Access to Emails

Author
Discussion

NugentS

Original Poster:

699 posts

261 months

Wednesday 26th February
quotequote all
A company that I do contract work for from time to time has two directors, each owning 50%. They use Office365 and have a mailstore archiving system that I host for them. Office365 & Mailstore are paid for by the company

The directors have fallen out with neither wanting to talk to the other except via solicitors.

Recently Director A bought out Director B (Director B is now no longer a director or employee, but may remain a shareholder [I don't know]). I don't believe that all the legal issues are finished

Director B's mailbox was deleted when he left and the email address added to the leavers mailbox.
Director B did (when he was still a Director) ask me to delete his mailbox and archive. I deleted the mailbox, but due to ongoing litigation decided that deleting the archive was NOT a sensible idea

Director A now wants access to Director B's mail archive and all his historical emails

My question is this:
Does Director A have the right to access all the historical emails or does X-Director B have any form of "right to privacy"? I know that there is email in the archive that Director B does not want Director A to have access to.

BertBert

20,290 posts

225 months

Wednesday 26th February
quotequote all
surely it's not your responsibility to work that out? You should follow any reasonable instructions from the company (possibly as per your contract with the company)?

dundarach

5,654 posts

242 months

Wednesday 26th February
quotequote all
It's my understanding that anything produced during your employment becomes the IP of that employment.

If I write my book on works time, it's works, not mine.

The emails are the property of the company and with due regard to GDPR etc. I would have thought an appropriate employee can have access to company emails.

IANAL, however if they exist and everyone knows they do, I'm not sure you can say no, however, why didn't you delete them when asked to by the other director, had they already been locked out, or could they not be bothered to delete them?


HantsRat

2,396 posts

122 months

Wednesday 26th February
quotequote all
Surely your contract is with the business and not individuals therefor only deal with the business only.

Samjeev

752 posts

135 months

Wednesday 26th February
quotequote all
dundarach said:
The emails are the property of the company and with due regard to GDPR etc. I would have thought an appropriate employee can have access to company emails.

IANAL, however if they exist and everyone knows they do, I'm not sure you can say no, however, why didn't you delete them when asked to by the other director, had they already been locked out, or could they not be bothered to delete them?
Working in IT myself i'd say pretty much - This.
The mailbox is property of the company, not the individual. If he decided to sign up to dodgy website or cheat on his wife for example via Company emails, thats just silly of him but those emails don't belong to him. If you want any shred of privacy, you should not conduct personal business on a company device (including access PH.. oops!)

As for the question of "Why not delete when asked?" Anyone in IT knows that deleting things in that nature is just shooting yourself in the foot, it's always best practice to archive for a period of time and then delete at a later date, the last thing you want is Mr Director telling you to delete stuff with "it's okay, im the director" and then 2 months later they come back with "Remember those things I asked you to delete? I need them back!... what do you mean you can't get them back, i'm a director!"

HantsRat

2,396 posts

122 months

Wednesday 26th February
quotequote all
NugentS said:
Does Director A have the right to access all the historical emails or does X-Director B have any form of "right to privacy"? I know that there is email in the archive that Director B does not want Director A to have access to.
Yes - the data is that of the company. Your contract I presume is with the company so give him the access/data.

mickythefish

1,700 posts

20 months

Wednesday 26th February
quotequote all
HantsRat said:
Surely your contract is with the business and not individuals therefor only deal with the business only.
Yes any big decisions should be confirmed by both.

I think the op did the correct thing. And also he now employed by the director still working.

I'm pretty certain op could cite data protection laws holding information for 6 years or something.

Edited by mickythefish on Wednesday 26th February 15:47

Muzzer79

11,943 posts

201 months

Wednesday 26th February
quotequote all
NugentS said:
My question is this:
Does Director A have the right to access all the historical emails or does X-Director B have any form of "right to privacy"? I know that there is email in the archive that Director B does not want Director A to have access to.
IMO, this depends on the company IT policy and/or within an individual's contract.

However, I also agree that this is not your dilemma to resolve. You're contracted (presumably) for IT services so follow their instructions - whether what they are accessing is permissible is their lookout, not yours.

If someone on here says Director B has a right to privacy, are you going to tell Director A that you refuse to do it? I hope not.

Mars

9,472 posts

228 months

Wednesday 26th February
quotequote all
Make sure any requests that either director ask of you are in writing and that you keep copies.

