VW Main Dealer, bolt found in footwell 48 hours post service

[einlondon]

The initial message was deleted from this topic on 27 January 2026 at 11:05

[InitialDave]

That nut looks unused.

I suspect it came with something that they reused the original nut for instead.

[normalbloke]

That’s a metric nylon nut. HTH…..I also concur, it’s never been used ( well, properly anyway)

[Tango13]

InitialDave said:

That nut looks unused.

I suspect it came with something that they reused the original nut for instead.

They shouldn't really be re-using a Nyloc nut, especially if a new one is supplied with whatever part they were fitting.

[einlondon]

Missing

[Krikkit]

Wow that's odd, and highly stupid of them.

[einlondon]

Right so she has no tools.

What now?

[Krikkit]

einlondon said:

Right so she has no tools.

What now?

Ring the dealer first thing and get them to send someone out to fix it. Then play bloody hell with them over sending out a car like that.

[Quattr04.]

einlondon said:

Right so she has no tools.

What now?

Tell her to go on tinder and find a man with a socket set

[einlondon]

Sorry for the confusing order, but she's whatsapping me to my laptop.
She can finger tight but seriously.
Can I reiterate main dealer, as I prepaid the service when we bought the car used.
I know this is starting to look like a pisstake, its not.

[miniman]

Does she have breakdown cover?

[einlondon]

miniman said:

Does she have breakdown cover?

Yes AA

[Krikkit]

Where is she in the UK? Perhaps someone can be a knight in shining armour?

[Tango13]

Krikkit said:

einlondon said:

Right so she has no tools.

What now?

Ring the dealer first thing and get them to send someone out to fix it. Then play bloody hell with them over sending out a car like that.

This, this and three times this.

[KungFuPanda]

Speak to the dealer, email them the pictures and maybe settle for a free service next time round.

In the meantime, get someone with a socket set to fit the nut properly. It’ll be quicker than wasting your/your daughter’s going down to the main dealer again.

And as for the poster that suggested suing the main dealer, what would the OP be suing them for? Where is their financial loss?

[R6tty]

KungFuPanda said:

Speak to the dealer, email them the pictures and maybe settle for a free service next time round.

In the meantime, get someone with a socket set to fit the nut properly. It’ll be quicker than wasting your/your daughter’s going down to the main dealer again.

And as for the poster that suggested suing the main dealer, what would the OP be suing them for? Where is their financial loss?

I assumed it was a tongue in cheek standard PH reply!!

[Wacky Racer]

I bought a brand new Ford Capri Mk 2 in 1976, and after a few months felt something lumpy under the carpet near the clutch pedal.

I lifted the carpet and there was a brand new metal clutch pedal under there.

I couldn't believe it.

[Matt_E_Mulsion]

What was this 'brake service'?

I can't believe it would normally entail any removal of the what I would assume is the throttle pedal.

Coincidence???

[einlondon]

Needed new pads. I'm on pistonheads, i'm not some shyster encouraging a beloved 21 year old driving a 17k car to undo bits for lols and cash, if thats what you are inferring.

Edited by einlondon on Monday 17th March 19:54

[InitialDave]

I wonder if it's a coincidence, the pedal was replaced at some point and the nut only put on finger tight, without being torqued up.

And it just happens to have vibrated loose now.

I agree with the above, there nothing about a service that should entail messing with it.