EVRI - in transit damage denial

[MARLBOROLITES]

Good day all! My son saved up some decent coin to purchase a KO4 turbo off Facebook Marketplace. The turbo sustained damage between it being dropped off for delivery and its actual delivery. We have pictures of its condition pre-postage showing it as being A1 and a video clip of the fan with no movement. EVRI are saying it was damaged after being left on the doorstep hence in our possession. It was left in loose bubble wrap. The seller confirmed it was properly boxed and well protected upon sending. During the complaint process EVRI said it had removed the item from the box because the box got wet. They have also stated it was undamaged when it was ‘repackaged’ - in bubble wrap! I have CCTV footage of the EVRI contractor gingerly leaving it on the doorstep. The seller is doing what he can to expedite this. But EVRI aren’t playing ball at all. The item was sent fully insured too. The evidence in my view is pretty damning. Would anyone have any advice that might help in us proving our case please?

[Yellow Lizud]

Who employed EVRI, the seller or the buyer?

[Sebring440]

There's a very similar thread here:

https://www.pistonheads.com/gassing/topic.asp?h=0&...

Maybe the OP could get together with the OP of that thread, and compare notes?

[bad company]

Did your son pay by credit card ? If so he can claim from the card company if the item cost over £100.

https://www.moneysupermarket.com/credit-cards/guid...

[Nibbles_bits]

Assuming the seller arranged to use Evri, it's for them to fight it out.

Your item has arrived damaged, that's on the seller to reimburse you in the first instance, then they claim off of Evri.

You don't need to get involved with Evri.

[bad company]

Nibbles_bits said:

Assuming the seller arranged to use Evri, it's for them to fight it out.

Your item has arrived damaged, that's on the seller to reimburse you in the first instance, then they claim off of Evri.

You don't need to get involved with Evri.

True. You don’t have a contract with Evri, your contract is with the seller.

[Short Grain]

Off Topic, but still concerns 'Evri delivery'
Got a text message the other day, from 'Evri', when I was expecting a delivery! Text stated my parcel had an 'incomplete address and could I confirm it by return please? I'd completed the address part when the text stated there was a small charge for relabelling and redelivering my parcel. 0.023£ is how it was written! A British person wouldn't write it like that. Alarm bells rang so I deleted the text and got in touch with Amazon. Now I'm fairly certain Evri have in fact delivered to me, on behalf of Amazon before! But Amazon would not charge any extra for a failed delivery. Both points confirmed by the Amazon representative who answered my 'call me' request. She confirmed my Amazon delivery was ok, and on it's way to me via Amazon, and she would note the attempted phishing attempt. As I stated above, I stupidly deleted the text message when I got to the payment request so couldn't pass the details on!
'Kin Scammers should have their fingers chopped off, bds!