owner, and have had the car regularly serviced by JLR dealers, and have just recently serviced it and it's suddenly let go, then with a suitably worded letter escalation to JLR you might get a bit of goodwill, but that might be 30-50%.
Only exception would be is if there's an outstanding recall, campaign or bulletin that suggested they should check it at service and replace if out of tolerance and if they haven't do done it, and therefore are essentially in breach of a published campaign. But I don't think that's the case here?
I think you'd need to prove the chain snapped because of a defect which was present when you bought the car. If you can do that then you have a chance of recovering at least some of the cost, but without proving that, via a suitable engineer, probably little to no chance, other than a few cups of coffee.
I wouldn't waste money on lawyers, get the engine swapped for a used one, swap it for a Toyota and move on with life, like the many 1000s of JLR owners who have had similar experience before you have done.
I wouldn't waste money on lawyers, get the engine swapped for a used one, swap it for a Toyota and move on with life, like the many 1000s of JLR owners who have had similar experience before you have done.
vikingaero said:
In my experience, dealers will always say stuff like goodwill etc at the time of bringing the car to them.
100% this ^^^The minute its on their premises and they've started the investigation, the bill generation begins. They don't want it going to a local Inde or other dealer.
MrBig said:
If you are the first owner and it's been back to a JLR dealer for all servicing and maintenance you might have a shot, but otherwise it's pretty unlikely.
And unfortunately this ^^^If JLR / the dealer recognises your name as the guy who regularly buys £100k cars, then expect them to lean in and keep you happy.
But if you bought a mid-range product once, 9 years ago... not so much help will be forthcoming I'm afraid.
IME the dealer will offer you a goodwill gesture which whilst less than originally quoted, is about 25% more than an Inde would charge for the same work.
JLR themselves won't get involved and you'll blocked at the dealer level to either resolve or come collect it.
Goodsteed said:
Do any fellow PH’ers have experience with Jaguar Land Rover (JLR) replacing a snapped timing chain or providing a refurbished/new engine on a 100% goodwill basis for the (atrocious) 2.0L diesel Ingenium engines built before 2019?
Our 2016 Land Rover Discovery Sport suffered a timing chain failure in December. The car was returned to the main dealer that originally sold it to us, on the understanding that they would submit a goodwill claim to JLR for a resolution. However, after weeks of back and forth, they have now refused to contribute anything towards fixing the issue.
The car has a full main dealer service history, was registered in 2016, and has around 90K miles on the clock.
We believe we have a strong case under consumer rights law against the dealer, so we’ve engaged solicitors. A Letter Before Action (LBA) was sent to them just over a week ago.
Has anyone had success in getting JLR to cover this issue, either directly or via a goodwill claim through a dealer? Any advice or experiences would be greatly appreciated.
You can’t park there mate…Our 2016 Land Rover Discovery Sport suffered a timing chain failure in December. The car was returned to the main dealer that originally sold it to us, on the understanding that they would submit a goodwill claim to JLR for a resolution. However, after weeks of back and forth, they have now refused to contribute anything towards fixing the issue.
The car has a full main dealer service history, was registered in 2016, and has around 90K miles on the clock.
We believe we have a strong case under consumer rights law against the dealer, so we’ve engaged solicitors. A Letter Before Action (LBA) was sent to them just over a week ago.
Has anyone had success in getting JLR to cover this issue, either directly or via a goodwill claim through a dealer? Any advice or experiences would be greatly appreciated.
Having worked for several manufacturers in technical and customer service management roles I’d say at 8/9yrs old and 90k miles you have no hope from JLR. Even if you bought it new and always serviced it with the dealer it’s at now. You may get some labour/!parts discount from the dealer if they think you’re a valuable enough customer.
Sorry.
Sorry.
Mikeeb said:
Having worked for several manufacturers in technical and customer service management roles I’d say at 8/9yrs old and 90k miles you have no hope from JLR. Even if you bought it new and always serviced it with the dealer it’s at now. You may get some labour/!parts discount from the dealer if they think you’re a valuable enough customer.
Sorry.
That ^...Sorry.
Mikeeb said:
Having worked for several manufacturers in technical and customer service management roles I’d say at 8/9yrs old and 90k miles you have no hope from JLR. Even if you bought it new and always serviced it with the dealer it’s at now. You may get some labour/!parts discount from the dealer if they think you’re a valuable enough customer.
Sorry.
+1 cannot see any chance for goodwill from JLRSorry.
SteveKTMer said:
I think you'd need to prove the chain snapped because of a defect which was present when you bought the car. If you can do that then you have a chance of recovering at least some of the cost, but without proving that, via a suitable engineer, probably little to no chance, other than a few cups of coffee.
I wouldn't waste money on lawyers, get the engine swapped for a used one, swap it for a Toyota and move on with life, like the many 1000s of JLR owners who have had similar experience before you have done.
Agreed, the defect was present at the time of purchase and it was a known fault - JLR was forced to issue a recall on this engine because of this known fault with the timing chains and guides by South Korea in 2022, and we bought the car in January 2024. We're not holding the main dealer we bought the car from to account under standard industry practice but the law, and under the Consumer Rights Act we believe we have a strong case - hence investing in legal advice and action.I wouldn't waste money on lawyers, get the engine swapped for a used one, swap it for a Toyota and move on with life, like the many 1000s of JLR owners who have had similar experience before you have done.
I'm posting here to understand if any other owners have successfully or not found a settlement under this legislation. A precedent may help our case if it comes to it.
Thanks for the interest everyone - agreed dodgy parking.
Gassing Station | General Gassing | Top of Page | What's New | My Stuff