Potential Poor Insurance Repair

[talksr]

Hi all,
I had someone rear end me towards end of 2024. Not my fault, sorted by my not so great insurance company who insisted I should use their approved repairer.

The repair seemed good, no issues, car came back immaculate just like when it went in other than the damaged bumper. There was a very slight mark near the number plate when I got it back, but I was happy with the quality of the job and a small mark on a car of this age is fine by me and certainly not worth the hassle of sending it back.
4 and a bit months on and I have noticed the below. This was not there when I took the car and appears to be some kind of defect coming from under or on the inside of the bumper protruding through. Does anyone have any ideas what might cause this? It is a 1 Series BMW 2018. The car was immaculate before the accident, I notice things and this has appeared in the last few days. I take the train to work so it hasn't happened on my journey to work.

The "approved" repairer provides a 5 year warranty, but before I make any contact, I would appreciate any advice.

Thanks in advance.

[E-bmw]

talksr said:

The "approved" repairer provides a 5 year warranty,

It sounds like you have unearthed the obvious simple answer.

[talksr]

E-bmw said:

It sounds like you have unearthed the obvious simple answer.

It does, though I would appreciate any advice on what might have cause this so I can make sure I am not fobbed off.
Also, would it be best to go via repairer or via my insurer?

[Aretnap]

If the repairs were arranged by your insurer at their approved repairer then your contact is with the insurer and they should be your first port of call. The insurer is ultimately responsible for ensuring the quality of the repairs, and you can complain to the Financial Ombudsman if you're not happy with the way they put things right.

(Things are different if you arrange the repairs yourself at your own garage - in that case your insurer's only duty is to pay the bill, and if things go wrong you have to complain to the garage like any other customer.)

[Sebring440]

E-bmw said:

It sounds like you have unearthed the obvious simple answer.

^^^^This.^^^^

Take it back the the repairer, they'll fix it under their 5-year warranty.