NugentS

Original Poster:

699 posts

261 months

Wednesday 26th February
quotequote all
Given that there is ongoing litigation in process I felt that deleting what may end up being evidence would be a foolish idea

mickythefish

1,700 posts

20 months

Wednesday 26th February
quotequote all
NugentS said:
Given that there is ongoing litigation in process I felt that deleting what may end up being evidence would be a foolish idea
me, I would say you did it for GDPR rules and were going to review this with the other director. deleting the emails, just wouldn't be prudent for the business, especially the other director leaving. I think 1-2 years would be prudent.

https://www.geldards.com/insights/how-long-can-you...

buggalugs

9,257 posts

251 months

Wednesday 26th February
quotequote all
What if an important contractual issue came up that hinged on B's emails at the time, unrelated to the current falling out, would you consider denying that access? Of course not, this is exactly what the mail archive is for. How different is this really?

Careful what you say on company emails is the lesson, always has been, always will be.

andburg

8,050 posts

183 months

Wednesday 26th February
quotequote all
The approach we use is to have the any request audited by HR and then search the archive for fixed and agreed criteria relevant to particular business needs.

Nobody gets access to the mail, they get access to copy of mail that matches the criteria.

qwerty360

250 posts

59 months

Wednesday 26th February
quotequote all
There are some complexities - the emails don't necessarily belong to the company just because they were produced on company equipment.


But at least some of the emails are company property. So Director A almost certainly has a right to access them (or at least someone does; But I am assuming it is a small company, so no dedicated HR, so full access will probably revert to Director A).


Director A does have to comply with GDPR, and private, non-work related emails will belong to Former Director B, so Director A shouldn't be using them for anything.

But the only way to differentiate between work related and personal is for Director A (or company HR) to read the emails...


Basically dealing with the right to privacy is almost certainly Director A's problem, not yours, and they do have a right to access, because how else do you determine if the emails are personal or business...

Durzel

12,709 posts

182 months

Wednesday 26th February
quotequote all
Mars said:
Make sure any requests that either director ask of you are in writing and that you keep copies.
No need for that.

Director B is no longer an employee. They have no right to ask for anything, beyond GDPR requests like a regular member of the public, etc. Any request coming from them would be "emotionally driven", and the OP ought to ignore it.

Director A is both an employee and director - so can ask for whatever they want. Director A is "the company" as far as the OP is concerned.

OP shouldn't even be thinking about withholding or otherwise stymying access to data for compassionate or comfort reasons or anything like that, lest he finds himself in a compromising position himself.

qwerty360 said:
There are some complexities - the emails don't necessarily belong to the company just because they were produced on company equipment.
There should be no expectation of privacy for personal data stored on or transmitted through company infrastructure. "Ownership" isn't really a thing in this context, and the company would certainly own the storage where this data exists (either the equipment or in the cloud).

Edited by Durzel on Wednesday 26th February 22:44

NugentS

Original Poster:

699 posts

261 months

Wednesday 26th February
quotequote all
Actually - I own the storage and the equipment the Mailstore Server is on as I am hosting the service for them (so I guess they own it through renting it)

paul_c123

706 posts

7 months

Thursday 27th February
quotequote all
Actually your problem goes back to when Director B asked you to delete and shred the mailbox AND archive. If you failed to do this, and the contract doesn't specifically touch upon the right to override his instructions for data protection or legal or whatever, then technically you are in breach of the contract and could be sued. However since it would be Director A enacting this, I think its a non-issue. Unless, of course, Director A goes and Director B returns.....

NugentS

Original Poster:

699 posts

261 months

Thursday 27th February
quotequote all
Thats never going to happen

And what contract - I don't have one. Its a verbal zero hours contract - I bill (probably far less than I should) for my time

I retired 5 years ago - and do this for amusement rather than anything else (not that its amusing at the moment)


Edited by NugentS on Thursday 27th February 07:10

BertBert

20,290 posts

225 months

Thursday 27th February
quotequote all
NugentS said:
Thats never going to happen

And what contract - I don't have one. Its a verbal zero hours contract - I bill (probably far less than I should) for my time

I retired 5 years ago - and do this for amusement rather than anything else (not that its amusing at the moment)


Edited by NugentS on Thursday 27th February 07:10
So you don't charge for the kit then and it's yours?

NugentS

Original Poster:

699 posts

261 months

Thursday 27th February
quotequote all
I charge to host their virtual server since they lost the company office due to the legal dispute. I don't mind hosting a mailstore server - but I refused to host the file server and have since transitioned that to Office365 Sharepoint

File server would have required VPN Access, DMZ and always on type access. Where Mailstore doesn't really matter if it goes down when I do some maintenance for a bit