Used Audi etron in warranty needs £11k fix they won t cover.
Discussion
Guys a pal has an issue with an etron 50 bought as approved used, what is the consensus.
Summary of Issue – Audi Approved Used Vehicle Purchase
We purchased a used Audi e-tron from Audi at the beginning of March 2024, on a PCP agreement. The vehicle was sold as an Audi Approved Used car and included a 2-year Audi Approved Warranty and a full Audi service plan, which was added to my contract. I have been paying monthly for this service plan ever since. I never asked for the service plan this had been added without my knowledge.
However, I have never received any documentation or activation details regarding the service plan, despite requesting them multiple times by phone and email. We also repeatedly requested the vehicle’s service history, but this was never provided.
We were told the vehicle had been inspected by Audi technicians prior to handover. Shortly after purchase, we began experiencing issues with the vehicle, which we reported to Audi local branch several times. These concerns were ignored. We have email proof showing we contacted them on 11 June 2024.
In October 2024, Audi Local contacted me to advise the vehicle was due an MOT, which I booked. However, they did not mention anything about the service being overdue at that time.
The first time we were informed that the vehicle was overdue a service was via email on 23 April 2025. We were on holiday at the time but contacted them on 6 May 2025 to schedule a service. The earliest appointment they could offer was 22 June 2025.
Unfortunately, before that appointment date, the vehicle broke down and was recovered to Audi other local not supplying dealer, The Audi warranty team sent an inspector, but they refused to cover the repair, claiming the breakdown resulted from a missed service.
We have since learned that the car had not been serviced since December 2022, prior to our purchase. Since owning the vehicle, we have driven it fewer than 7,000 miles.
Summary of Issue – Audi Approved Used Vehicle Purchase
We purchased a used Audi e-tron from Audi at the beginning of March 2024, on a PCP agreement. The vehicle was sold as an Audi Approved Used car and included a 2-year Audi Approved Warranty and a full Audi service plan, which was added to my contract. I have been paying monthly for this service plan ever since. I never asked for the service plan this had been added without my knowledge.
However, I have never received any documentation or activation details regarding the service plan, despite requesting them multiple times by phone and email. We also repeatedly requested the vehicle’s service history, but this was never provided.
We were told the vehicle had been inspected by Audi technicians prior to handover. Shortly after purchase, we began experiencing issues with the vehicle, which we reported to Audi local branch several times. These concerns were ignored. We have email proof showing we contacted them on 11 June 2024.
In October 2024, Audi Local contacted me to advise the vehicle was due an MOT, which I booked. However, they did not mention anything about the service being overdue at that time.
The first time we were informed that the vehicle was overdue a service was via email on 23 April 2025. We were on holiday at the time but contacted them on 6 May 2025 to schedule a service. The earliest appointment they could offer was 22 June 2025.
Unfortunately, before that appointment date, the vehicle broke down and was recovered to Audi other local not supplying dealer, The Audi warranty team sent an inspector, but they refused to cover the repair, claiming the breakdown resulted from a missed service.
We have since learned that the car had not been serviced since December 2022, prior to our purchase. Since owning the vehicle, we have driven it fewer than 7,000 miles.
You're well past 6 months and you missed a service - you're covered neither under CRA2015 nor The Audi Warranty (which has terms you've not met).
The good news is, free of the above, you're at liberty to try get the thing repaired elsewhere, because I can't quite believe it will cost £11000.
The good news is, free of the above, you're at liberty to try get the thing repaired elsewhere, because I can't quite believe it will cost £11000.
I can't understand why you wouldn't ask for the service history at point of purchase why would you spend thousands or sign up to a contract and then go hunting for it.
Also surely the car has a service indicator on it, I know in my old Audi if it was over everytime I started it, it used to pop up service due....
Also surely the car has a service indicator on it, I know in my old Audi if it was over everytime I started it, it used to pop up service due....
SmoothCriminal said:
I can't understand why you wouldn't ask for the service history at point of purchase why would you spend thousands or sign up to a contract and then go hunting for it.
Also surely the car has a service indicator on it, I know in my old Audi if it was over everytime I started it, it used to pop up service due....
I recently bought a car without a service book, but they were the original selling dealer and had a print out of the services they showed me. It was a condition of sale that they supplied a new service book, and retrospectively completed it, which they did in due course. There was a bit of a stumble on it, but was quickly corrected when I highlighted the statement on the invoice about it (the salesman was on holiday) to the manager.Also surely the car has a service indicator on it, I know in my old Audi if it was over everytime I started it, it used to pop up service due....
But no, I wouldn’t leave it.
This sounds very similar to an experience I had with Audi ten years ago, I fought them constantly for six months ending with a 6 page letter direct to the CEO. That letter finally got me a full refund and a new car. Keep fighting them, I’ll never have another Audi because of how they treated me. Good luck.
How did they miss the service?
My E-tron pops up a message to say the service is due, and it won’t go off until the service is carried out and it’s reset.
Also, the service history is all visible within the myAudi app which they (selling dealer) should have setup when they picked the car up. It lists the date, mileage and any work carried out at the time of service, and even which dealer.
If it is the same as mine (E-tron 50 purchased from Audi on PCP in December 2023) then the service pack is all included free of charge for 2 years, with no activation required. I’ve had mine serviced and it was all done for free.
My E-tron pops up a message to say the service is due, and it won’t go off until the service is carried out and it’s reset.
Also, the service history is all visible within the myAudi app which they (selling dealer) should have setup when they picked the car up. It lists the date, mileage and any work carried out at the time of service, and even which dealer.
If it is the same as mine (E-tron 50 purchased from Audi on PCP in December 2023) then the service pack is all included free of charge for 2 years, with no activation required. I’ve had mine serviced and it was all done for free.
Edited by T_S_M on Tuesday 3rd June 23:10
t themselves perhaps?I don't know how you can drive around in a modern car (well most cars really from the last 20 years) and not know it needs a service, the service plan activation is a deflection it's on the chassis regardless and anyhow even if that was the case booking the car in for the service is the perfect opportunity to resolve/clarify that concern.
If you don't service your car, you're giving them a pretty good excuse to not warrant the car.
caziques said:
Trying to think of something on an EV that could fail if it wasn't serviced...pollen filter perhaps?
Given the well advertised issues with VW group EVs there are many things that can go wrong, it seems pretty sensible that in order to warranty the car they would want to run checks and update software at regular intervals. The Taycan as an example has a recall list as long as a dockers tea break, current they have a stop sale on used examples and another recall regarding the LG battery pack.
They are complex cars not sure why people think they're not.
Wills2 said:
Given the well advertised issues with VW group EVs there are many things that can go wrong, it seems pretty sensible that in order to warranty the car they would want to run checks and update software at regular intervals.
The Taycan as an example has a recall list as long as a dockers tea break, current they have a stop sale on used examples and another recall regarding the LG battery pack.
They are complex cars not sure why people think they're not.
Indeed, there may well be less moving parts on an EV, but the EV parts are multiples of times more expensive than on a ICE car.The Taycan as an example has a recall list as long as a dockers tea break, current they have a stop sale on used examples and another recall regarding the LG battery pack.
They are complex cars not sure why people think they're not.
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